Personal Touch Funeral Planning Services Ltd

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Reviews

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  Dinita Daniels

  My dear baby brother passed away unexpectedly which obviously broke the family. We needed someone with compassion. Pauline Miller was absolutely amazing. The services we received was just what we needed. She was compassionate and warm and went above and beyond to make sure we was happy with everything. The staff was also lovely. Pauline made the hardest day of my life just that little bit more easier to handle. The service is first class, the catering was brilliant. The food is of great quality. I truly recommend ‘The personal touch’ services because that is exactly what you will get plus more. You will not regret choosing Pauline Miller assisting you on giving your loved one the best possible send off they deserve

  20-05-2023
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  sharon grant

  Pauline @ staff help me in my time of need Everything under one roof Everything run smoothly I didn't have to do anything They sorted food@ drinks Thank you guys so much

  27-03-2023
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  frances gentles

  Unfortunately I have been in the position for Pauline’s services a few times over the last few years. There are no words to say how grateful I am to this woman and her professional services, the guidance through the minefield it is when planning a funeral. The things you never even thought of… Pauline made everything so simple.. when I lost my husband and soulmate 2 years ago… I was distraught… I knew exactly what I wanted as after a long illness I had had a long time to think about things and actually discussed with my husband prior to his passing. I must of been a nightmare as the finest detail HAD to be how I wanted it… all during Covid! Pauline delivered everything perfectly. This woman was exactly what I needed at the worst time ever in my life! Thank you!!!!!!!

  27-03-2023
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  Lucianna Haughton

  Used Personal Touch for my dad’s funeral in January 2023. Pauline and her team really made things easy for me as I was heavily pregnant with just 10 days to go until giving birth from the funeral date as well as being the sole person organising and funding the funeral. I had done a bit of shopping around with other directors, was given extremely high quotes and a lot of missed informed information. After contacting Pauline regarding my dad’s funeral, she corrected me on prices and basically walked me through correctly on what to expect from planning to the funeral day, I really also loved the fact that they are a black owned funeral directors which to me is rare and I’m all for supporting black owned businesses. My dad died 12/12/2022 so Christmas and new years was literally around the corner and organising was tight but Pauline and staff, they got everything done. Pauline really made me feel welcomed and till this day and in the future I don’t think I’ll ever forget her nor forget how much she put my mind at ease. For on the day of the funeral I opted to have a celebrant instead of a priest as my dad wasn’t strict on religion. Pauline was his celebrant and she done an excellent job his service was so unique. Thank was very pleased with the day, had glitch which is to be expected but overall I would highly recommend. Pauline I’d like to thank you for your service, thank you for being so inviting and for being you. A strong bold woman in your industry.

  27-02-2023
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  Nigel Ivan Bogomas

  After my mother's passing, I was looking for a Funeral Director, and I had a tight schedule because a family member could only come a few days from abroad. I contacted a few, went round a few, and each time I was feeling frustrated and more and more depressed. Some were rude, others were just insisting on the money aspects, quoting me very high prices before they could consider dealing with me further. I phoned Personal Touch just before they were closing for the day, explained briefly what I wanted, but then was told that they will call me back the following day due to the lateness of the hour. I did like the way they were speaking to me on the phone, it was with a caring attitude which contrasted with the others. The following day, after I spoke to more companies, they called me and invited me to talk further at their office. Again, I was pleasantly reassured with the tone of voice, after the bruising experiences I had with others. I met Pauline at the office, she immediately made a very good impression on me, with her willingness to help me, and work around my schedule. I felt that she was caring about me and my family, which was extremely welcomed in this time of grief. By that time, I was feeling quite desperate, wondering how I could manage to organise everything, yet alone in time. Pauline helped me take off the massive weight on my shoulders. Pauline and her team went above and beyond to personalise their services to fit our family needs. Every little detail was taken care of by Pauline from the beginning. She did the most heartfelt collage of photos and quotes that celebrated what was unique about my mother. The eulogy speech was beautifully worded. We had the most beautiful and heartfelt funeral for our mother. My brother, my sister and myself are eternally grateful to Personal Touch Services. No words can express our gratitude to Pauline and her team, for helping guide us through the tragedy of our mother's passing into a state of peace and comfort. Personal Touch Funeral Planning Services are an affordable, loving and caring professional service, from the first phone call and throughout the whole process. I don't know what I would have done without them. I highly recommend their services.

  27-12-2022
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  SANDRA FRANCIS

  I have no good words to say about Pauline Miller and her services. As a review read, "She is a money grabber". she has stolen £540 deposit which should have been returned back to me, she gave me a receipt omitting my last name and misspelling my middle name. When I told her about it she initialled and squibbled my name. Told me I could not use my name on eulogy and use ex wife. Wanted 50% down and asked for more money and expected me to use my credit cards to pay it. Thank God I listened to my senses because Pauline Miller would have thrown me to the devil and put me in debt with my credit cards, simply by listening to one side of a story in Jamaica and acting on it. One thing Pauline Miller, if I was a fool to pay with my credit card, would you still listen to Rosemarie Wolfe? Pauline Miller has no care empathy is not affiliated to any organisation if one wants to sue. I would not be recommending anyone.

  27-12-2022
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  Christine Millington

  Pauline and her team made my beloved mum's homecoming less of a stress from start to finish. It really was a personal touch. Company was very attentive & had such patience, when I had to make a few additions for the Order of Service. The pall bearers were amazing. They even cut open all the bunches of flowers and laid them with wreaths, which made the process of laying arranging them on top of grave much quicker. Thank you from the Richards/Lloyd Family.

  27-12-2022
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  John Fagan

  I would highly recommend pauline from personal touch funeral planning to take care of any needs when it comes to losing a loved one . My brother paul passed away on the 28th of may 2022. Paul lived in London for the past 20 years . Myself and all Paul's family are from Dublin Ireland . From the first call with pauline I knew she was a kind soul . She took care of everything from start to finnish . I was expecting arranging the funeral for my brother to be very difficult with being in another country and grieving the loss of a family member . Pauline organized everything for us and gave us very little to organize. Her attention to detail was exceptional . Her communication skills where excellent. I would highly recommend personal touch funeral planning to anyone who has lost a loved one .

  27-06-2022
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  Claire Williams

  Pauline did my Dad's funeral in April,22nd 2022 I'm so Happy that I chose her place of business,The personal touch funeral home because absolutely Everything from the coffin to the flowers to the service which Pauline did herself,was absolutely amazing and the wonderful limousine men and whole arrangement was just overwhelmingly Perfect I literally cannot fault them at all having lost my dad I didn't think I would see this day come as it's a time when your greiving and I've never had to arrange a funeral before. Im Ever so thankful to Pauline and her two amazing staff in reception that where so helpful and thorough during such a difficult time in my life,and I felt such a great vibe and connection with Pauline she's truly a Beautiful woman and always made me feel so welcomed and comfortable from day one.Im so grateful for all your Help and love and devotion .Thank you again from the bottom of my heart Pauline.💖

  27-05-2022
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  Shirley Ashley

  Thank you so much Personal Touch for what you done for the family in handling dad's funeral. We found you very professional and friendly and would recommend you to everyone. For me you made the whole progress stressless, as we first came to you for mum's funeral in 2021 to now dealing with dad's funeral. The things we didn't remember you pick it up so that day went smoothly for us. From the to start to finish the service was excellent thank you so so much

  27-05-2022