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Reviews

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  Jennifer Cannady

  I booked the private access tour of Stonehenge which included stops at the village of Lacock and Bath (we added on tour of the Roman Bath complex). Carol, our guide, was excellent! She has a very calming, lovely voice and is exceptionally knowledgeable about a range of topics. She kept us on target and made sure folks were comfortable. Our driver, Neil, also did a great job. It was expensive to do the private access but so worth it. Although we had to get up very early (meeting departure time was 5:30 am) it was spectacular to see the monument without any people there. You arrive at the visitor center before they open to the public and take a shuttle bus the one mile path to the stones. We got to marvel at and take photos without anyone there and then our site host (Wendy) took half our group within the stones for that closeup experience. Then after about 20 minutes the second half went in while the first walked around the outer perimeter. It was a great way to see this special place. Lacock is a charming small village in the Cotswolds. We opted to walk around but some got a breakfast at a beautiful old pub. Then we toured Bath’s Roman Bath which has a really well done museum with audio guide ( it was a bit crowded). Great ice cream places made with nearby local cream and milk was a treat too.

  26-05-2023
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  N Martin

  Our "tour" with this company to Bath and Stonehenge was more of an expensive taxi ride than a tour. Stonehenge has been on my bucket list for a long time. I was looking forward to going so much, and I wouldn't say it was ruined, but I was deeply disappointed with the quality of the tour company. The tour guide was basically just a chaperone rather than a guide. He didn't have any information to share. We rode for hours basically in silence. He didn't have any good information to provide while at Stonehenge, and he wasn't the least bit entertaining. It was a night and day difference from the other tour company we went with the previous day. It's unfortunate that these large tour companies have a monopoly on the inner ring tours because others could do it so much better. If it weren't for the desire to get inside the ring, I would recommend just booking your own transportation and going on your own.

  20-05-2023
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  Michelle Williams

  We took a tour to The Cotswolds and absolutely loved it! We had an amazing guide and driver, Ben and Steve! These guys were phenomenal! Ben’s knowledge of history and witty humor was out of this world! Steve’s driving techniques were unbelievable and added improv was outstanding! Please send him to America 🇺🇸 so that he can teach our drivers a thing or 2! Right before our final destination prior to returning to London, these 2 were informed of an event that might cause issues with returning to London much later than expected. They rolled with the punches and came up with a backup plan that ended our trip with the best bonus stop of all times! I cannot thank these guys enough for making my first tour amazingly awesome!! They have set the bar high for my future tours! I do hope that this reaches them both. Thank you again Steve and Ben!

  20-05-2023
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  Chris Petitclerc

  Booked the Windsor, Stonehenge, Roman Bath tour for $250 CND. Terrible Experience. They had left me stranded halfway through the tour at Windsor Castle. Recommend taking a train and doing the audio tour for a much better relaxed experience. I thought I could do all 3 things in 1 day but now realize it was way too much for 1 day and not enjoyable. They had 300 people at the bus meetup point that morning 7:30am. Half went on my double decker coach (standing room only till it got sorted) and only 1 guide to manage it. It was mass confusion. The other half booked a lunch in addition to this already crazy packed day and went on a separate bus. The first stop was Windsor Castle. There are big lines even with this pre booked tour for groups. I thought I rushed through the entire site in less than 1 hour (State apartments and Chapel) and still only had 10 minutes to spare to get back. When I got to the designated meeting spot I found out it had changed but the bus had took off without me and I was stranded in Windsor alone! I just thank God I had taken my backpack with me, as they had recommended we leave it on the bus. I contacted Premium Tours and they offer no refunds or resolution. My problem and they have my money already. I had to spend 13 euro to get a train back to London. I also witnessed 2 other ladies with a hotdog and pop chasing their tour bus. The driver never even stopped and left them stranded too. I wonder how many others this has happened to? These tour companies do not care about their customers, they care about keeping good time. They pack way too much into a day which is I think is the reason they cannot wait for any unforeseen circumstances and rushing through the site is not enjoyable for the customer or anyone. It will be a blur and I paid good money to see and enjoy all of the sites. My recommendation is to take a public high speed train to Windsor from London and do the tour yourself and get the audio guide offered. Premium tours said you won’t have time for that so don’t bother getting the audio guide. You might even be able to do Bath the same day by public high speed train but up to you as to how much time you want to spend at each site. Stonehenge is just a pile of rocks. Nothing really special in my opinion. These tour companies offer transportation and no real guide services. You are herded around like livestock and rushed. The value is poor quality. Viator offered no help. They are a 3rd party website, offer a platform for payment and reviews and do not want to get involved with tour problems. Next will be stoping the payment with my credit card company. Not a good experience with Premium Tours!

  27-04-2023
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  Fran Collado

  "Premium" not at all

  27-04-2023
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  Lisa Sullivan

  Our visit to London took a turn when we had taken a tour to Stonehenge and Bath. I inadvertently left my cell phone at an Abby in Bath. I realized this on my way back to London. I was able to use Apple Find my phone app and knew exactly where it was. I reached back out to Premium Tours who worked with me and kept in touch as a kind Tour Guide from a different day tour to Bath picked up my phone and brought it to London. Then Premium Tours arranged a meeting spot close by at Victoria Coaches station to pick up the phone. They were so kind and helpful and it was important to them that I get my phone back. Other than the phone issue which was my fault the tour was outstanding, the tour guide extremely knowledgable and a great day.! Thank you Premium Tours.

  27-04-2023
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  asreneorlsd

  One guy who was going through Lewisham was doing 10 mph and ON HIS PHONE

  27-02-2023
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  Gurmehar Modi

  Had a fabulous experience at the tour. It was definitely my best day at London. All credits to the amazing guide Toby.

  27-02-2023
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  Alexander Jimenez

  (Translated by Google) Excellent service and very punctual. They always serve you very quickly by mail !! (Original) Excelente servicio y muy puntuales. Siempre te atienden muy rápidamente por correo!!

  27-02-2023
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  Esmee De boer

  Great tour and learned so much from our tourdirector Eugine!! Def would recommend.

  27-02-2023