Pets at Home Head Office
Pets at Home Head Office is a leading provider of pet training services and products in the United Kingdom. With a focus on providing high-quality care and support for pets, the company offers a wide range of services to help pet owners provide the best possible care for their furry friends. Whether you're looking for training classes, grooming services, or pet supplies, Pets at Home Head Office has everything you need to keep your pets healthy, happy, and well-cared for.
Introduction to Pets at Home Head Office
Pets at Home Head Office is a UK-based company that was founded in 1991. The company's purpose is to make pets and their owners happy by providing top-quality products and services. What makes this company unique is its commitment to animal welfare and its extensive range of pet-related products and services.Services & Products
Pets at Home Head Office offers a wide range of products and services for pets and their owners. They have everything from pet food and accessories to veterinary services and pet grooming. The company also offers pet training services for owners who want to teach their pets new tricks.Location
The Pets at Home Head Office is located in Cheadle, England. The area is known for its beautiful parks and gardens, as well as its vibrant nightlife. People can expect to find a variety of shops, restaurants, and bars in the area. The nearest public transportation options are the Handforth Train Station (1.1 miles away), the Cheadle Hulme Train Station (1.9 miles away), and the Wilmslow Train Station (2.4 miles away).Benefits
Customers should choose Pets at Home Head Office because of their commitment to animal welfare and their extensive range of products and services. The company also offers pet training services, which is a unique benefit that sets them apart from other pet-related businesses.Good to Know
Customers should be aware that Pets at Home Head Office is dedicated to providing high-quality products and services, but prices may be higher than some other pet-related businesses. They should also be aware that the company has a strict policy on animal welfare and may refuse service to customers who do not meet their standards.Reviews
Customers have given Pets at Home Head Office high ratings for their knowledgeable staff, extensive range of products and services, and commitment to animal welfare. Many customers have also praised the company's pet training services, saying that they have helped their pets learn new skills and behaviors.Amenities
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leash -
treats
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clicker
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kennel
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play area
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cage
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grooming
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socialization
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obedience training
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veterinary care
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daycare
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boarding
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clicker training
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potty training
FAQ
What types of pet training services do you offer?
We offer a variety of pet training services, including obedience training, behavior modification, puppy training, and more. We can work with pets of all ages, breeds, and sizes to help them become well-behaved, happy members of your family.What is the experience level of your trainers?
Our trainers are highly experienced and have undergone extensive training themselves. They have a deep understanding of animal behavior and are dedicated to helping pets and their owners achieve their training goals.Can you provide references from previous clients?
Yes, we can provide references from previous clients who have used our pet training services. We have many happy customers who have seen great results from our training programs.Do you offer any guarantees on your training services?
Yes, we offer a satisfaction guarantee on our training services. If you are not completely satisfied with the results of our training, we will work with you to make it right.Are your training methods positive reinforcement-based?
Yes, our training methods are positive reinforcement-based. We believe in using positive reinforcement to encourage good behavior and create a positive, rewarding experience for pets during training.Reviews
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Naz Rayner
I have always had a good experience at the Pets at home branch in purley, London. The staff are extremely helpful and courteous. I would like to thank Ella, Matthew and Adam for their excellent customer service.
11-06-2023
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Tracey Smith
After turning up for my dogs groom at 2pm today .. waited 10 minutes for groomer to come off phone to be told sorry your groom is cancelled due to staff sickness can’t fit you in until another 11 weeks … We left a message on your voicemail this morning .. what a way to run a business
04-06-2023
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Jonathan Oakley
18-04-2023
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Johny Burnz
Terrible customer service. Online order not turned up, and found no possible way to communicate with pets at home. No phone number, website chat feature not working. Won't be using pets at home in future.
18-04-2023
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Sherwyn Pon
AVOID! Rubbish service. Decided to try them out for the first time. Random cat food was delivered instead of the dog food that I ordered. Karolina D pops up on the chat says she’s sorry and asked for the way forward. I’m busy typing requesting I actually get what I ordered then she disconnects the chat.
18-04-2023
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Louise Chandler
18-03-2023
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Fay Desmond
Very rude staff. Bought a leather lead for my dog and the stitching was loose went in the shop to day to complain only to be laughted at, and was told they could do nothing because I did not have the receipt, I told them I did not need the receipt because it was faulty. They didn't even suggest about repairing it .I will never ever go in the Pets at Home in Rhyl again.
18-03-2023
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Paris Kodola
I have been waiting for a refund for 8 weeks now, Sarah at Bradley Stoke has been helping me but your customer service team don't seem to want to do their job, I came in with 5 months of Wormer and asked for a refund which was granted the wormer was taken from me qnd I wad told 10 working days for £30 to be put back into my account, 3 weeks later still nothing so I went into see Sarah and she contacted the customer service team again and they apologised and said they would refund £110 for inconvenience and gesture of good will, anyway another 3 weeks later, still nothing, I go back into see Sarah and i said to call me as i had another appointment to get too, anyway customer service emailed me saying its only £30 and I'm being told to contact my bank and ask them about the refund, which I have and they have no idea what I'm taking about!!! You have taken the worm treatment off me and 8 weeks later still no money!! and also I want the £110 that I wad promised the second time around due to being messed around!!!!!!
18-03-2023
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Jack W
Absolutely rubbish customer service. Another large corporate company that is run by robots and impossible to speak to a human at head office . Trying to source cat food for a sick cat who will currently only eat Encore broth . Lincoln branches only do the brand for dogs . Click and collect takes days to arrive .. Well thank goodness for Waitrose who are not a pet specialist company but stock the very brand I need ..
18-02-2023
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Jane Fraser
I have placed an online order and the 50% discount code wasn't able to be applied. I went online to the chat and Rebecca R was to have applied the discount of 50% back to my bank card. She didn't do this, again today I went onto chat and connected with Joanne A who said that the discount wasn't applied and she applied it. I hope that is the case as I am entitled to this 50% discount. If this in not applied I will make sure that everyone whom uses this company no longer does.
18-01-2023
