PEL - Preservation Equipment Ltd
PEL Preservation Equipment Ltd is a leading supplier of store equipment and machinery in the United Kingdom. With a commitment to quality and customer satisfaction, PEL offers a wide range of products to meet the needs of businesses of all sizes. From shelving and display cases to industrial machinery, PEL has the expertise and experience to help businesses succeed.
Introduction to PEL Preservation Equipment Ltd
PEL Preservation Equipment Ltd has been in business for over 40 years and is a leading supplier of store equipment and machinery in the United Kingdom. The company was established with the aim of supplying high-quality equipment to businesses in various industries. What makes PEL Preservation Equipment Ltd unique is their commitment to providing personalized services that suit each customer's specific needs.Services & Products
PEL Preservation Equipment Ltd offers a wide range of services and products, including but not limited to store equipment, machinery, and spare parts. They specialize in offering customized solutions to businesses in various industries, including food and beverage, retail, and manufacturing.Location
PEL Preservation Equipment Ltd is located in Diss, a town in Norfolk, England. The area is home to a variety of businesses, including retail stores, restaurants, and manufacturing companies. Customers can expect to experience a friendly and welcoming atmosphere in the town. The nearest public transportation options are Diss Railway Station (1.5 miles), Eye Railway Station (4.8 miles), and Harling Road Railway Station (7.3 miles).Benefits
Customers should choose PEL Preservation Equipment Ltd because of their commitment to providing high-quality and personalized services. The company has a team of experienced professionals who work with customers to provide customized solutions that meet their unique needs. Additionally, PEL Preservation Equipment Ltd offers competitive pricing and fast delivery times.Good to Know
Customers should be aware that PEL Preservation Equipment Ltd only sells to businesses and not individuals. Additionally, the company does not offer installation services, but they can recommend reputable installers.Reviews
Customers have praised PEL Preservation Equipment Ltd for their exceptional customer service and high-quality products. Many have stated that the company's personalized solutions have helped them improve their business operations. Overall, customers have expressed satisfaction with their experience with PEL Preservation Equipment Ltd.Amenities
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delivery -
installation
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maintenance
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repair
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customization
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training
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consultation
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warranty
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spare parts
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upgrades
FAQ
What types of store equipment do you supply?
We supply a wide range of store equipment, including shelving, display cases, cash registers, and more. Our inventory includes both new and used equipment, so we can accommodate various budgets and preferences.Can you provide customized solutions based on our unique business needs?
Yes, we can work with you to design and create customized store equipment solutions that meet your specific business needs. Our team of experts will work closely with you to ensure that the final product is tailored to your requirements.What kind of warranty and technical support do you offer?
We offer a one-year warranty on all new equipment purchases, and we also provide technical support to ensure that your equipment is running smoothly. If you encounter any issues with your equipment, simply contact our support team, and we'll be happy to assist you.What is your delivery time for equipment orders?
Our delivery time for equipment orders varies depending on the type of equipment you've purchased and your location. However, we strive to deliver all orders as quickly as possible, and we'll provide you with an estimated delivery time when you place your order.How do you ensure the quality and durability of your products?
We carefully source our store equipment from reputable manufacturers who use high-quality materials and manufacturing processes. Additionally, we inspect all equipment before it leaves our warehouse to ensure that it meets our standards for quality and durability.Reviews
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Marianne Lina
Poorely packaged product. I paid about €200 for 100% cotton paper boards. The paper boards were poorly packaged in a simple plastic bag and cardboard box. It obviously arrived damaged, the corners of the boards were completely bent and the products unusable. After several negociations, the company finally accepted to refund me 100% of the product price (Which doesn't include duties and tax fees)
18-11-2022
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Annalisa Mercuri
This review is not about the material ordered, as I haven't received it yet, but more about my experience with ordering something from PEL. It´s very rare that I write bad reviews, since I am always understanding of the problems that can occur from the seller point of view. Unfortunately my experience with them was very negative. I have ordered some material around mid April, just before Easter 2022. I thought I had plenty of time to complete the work I needed this material for. Still after Easter my order (for which I have paid immediately upon receipt of the amount to be paid) wasn't processed till end of April. Only then I was told that shipment would have not occurred before mid May. When I made my order I made it clear that I needed the material ASAP since it was for an artwork I had to submit end of May. My request was not only ignored, the shipment was made with FedEx Economy. Shipment that I still have not received after 2 weeks from when it was shipped. I am sure that's not PEL problem but a FedEx problem. Knowing the urgency of the matter I would have not minded to pay more to have a faster shipping. Also, when I wrote to complain about the whole situation and the stressful experience I am having with FedEx, my email was completely ignored. So I am sure they are all lovely people at PEL, but my experience was rather awful. I am going to loose the work as I will never manage the deadline. I don't know if and when I will receive my order. Not even a line of excuses was sent from PEL. If they were clearer from the beginning about their timelines, I would have found another solution or ordered the same thing from the USA supplier, which is also where they source the material I have ordered. --- Thanks for replying. I wish I was told before that you had the shipment issue, because I would have understood and taken a plan B. Instead, this problem was never mentioned. I was simply told that the shipment would have not departed from your company before mid May. Finally the parcel arrived yesterday and despite the battered aspect, the material was in good conditions. So I can compliment you for the care you take on packaging, but costumer service is definitively something you should work on. Replying after 1 week to a costumer is simply not acceptable. Also apologizing over a poor service after 1 week and only after seeing this Google review speaks itself about your costumer care.
18-06-2022
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C r
I attempted to place an order from America but was sadly informed they could not ship to the USA due to size of box/supply needed, and we are NOT talking massive here. In 2021 anything, any size within reason be shipped globally via FedEx, UPS, DHL, UK postal service if the business is wanted. I've had plenty of items larger than this shipped from the U.K. previously. Even shipped items larger back home from London trips I've taken many times in the past. Shame. I would've liked to have done business.
18-06-2022
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Shirley Kawamoto
So far, I haven't actually had a chance to use the products I've purchased. Got side-tracked by some other projects. But, as far as my interactions with PEL, I can only say good things. They answered questions promptly and they try to make sure that transactions are correct and that there are not scams. I like the products that they offer. I bought some Tengu paper for a wallpaper project. This is not a common item and what I've found in the states hasn't worked for me. I don't know how much of their business is international but handling the financial side of the transaction was circuitous involving funds transfer. there is some room for improvement here. Regardless, if I need more similar products, I'd come back to PEL.
18-06-2021
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philip banham
A very helpful firm to deal with. A model of personal attention. Thanks. Philip Banham (retired lecturer)
18-06-2021
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Office Admin
Really helpful and accommodating both on the phone and by email. Quick response and friendly service, competitive prices too. Highly recommend!
18-06-2021
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Cristina Carranza Luque
18-06-2021
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Trevor Baker
In addition to a wide range of off-the-shelf products, PEL offered to design and make polyester storage pockets to my own specification. They sent me a sample so that I could judge the quality. Despite the lock-down, Jo at PEL answered my never-ending questions, providing me with exactly the detailed information that I required to make an informed purchase, which I have just done. I will certainly recommend PEL.
18-06-2021
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Sian Langley
Really happy with the quality of my product. I bought the archival photo envolopes. I needed them quickly so emailed the team who could not of been more helpful! Amazing service. Will be using again.
18-06-2021
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Hilary Hutchinson
Jo Ritchie has been so helpful on my hunt for label holders! He was prompt in responding and answered all my questions. Super apprecitive!
18-06-2021
