Phoneta
Phoneta is a UK-based company that specializes in providing top-notch telephone answering services and telecommunications solutions to businesses of all sizes. With a focus on delivering exceptional customer service, Phoneta helps companies streamline their communication processes and improve their overall efficiency. Whether it's answering calls, managing messages, or providing advanced telecom solutions, Phoneta has the expertise and technology to meet the needs of any business.
Introduction to Phoneta
Phoneta is a telecommunications company based in Redruth, England. The company was founded with the goal of providing high-quality telephone answering services to businesses of all sizes. What sets Phoneta apart is their commitment to providing personalized service to each of their clients, ensuring that they receive the support they need to succeed.Services & Products
Phoneta offers a range of telephone answering services to businesses in a variety of industries. Their services include call answering, message taking, and appointment scheduling. They also offer virtual receptionist services, which allow businesses to outsource their front desk operations to Phoneta's team of dedicated professionals.Location
Phoneta is located in the Carn Brea Business Park in Redruth, which is known for its thriving business community. The area is home to many small and medium-sized businesses, as well as several larger corporations. There are a variety of restaurants, cafes, and shops in the area, making it a convenient location for both clients and employees. The nearest public transportation options are the Redruth Railway Station (1.6 miles), the Redruth Bus Station (1.4 miles), and the Cornwall Airport Newquay (29.9 miles).Benefits
Phoneta is the ideal choice for businesses looking for a reliable and affordable telephone answering service. Their team of experienced professionals is dedicated to providing personalized support to each of their clients, ensuring that they receive the assistance they need to succeed. With their virtual receptionist services, businesses can save time and money by outsourcing their front desk operations to Phoneta.Good to Know
Customers should be aware that Phoneta is committed to providing the highest-quality service possible. They use state-of-the-art technology and employ a team of dedicated professionals to ensure that their clients receive the support they need to succeed.Reviews
Customers have consistently praised Phoneta for their professionalism, reliability, and dedication to providing personalized service. They have also noted that their services are affordable and that they have been able to save time and money by outsourcing their front desk operations to Phoneta. Overall, customers have been very satisfied with the level of service provided by Phoneta.Amenities
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24-7 availability -
live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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online account management
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on-call support
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer telephone answering services for businesses of all sizes and industries, including virtual receptionist services, call forwarding, message taking, and appointment scheduling.How many call agents do you have and are they trained specifically for my company needs?
We have a team of trained call agents who are experienced in handling calls for a variety of industries. We can customize our services to meet your specific business needs and ensure that our agents are trained to handle your calls professionally and efficiently.Can you customize your services to fit my company's specific requirements?
Yes, we can tailor our services to meet your specific business needs. Whether you require 24/7 call answering, bilingual support, or specific call handling instructions, we can work with you to provide a customized solution that meets your requirements.How quickly can you answer my calls and what are the hours of operation?
Our call answering services are available 24/7, 365 days a year. We strive to answer all calls within three rings, and our team is equipped to handle high call volumes to ensure that your customers always receive prompt, professional service.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of your callers' information very seriously. Our call agents are trained in data protection and follow strict protocols to ensure that all information is handled securely and confidentially. We also use encrypted communication channels and secure servers to protect your data.Reviews
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Jimbo L
Exceptional staff, polite, courteous.
29-12-2022
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Matthew Mills
Excellent company. Need your phone answering? Use these guys. Still excellent. Just keep getting better.
29-11-2022
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Janet Elkins
29-05-2022
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Sophie Mills
Excellent customer service. Very professional.
29-05-2022
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John Osamogie
Positive: Quality
29-05-2022
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Lindsay Hosking
First class service
29-05-2021
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Steven Crozier
Amazing company proud to be working with them
29-05-2021
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Alistair Carter
Positive: Professionalism, Quality, Responsiveness, Value
29-05-2021
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short52gaming FPV (short52gaming)
Very good communication
29-05-2020
