Poole Audi
Poole Audi is a leading Audi dealership located in Poole, England. They specialize in providing high-quality cars, boats, and motorcycles to their customers. With a commitment to excellence and customer satisfaction, Poole Audi is dedicated to helping their clients find the perfect vehicle to suit their needs. As one of the top Audi dealers in the United Kingdom, they offer a wide range of models and services to ensure that every customer finds exactly what they are looking for.
Introduction to Poole Audi
Poole Audi is a luxury car dealership that specializes in Audi vehicles. Established in 1967, the company has been providing high-quality services to its customers for more than 50 years. The purpose of the company is to provide customers with an exceptional car-buying experience by offering a wide variety of Audi models and superior customer service. Poole Audi is unique because of its commitment to providing personalized service to each customer, and its team of knowledgeable and experienced staff who are passionate about cars.Services & Products
Poole Audi offers a range of services, including new and used car sales, financing, maintenance and repairs, and parts and accessories. Customers can buy Audi cars of different models, including the A1, A3, A4, A5, Q2, Q3, Q5, Q7, and TT. Poole Audi also offers pre-owned cars that have undergone thorough inspections and come with a warranty. The company also provides financing options to help customers purchase the car of their dreams.Location
Poole Audi is located in Poole, England, at 41-45 Old Wareham Rd, BH12 4QN. The area is known for its mix of residential and commercial properties, including retail stores, restaurants, and office buildings. It is easily accessible by public transportation, with the Branksome train station, Poole bus station, and Parkstone train station all within a 2-mile radius.Benefits
Customers should choose Poole Audi because of its commitment to providing exceptional customer service, its wide range of Audi models, and its team of experienced and knowledgeable staff. The company offers competitive pricing, financing options, and a comprehensive warranty program. Poole Audi also provides maintenance and repair services and uses only genuine Audi parts, ensuring that customers' cars are serviced to the highest standards.Good to know
Customers should be aware that Poole Audi specializes in Audi vehicles only, so they will not find cars from other brands at this dealership. Additionally, the company has a strict no-haggle pricing policy, which means that the price listed on the car is the final price.Reviews
Customers have praised Poole Audi for its excellent customer service, knowledgeable staff, and high-quality cars. Many customers have remarked that the buying experience was stress-free and enjoyable. The company has a 4.9-star rating on Google Reviews, with customers calling it the best car dealership they've ever visited.Amenities
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free wi-fi -
valet parking
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car wash
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test drive
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courtesy shuttle
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coffee bar
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service loaner
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pick-up & delivery
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extended service hours
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waiting area
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financing options
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online appointment scheduling
FAQ
What models of Audi cars do you sell?
We sell a variety of Audi car models, including sedans, SUVs, and sports cars. Our inventory includes popular models such as the A4, Q5, and TT, among others.Do you offer financing options for purchasing Audi cars?
Yes, we offer financing options for purchasing Audi cars. Our finance department can work with you to find a payment plan that fits your budget and credit score.What is your warranty policy for Audi cars?
Our warranty policy for Audi cars varies depending on the model and year of the vehicle. We recommend speaking with one of our sales representatives or service department staff to learn more about the specific warranty coverage for your Audi car.Do you provide maintenance and repair services for Audi cars?
Yes, we provide maintenance and repair services for Audi cars. Our service department is staffed with trained technicians who can perform routine maintenance, such as oil changes and brake inspections, as well as more complex repairs.What is your customer service policy for Audi car buyers?
We strive to provide excellent customer service to all of our Audi car buyers. Our sales representatives are knowledgeable about the Audi brand and can answer any questions you may have. Our service department is dedicated to ensuring that your Audi car stays in top condition. We also offer amenities such as a comfortable waiting area with complimentary refreshments and free Wi-Fi.Reviews
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Nicholas Sayer
Top class service and support. Nothing is too much trouble
26-05-2023
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husen haitov
Best ever service high class.
22-05-2023
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Kazim Yaprak
Hello everyone I’ve had an issue with my Audi a6 gearbox problem Poole Audi couldn’t find where the oil leak coming from last 3 years and they have charged me thousands of pounds and then I went some where specialist they’ve found the fault in 2 hours and also my last visit to Poole Audi they charged me £1322 they said issue with gear selector but it wasn’t issue with gear selector was an issue with mechatronic unit I’m not happy with Poole Audi at all basically they stole my money 😡😡😞😞😞
22-05-2023
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David Evans
I had a problem with the AdBlue system on my A6. Took into Poole Audi who first told me it was the injector, paid for it had it fitted, collected the car and there was still a problem. Took it back they told me it was now the Pump, left it with them for 4 weeks, no courtesy car! had it replaced which was small fortune picked it up and took it home. The next time I had to refill Adblue, I did so and the same warning light came on so I called Audi who said bring it down and we will look into it, same day they told me it was a problem with the work they had done and they will get it sorted asap asked me to bring it back a couple of days later so I did, then I get a call saying that its no longer an issue with the wok they had done it is a new fault and the entire adblue tank has to be replaced at a cost of £1800! they said I used inferior quality Adblue, which is a load of rubbish because I emailed RedEx and they told me that their product is not of inferior quality and it was well in date. I wouldn't go near Audi Poole and warn everyone else to avoid.
08-05-2023
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Philip Marks
I speak to a lot of dealers, as part and parcel of my job, and getting through outsourced call centres in other big dealer groups speaking to either a knowledgeable/capable person is nigh on impossible. Thanks Meghan & Paul
08-05-2023
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SIMON TERRY
After having been a previous purchaser from Poole Audi, I was disappointed in the complete lack of customer service. I have twice visited the showroom, but on both occasions I was not greeted or asked if I needed any assistance. In fact, no Audi staff spoke to me at all. Personally, I find this unfriendly and unwelcoming. Not a patch on Porsche or Mercedes.
29-04-2023
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Laura Pearson
Sold my car to this dealership and they were excellent
29-04-2023
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James Collins
Really helpful and explained everything you asked
29-04-2023
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Brunel Eiliazadeh
QUICK UPDATE as of April '23 So i spoke to a chap whom i believe was the head of aftersales and essentially the conversation went as it should have gone from the onset. An initial solution was suggested to myself which was palatable and I would would honestly describe as good customer service. The complication and I suppose this is a good thing is that my car has myteriously stopped leaking! We have agreed to monitor the situation and if the car leaks ago we will revert back to the original plan. Its only fair then that I update this review and will revert back if the leak comes back to advise of outcome .................................................................................... Ok so Ill be as honest as I can be. I bought an RS6 through the Audi used programme and like most customers buying this type of car at this price point, I did significant research to establish common faults etc etc. It quickly became apparent that Audi's in general across multiple platforms experience a widespread water leakage issue originating from the panoramic sunroof. Based on the this knowlege, when I bought the car I specifically asked Poole to carry out a sunroof service to ensure everything was ok which they confirmed. I had no other issues with the purchase of the car which was a pleasant experience. Fast forward 10 months and my sunroof has developed a significant leak; the same problem that would appear is affected potentially 1000s of Audi customers both in this country and elsewhere. I approached Poole to ask how they could help to rectify this issue considering I spent £60k with them 10 months ago. Firstly they confirmed it was highly unlikely that I would be able to get this repaired under warranty although they did say there was a chance that Audi customer services may apply a gesture of good will. Poole's response however was that they would essentially treat me just like any other service customer and that there would basically be no benefit for me using them over a local dealer close to where I live in London. I was expecting far more than then considering i had bought a premium product less than 10 months ago what is now leaking the repair of which is likely to cost me in the region of £4000. A centre with better customer services would have offered more in terms of the support to ensure a suitable repair was carried out with minimal cost to me considering this is such a widespread issue across the Audi brand. Incidently, I had exactly the same problem with my BMW M5. BMW did offer a gesture of good will in full to cover the costs but the process was so painful plus the fact that a modern day car should not leak, led me to sell the BMW and vow to never buy one again. - Here I am with an Audi with exactly the same problem! Hopefully Poole will pick up this review and rethink how they can support me and if I get a better outcome through Poole or AUdi directly, I will come back here and update accordingly. Customer service is judged on how companies manage customers when there are problems so we shall see what happens here
29-04-2023
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Damian Gowor
I have mixed feelings, but will try to be pragmatic. I give five stars for the personal experience (lovely building, smiling people, great coffee and free massage). However, I give it one star for the following. -> Low-quality work resulting in potentially life-threatening issues. -> No aftersales willingness to find the technical reason for the problem (makes you feel like you are the bad guy disturbing them). -> I had to fix the issue in another garage, losing more time and money (the other garage comments about the work results they seen were, lightly speaking, intense). -> More talking than actions. An average comes down to three stars. It is probably a good place for buying and simple car servicing, but not for more advanced technical jobs.
29-04-2023
