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Public Housings, Housing Associations, Property Administrators

Pinnacle Group

Pinnacle Group is a real estate and housing company based in London, England. They specialize in providing services to housing associations, property administrators, and the public sector and society. Pinnacle Group is committed to providing affordable and quality public housings to their clients.

Introduction to Pinnacle Group

Pinnacle Group is a real estate and housing company based in London, England. Founded in 1996, the company has over 20 years of experience in the industry. The company's purpose is to provide affordable and quality housing solutions to the public sector and society. What makes Pinnacle Group unique is their dedication to not only their clients but also their tenants. They work closely with housing associations and property administrators to ensure that tenants have a comfortable and secure home.

Services & products

Pinnacle Group offers a range of services including property management, maintenance, and development. They work with public housings to provide affordable homes for those who need it the most. They also offer private rentals for those who do not qualify for public housing. Clients can expect quality service and attention to detail from Pinnacle Group.

Location

Pinnacle Group is located on the 8th floor of Holborn Tower in London. The area is known for its bustling business district and is home to many corporate offices. The nearest public transportation options are Holborn Station (0.1 miles), Chancery Lane Station (0.3 miles), and Farringdon Station (0.5 miles). Clients can expect a vibrant atmosphere and easy access to transportation options.

Benefits

Clients should choose Pinnacle Group because of their commitment to providing quality housing solutions. They work closely with their clients to ensure that their needs are met and their expectations are exceeded. Pinnacle Group also has a reputation for providing excellent customer service and attention to detail.

Good to know

Clients should be aware that Pinnacle Group primarily focuses on public housing solutions. Private rentals are available but may not be their primary focus.

Reviews

Customers have praised Pinnacle Group for their dedication to their tenants and their willingness to work closely with their clients. They have a reputation for providing quality service and being responsive to their clients' needs.

Amenities

  • amenity
    community support
  • amenity
    repairs service
  • amenity
    tenant representation
  • amenity
    maintenance service
  • amenity
    housing advice
  • amenity
    security service
  • amenity
    parking
  • amenity
    security
  • amenity
    pet-friendly
  • amenity
    on-site maintenance
  • amenity
    wi-fi
  • amenity
    air conditioning
  • amenity
    kitchen
  • amenity
    laundry facilities
  • amenity
    storage space
  • amenity
    elevator
  • amenity
    wheelchair accessibility
  • amenity
    heating

FAQ

How long has the Housing Association been in operation?

We have been operating as a Housing Association for several years now, but we are constantly growing and expanding our services to better serve our clients.

What are the eligibility requirements for public housing?

Eligibility requirements for public housing vary depending on the specific program and location, but generally, applicants must meet certain income and residency requirements, and may also need to provide proof of their legal status.

What is your fee structure for property management services?

Our fee structure for property management services varies depending on the size and complexity of the property, as well as the specific services required. We offer competitive rates and transparent pricing, and are always happy to discuss our fees with clients.

Can you provide references or testimonials from other property owners you have worked with?

Yes, we are proud to have many satisfied clients, and we are always happy to provide references and testimonials upon request. Our clients appreciate our professionalism, expertise, and commitment to excellent service.

What amenities and services are included with public housing units?

The amenities and services included with public housing units also vary depending on the specific program and location, but may include maintenance and repairs, security, utilities, and access to community resources and support services. Our goal is to provide safe, comfortable, and affordable housing to those in need.

Reviews

  • Savanna Douglas

    The most shocking and disappointing property management company I've ever experienced. They'll have one incompetent person managing over 70 flats, we report issues and get no response. Sewage issues in the whole building, complaints being ignored, even the operations manager will ignore calls and complaints. Its a shambles. Cooker hasn't been working for 1 month, building is cracking as it was cheaply built. The issue is that Pinnacle have the most shambolic communication and customer service and this makes things 100x worse. They also like to move people in without signing the tenancy agreement, sending out inventory reports and other legal docs... dodgy Next step is for me and my neighbors to go to the housing ombudsman for some help. DO NOT RENT WITH PINNACLE if you want a stress free living situation! I read the reviews before moving in and thought I'd take my chances... LISTEN TO THE REVIEWS, THEY ARE NOT LYING!!!

    26-05-2023

  • Hana J

    We have been renting a property in Scotland for about 3 years now, all perfect so far, any issues have been resolved promptly and efficiently, even during the coronavirus pandemic. The property manager Zoe Soutar has always been very helpful, friendly and professional, it is a pleasure to deal with her. Great experience, would definitely recommend!

    24-05-2023

  • Moe Hayes

    0 star if possible. No trust in this company. They replies are so slow and no one is responsible for anything. No name written at the end of their emails either and no explanation of the situation whatsoever. What a hassle we had to go through just to get our deposit back. They accused us of rent arrears when we never missed any payments and paid in time. Eventually found out that it was THEIR ERROR of not ending our tenancy. They had no idea when we actually moved out cause they sent checkup person to our flat on a wrong date too when we were still renting the place from them. No apology from them till the end, what a surprise. Elevators are often broken, hot water stops so often and security is just sitting there doing nothing. Even though the limehouse building were new, sound proofing was terrible and we could hear footsteps from everywhere all the time. Regretting renting a flat from them so much.

    23-05-2023

  • Tom McParland

    After renting for 15+ years in London, living at Ropemakers Limehouse was without a doubt the worst experience I have had as a tenant - during and after. Extremely slow to reply to any method of contacting them - or sometimes just not replying at all despite several attempts to contact them. After moving out, it has taken them nearly 2 months to return our deposit - eventually discovering this was their error after they failed to end our tenancy on their records... resulting in them accusing us of not paying rent. Throughout this whole process there was never any apology or explanation as to how this could happen.

    21-05-2023

  • Leni Mckendrick

    20-05-2023

  • Christine Myburgh

    If my review was based only on my dealings with Zoe Souter I would not hesitate to give 5 stars. I received nothing but excellent service from Zoe Souter. Always professional, knowledgeable, helpful and sincere. Pinnacle are fortunate to have her as part of their team.

    20-05-2023

  • Neil M

    Was in a flat for 2 years in Edinburgh and was managed for the majority from Zoe Soutar. Didn't really have any issues, smoothly moved in and out of the property and was replied to when anything flagged up. Did have direct contact with the landlord from time to time for some issues regarding a washing machine installation but I think it was more of the supplies end than the management company. Overall positive experience

    13-05-2023

  • Stuart Moyes

    I am very happy with the service I have received so far as a tenant of a property managed by Pinnacle Group. I am especially impressed with my property manager, Zoe Soutar. She is engaged, very friendly and responds quickly and helpfully to any issues with the property that arise.

    29-04-2023

  • Fox MacLachlan

    Zoe Soutar, my property manager, has been helpful and professional throughout my tenancy, and any issues raised have been dealt with quickly and competently.

    27-04-2023

  • Haylee Russell

    Absolutely terrible company!!

    27-04-2023