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Pet Boarding Services , Pet Supply Stores , Pet Stores

PET PLANET

Pet Planet is a company that specializes in providing pet boarding services, pet stores, and pet supply stores. They are dedicated to providing the best care for pets and ensuring that all their needs are met. With a focus on pets, Pet Planet offers a wide range of products and services to cater to the needs of pet owners. Whether it's food, toys, or grooming services, Pet Planet has everything that pets need to live a happy and healthy life. Their mission is to provide exceptional service to pets and their owners, making them the go-to destination for all things pets.

Introduction to PET PLANET

PET PLANET is a well-established pet store and pet boarding services company in Livingston, Scotland. Founded in 1996, the company aims to provide high-quality pet supplies and services to pet owners. What makes PET PLANET unique is their dedication to exceptional customer service and their love for animals. They strive to create a friendly and welcoming atmosphere for pets and their owners.

Services & products

PET PLANET offers a wide range of pet supplies and services for dogs, cats, birds, reptiles, and small animals. They have a vast selection of pet food, toys, grooming products, and accessories. In addition to that, PET PLANET also offers professional pet boarding services, where pets are taken care of by trained staff in a safe and comfortable environment.

Location

PET PLANET is located in Kingsthorne Park, Livingston EH54 5DB, United Kingdom. The area is surrounded by other businesses, including restaurants, cafes, and retail stores. Customers can expect a lively and bustling atmosphere in the area. The nearest public transportation options are Livingston South train station, which is 1.2 miles away, and Livingston North train station, which is 3.1 miles away. The nearest bus stop is the Almondvale Centre bus stop, which is 0.7 miles away.

Benefits

Customers should choose PET PLANET because of their exceptional customer service, wide range of pet supplies and services, and their love for animals. The staff at PET PLANET are knowledgeable and passionate about pets and are always willing to go the extra mile to help customers find what they need. PET PLANET also offers affordable prices and frequent special offers and discounts.

Good to know

Customers should be aware that PET PLANET has strict policies regarding pet boarding services. All pets must be up-to-date with their vaccinations, and a pre-boarding assessment is required to ensure that the pet will be comfortable and safe during their stay.

Reviews

Customers rave about PET PLANET's exceptional customer service and the friendly and welcoming atmosphere of the store. They also appreciate the wide range of pet supplies and services offered by the company. The pet boarding services are highly rated, with customers praising the trained staff and the safe and comfortable environment provided for their pets.

Amenities

  • amenity
    grooming services
  • amenity
    veterinary services
  • amenity
    outdoor area
  • amenity
    indoor area
  • amenity
    playtime
  • amenity
    socialization
  • amenity
    individualized attention
  • amenity
    training services
  • amenity
    treats
  • amenity
    toys
  • amenity
    blankets
  • amenity
    bedding
  • amenity
    groomer
  • amenity
    pet food
  • amenity
    pet supplies
  • amenity
    pet sitting
  • amenity
    dog walking
  • amenity
    training classes
  • amenity
    aquariums
  • amenity
    bird cages
  • amenity
    pet toys
  • amenity
    leashes
  • amenity
    collars
  • amenity
    carriers
  • amenity
    crates
  • amenity
    beds
  • amenity
    kennels
  • amenity
    free parking
  • amenity
    pet accessories
  • amenity
    pet clothing
  • amenity
    pet treats
  • amenity
    pet supplements
  • amenity
    pet crates

FAQ

Do you offer a loyalty program for frequent customers?

Yes, we do offer a loyalty program for frequent customers at our pet stores. You can earn rewards and discounts with every purchase made at our stores.

What are your rates for pet boarding services?

Our rates for pet boarding services vary depending on the type of pet, the length of stay, and the size of the accommodation. We offer competitive prices and can provide you with a quote based on your specific needs.

Are there any loyalty programs or discounts available for frequent shoppers?

Yes, we offer a loyalty program for our frequent shoppers at our pet supply stores. With every purchase made, you can earn rewards and discounts on future purchases.

What is your policy on returns and exchanges for pet products?

We have a flexible return and exchange policy for our pet products. If you are not satisfied with your purchase, you can return or exchange it within a certain timeframe with proof of purchase. Please consult our website or speak to a staff member for more details.

How often will my pet be fed and taken out for exercise during their stay?

We understand the importance of providing proper care for your pet while they are staying with us. Your pet will be fed according to their usual routine and taken out for exercise multiple times a day. Our team will work with you to ensure your pet receives the appropriate care and attention they need during their stay.

Reviews

  • Cemre Zor

    I had paid £7.99 for a heavy item to be delivered to my door today before I leave for abroad, however, I now need collect it from a far away shop because apparently that is what their courier company says I chose to do (which I didn't). Petplanet can't even refund me my postage. They say it's not their responsibility but the courier company's. Dear Petplanet, when I do business with you, I do it with you, and it is your responsibility to sort yourself with your courier company, and own their (therefore your) mistakes. You just lost a customer, who would actually do business with you every other month, if you didn't. Well done.

    27-04-2023

  • Colin Hannah

    Delivered to this place and tipped really quickly by the guys working the goods in area.

    27-04-2023

  • elliot scarr

    I Have been using pet planet once a month for 2 years now only had one small issue which was not their fault and was sorted out quickly and fairly when herms lost the package. Dispatch has always been on time with tracking provided.

    27-02-2023

  • Gordon Milne

    Placed an online order and several days later I received an email asking me for payment. I'd paid instantly with PayPal, which showed the money as having left my account. Pet Planet hadn't received the payment, so kept requesting me to phone up and make payment that way. I was not willing to pay again and I felt the emails received were possibly dodgy, so I emailed them directly from their site and quoted my PayPal transaction number. I asked to cancel my order. They ended up calling me directly and I asked for the entire transaction to be cancelled, as it had all taken too long and I had to resort to buying what I required elsewhere (from a bricks and mortar shop). It transpired it was a PayPal issue at their end, which is reasonable, but I was happy to cancel the order, as too many alarm bells were ringing, for me. Having read some of the reviews here, about delivery issues, I'm glad I did, especially when it comes to delivery issues, as I have no end of issues with poor delivery service. That being said, after the bumpy online ride, I would still give them a chance as a bricks and mortar business, so I won't write them off until I've bought from them in-store, hence my middle of the road 3 star rating.

    27-12-2022

  • Sanjeeta Graham

    I have been a customer for zooplus many years, I decided to give pet planet a try as they have better deals but as a first time customer I am very disappointed and will go back to zooplus. my order was dumped on my front step soaked in the rain.my cat litter had holes in it,picked the bag out litter everywhere.

    27-11-2022

  • Lorna Kennedy

    Super helpful and accommodating. I've been buying food from Pet Planet for a while with no problems. This time Yodel royally messed up, and decided to return the package to Pet Planet. Meanwhile the dog is running out of food. I called Pet Planet, they very quickly offered to reship express so that I would have the next day. I requested if I could actually collect from their warehouse because it is close to my workplace. They very kindly obliged and an hr later I have my order. Result! Very satisfied! Thank you Pet Planet!

    27-10-2022

  • Nikita Bangar

    Absolutely RUBBISH company, would give 0 stars if possible. DO NOT BUY FROM THEM. They are incapable of providing any level of customer service that is above VERY POOR. I worked with Kirsty and Shona to resolve an issue and both are clearly incompetent as I had to ring up over 5 times, and after 3 failed delivery attempts managed to receive 1/3 of my order. Then I'm told there will be 0 compensation for the two hours of time I've spent on the phone. AN ABSOLUTE JOKE. I hope this company goes down the bin. Save your money and shop elsewhere.

    27-09-2022

  • Alba Gu'Brath

    The delivery company Pet Planet use, will dump your parcel on the street, several days after the given delivery date without warning for anyone to take. After contacting Pet Planet, they think this is acceptable & will not refund money paid for the missing parcel?! Never again 😡😡😡

    27-07-2022

  • Sally Boyd

    Great stock and couldn't be more helpful! Highly recommend!!

    27-06-2022

  • Gavin Mackenzie

    27-05-2022