Ponteland Medical Group
Ponteland Medical Group is a healthcare and medicine company based in Newcastle upon Tyne, England. They specialize in medical groups and are committed to providing high-quality healthcare services to their patients.
Introduction to Ponteland Medical Group
Ponteland Medical Group is a healthcare provider based in Meadowfield Industrial Estate, Ponteland, Newcastle upon Tyne, England. The company has a long history of providing quality medical care to the local community and has established itself as a trusted name in the medical industry. What sets Ponteland Medical Group apart from other medical groups is their commitment to providing personalized care to each patient, ensuring that they receive the attention and treatment they need.Services & Products
Ponteland Medical Group offers a wide range of medical services to its patients. These services include general consultations, health assessments, vaccinations, and travel advice. The company also provides specialized care for chronic conditions such as diabetes, asthma, and hypertension. In addition to medical services, Ponteland Medical Group also offers a range of health products including vitamins, supplements, and first aid supplies.Location
Ponteland Medical Group is located in Meadowfield Industrial Estate, Ponteland, Newcastle upon Tyne. The area is home to a number of businesses, including manufacturing companies and retail outlets. Customers can expect to find a variety of shops and restaurants in the area, as well as several public transportation options. The closest public transportation options to Ponteland Medical Group are the Ponteland Bus Station (0.3 miles), the Darras Hall First School Bus Stop (0.5 miles), and the Ponteland Community Middle School Bus Stop (0.5 miles).Benefits
Customers should choose Ponteland Medical Group for their healthcare needs because of the personalized care they receive. The company's team of experienced medical professionals takes the time to understand each patient's unique needs and provides tailored treatment plans that are designed to achieve the best possible outcomes. In addition, Ponteland Medical Group offers a wide range of medical services and health products, making it a one-stop-shop for all healthcare needs.Good to know
Customers should be aware that Ponteland Medical Group operates on an appointment-only basis. Patients are advised to call ahead to schedule an appointment to ensure that they are seen in a timely manner. The company also offers online appointment booking for added convenience.Reviews
Customers have praised Ponteland Medical Group for their friendly and professional staff, as well as their commitment to providing high-quality medical care. Patients appreciate the personalized attention they receive and the thoroughness of the medical professionals. Overall, Ponteland Medical Group has a reputation for excellence in the medical industry.Amenities
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appointment scheduling -
telemedicine
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online bill payment
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insurance acceptance
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wheelchair accessible
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on-site lab
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extended hours
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patient portal
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specialty care
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primary care
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prescription refills
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vaccinations
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health screenings
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imaging services
FAQ
What specific medical services do you offer?
We offer a range of medical services, including general check-ups, vaccinations, women's health, family planning, mental health services, and chronic disease management.Do you accept my insurance plan?
We accept a variety of insurance plans. Please contact us with your insurance information, and we can verify if we accept your plan.Are all the medical professionals in your group licensed and certified?
Yes, all our medical professionals are licensed and certified. We ensure that all our staff members are qualified and have the necessary credentials to provide quality care to our patients.What is your policy on emergency appointments?
We have a policy to accommodate emergency appointments as soon as possible. Please contact us immediately if you have a medical emergency, and we will do our best to schedule an appointment or provide necessary care.How do you ensure patient confidentiality?
We take patient confidentiality very seriously. We adhere to strict privacy policies and regulations to ensure that all medical information is kept confidential. We only share information with authorized personnel and only when necessary for medical treatment or other legal requirements.Reviews
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Alvin Gerrard
Absolutely great. In recent times we have had 'seemingly ' urgent need. Phoned in (after long wait on phone) and seen same day. Today I phoned in with a suspicious problem and seen straightaway! A GOOD TEAM WORKING UNDER EXTREME PRESSURE
23-05-2023
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Hilary Wood
Surprised to come across negative reviews! Always find all the staff approachable, cooperative and helpful. The only negative aspect is the phone system.
22-05-2023
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Duncan Campbell
Excellent - looked after professionally and caring throughout.
01-05-2023
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Ally Ewart
29-04-2023
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A1
This surgery might be OK if you can get to see a doctor, but if you've just moved to the area find somewhere else. You can't book appointments in advance at all. There are never any available appointments to book online. The only way to get an appointment is to phone at 8am and ask for one the same day. If you do phone at 8am, the phone might ring for an hour or two, or you might get cut off, but nobody answers. If it's your lucky day then eventually someone might pick up. But there's no point, because then they'll tell you all the appointments have been booked up and to call back tomorrow. If you call the next day exactly the same will happen. As the other reviews say, it's an absolute shambles in reception, and it's been the same for years.
29-04-2023
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Alan bainbridge
Excellent GPs. Unfortunately, by the time you get seen at reception, you've either healed or died.
29-04-2023
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tonya cook
Absolutely appalling service. Phone lines have been down for months. Staff pass the buck repeatedly and never available. Horrendous.
29-04-2023
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X X
Consistently poor administration. Telephone goes unanswered for hours then cuts off. Been like this for years. Beyond shameful.
29-03-2023
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Christopher Herron
More than happy with the service provided here! Faultless
29-01-2023
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Ian Pringle
Almost impossible to get through by phone, first rule of good customer service is speedy answer. Intolerable message on answer re covid jabs that you cannot bypass .
29-12-2022
