Platform Housing Group Limited
Platform Housing Group Limited is a UK-based company that specializes in providing various housing solutions. They offer a range of services including apartment complexes, boarding houses, group homes, public housings, and real estate rental agencies. The company also provides financial services and operates in the public sector and society. Platform Housing Group Limited is committed to providing quality housing solutions to individuals and families.
Introduction to Platform Housing Group Limited
Platform Housing Group Limited is a housing association that was formed in 2020 through the merger of Waterloo Housing Group and Fortis Living, two successful housing associations. The company's main purpose is to provide affordable and quality housing options to individuals and families in need. What makes Platform Housing Group unique is their commitment to investing in the communities they serve and providing excellent customer service.Services & Products
Platform Housing Group offers a variety of housing options to their customers, including apartment complexes, group homes, and boarding houses. They also offer financial services and assistance to help individuals find and afford their ideal home. Additionally, the company has corporate offices and departments of housing to provide administrative support and ensure the smooth functioning of their operations.Location
Platform Housing Group is located in Solihull, a town in the West Midlands of England. The area is known for its quaint charm and bustling town center, which offers a variety of shopping and dining options. The town is easily accessible by public transportation, with the closest options being Solihull Station, Olton Station, and Widney Manor Station, all within a few miles of the company's location.Benefits
Customers should choose Platform Housing Group because of their commitment to providing affordable and quality housing options, as well as their dedication to investing in the communities they serve. The company also offers excellent customer service and financial assistance to help individuals find and afford their ideal home.Good to Know
Customers should be aware that Platform Housing Group is a housing association and not a real estate rental agency. As such, they have specific eligibility requirements for their housing options and may have limited availability.Reviews
Customers have praised Platform Housing Group for their excellent customer service and commitment to investing in the communities they serve. Many have also noted the quality of their housing options and the financial assistance they offer to help individuals find and afford their ideal home.Amenities
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pet-friendly -
on-site laundry
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parking
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security system
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air conditioning
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elevator
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storage unit
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wi-fi
FAQ
What is the screening process for tenants?
At Platform Housing Group Limited, we have a rigorous screening process for prospective tenants. This includes a credit check, employment verification, and rental history check. We also require references from previous landlords to ensure that our tenants are responsible and trustworthy.Are there any additional fees besides rent and security deposit?
In addition to rent and the security deposit, we may charge additional fees such as pet fees, late payment fees, and administrative fees. However, we always make sure to clearly communicate all fees upfront to our tenants so that there are no surprises.What amenities and services are included with public housing units?
The amenities and services included with our public housing units vary depending on the location and type of unit. However, some common amenities and services that we offer include on-site laundry facilities, maintenance services, and access to community spaces.What is the check-in and check-out time?
Our check-in and check-out times vary by location and type of unit. We will provide our tenants with specific check-in and check-out times when they sign their lease agreement.What types of housing programs does your department offer?
At Platform Housing Group Limited, we offer a variety of housing programs to meet the diverse needs of our clients. These programs include affordable housing, emergency housing, transitional housing, and supportive housing. We work closely with our clients to determine which program is best suited to their individual needs and circumstances.Reviews
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Like minds Like mine
Honestly the worst organisation I’ve ever had to deal with. They arrange appointments and don’t turn up and also don’t let you know. They DO NOT deal with antisocial behaviour, they will literally keep shutting you down so that you drop it. They’re absolute cowards. Tenancy agreement May as well be null as the antisocial section seems to not apply to my neighbours?! They DO NOT get back to you, so then you spend hours and I’m not exaggerating, I mean hours on the phone trying to get through to the call centre. If you want to speak to someone specific, you have to book an appointment literally weeks in advance and guess what, they never call! Or if they do, it’s on a day that was not mutual and then you start the call centre process again 🙃 I’ve had no neighbourhood officer basically since I moved in, so no one deals with your issues. I know times are hard when it comes to renting but please rent from another HG if you can!
20-05-2023
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Ryan Williams
13-05-2023
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Samal Pirdawd
Every single time I call platform it says I’m que number 31 and so on, been on the phone to them a hour since 4 and now Iv been on que number 5 for the last 15 minutes this is their way of fobbing me off can never get through to none of them and don’t bother replying saying give us a call between these times because this is what my issue is about! You never answer your calls yet you’re quick enough to answer when it’s to do with making a payment! Joke of a company
13-05-2023
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Daniel Roberts
One of the worst if not the worst housing association out there can't ever get through on the phone contractors that bodge every job they do never repair correctly in the first place harassment by phone and mail if they can't get into your property and use threats against you like section 16 in the tenancy agreement would be great if I had a tenancy agreement with them but I don't still have a waterloo tenancy 15 years in my property and all they ever do is try and make things difficult for you even down to a simple toilet change took them 3 week to do left without water or a toilet or heating and the next issue was a boiler replacement that took 6 months to sort out left with no hot water or heating all over winter and spring with three children in the home didn't even bother to sort it out any faster customer service there is none rude nasty people if the only reason you are getting 1 star is because there is one genuine lovely chap working there called Wayne who knows how to deal with issues and helps to get them resolved half of your team there need to take note and then maybe you would be a decent company instead of the horrible place that is platform housing
06-05-2023
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Samantha Parker
Awfull service hrs trying to speak to someone. Finally after hrs of monotonous music and endless messages trying to get you online which doesn't work....... Rude staff Sidrah? Wouldn't give her last name
29-04-2023
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Jayne Evans
Been waiting for a toilet to be fixed for over 4months😡, and also a reference to be written for over a month. Nightmare to get through on telephone and no response to emails absolute joke.
29-04-2023
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Jessica Harrison
Very very very bad housing you spend over an hour an a half just to be able to get through to someone. Just for them to send you away. Very very bad I’ve been waiting over a year an a half for windows to be fixed due to the draft. I have electric storage heaters so you can imagine it costs a lot. And my child has been I’ll numerous times due to this housing. I’m not one to say bad things I’d rather keep them to myself but this is beyond a joke
27-04-2023
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Cheshire Cheshire
Clare Summerhayes is the nicest ever in a Housing Group I have ever dealt with in 12years. Emails and 5* communication, bubbly, lovely, legal recommendations, so considerate and helpful. Makes such a huge difference to a stressful situation be a happy exciting move.
27-04-2023
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Sasha Brooks
The worst housing association I've EVER come across in my life. Not helpful in the slightest not understanding. They like to just turn up at your property with no warning or email or letter or even a flipping phone call to say there coming and just Demand to come in over a parking space issue complaint. Might I add the person complaining has No car while I myself drive a pip car. I just want to be left in peace so I can take care of my husband who has cancer. Wouldn't recommend them to Anybody EVER THERE THE WORST. Such a vile company as long as there rent is paid that's all they care about nothing else. Platform are TRASH
27-04-2023
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Паша Стресс
Leaking roof. Reported on 24 of March. Arranged appointment on 09 June !!!! Roof is leaking !!!! Roof!!! Are you serious????
27-04-2023
