Pebble Mill Care Home - Bupa
Pebble Mill Care Home Bupa is a healthcare and medicine company based in Birmingham, England. They specialize in aged care, nursing homes, and home help service agencies. Additionally, they offer services in home insurance agencies, life insurance agencies, and social workers. Pebble Mill Care Home Bupa also provides household services and insurance options. They are committed to providing quality care and support to their clients.
Introduction to Pebble Mill Care Home Bupa
Pebble Mill Care Home Bupa is an aged care facility located in Birmingham, England. The company has a rich history of providing exceptional care for the elderly. Pebble Mill Care Home Bupa is unique in that it offers a personalized approach to care, ensuring that each resident is given the attention they need to live a comfortable life.Services & Products
Pebble Mill Care Home Bupa offers a range of services to their residents. These include nursing care, dementia care, residential care, and respite care. The company also provides social activities and events for their residents to enjoy.Location
Located in Birmingham, Pebble Mill Care Home Bupa is in a bustling area with plenty of businesses and amenities. The area is easily accessible via public transportation. The three closest public transportation options are the Pebble Mill Road bus stop (0.1 miles away), the Pebble Mill Road tram stop (0.2 miles away), and the Edgbaston train station (1.1 miles away).Benefits
Pebble Mill Care Home Bupa stands out from other aged care facilities due to their personalized approach to care. The company understands that each resident has unique needs and works to ensure that they are met. The facility is also staffed with experienced and compassionate caregivers who are dedicated to providing the best possible care.Good to Know
Customers should be aware that Pebble Mill Care Home Bupa is a specialized facility that focuses on providing care for the elderly. The company does not offer home help, home insurance, or life insurance services.Reviews
Customers have praised the staff at Pebble Mill Care Home Bupa for their dedication and compassion. Residents have reported feeling well-cared for and comfortable in the facility. Overall, the company has received positive reviews from both residents and their families.Amenities
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wheelchair access -
respite care
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geriatric care
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nursing care
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medical assistance
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dietary assistance
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activity program
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social support
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transport service
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24-hour care
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wheelchair accessibility
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medical supervision
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dementia care
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meal service
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housekeeping
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transportation
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private room
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security system
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visiting specialists
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pharmacy service
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24-hour availability
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background check
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insurance
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cleaning supplies
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personalized services
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certified staff
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emergency services
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experienced staff
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licensed staff
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bonded staff
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background verification
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quality assurance
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24-7 support
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financial planning
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claims assistance
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policy review
FAQ
Can you provide references from current residents/families?
Yes, we can provide references from current residents and their families upon request. We are proud of the care we provide and are happy to share the feedback we receive from those we serve.What is your pricing model for home help services?
Our pricing model for home help services is based on the specific needs of each individual patient. We offer a range of services and customize care plans to fit the unique needs and budget of each patient and their family.How do you ensure the safety and security of your patients?
At Pebble Mill Care Home, the safety and security of our patients is our top priority. We have a number of measures in place to ensure this, including 24-hour staff supervision, secure building access, and regular safety checks of equipment and facilities.Are there any additional fees or hidden costs that patients or their families should be aware of?
We are committed to transparency in our pricing and there are no hidden costs or fees associated with our care. We discuss all costs upfront with patients and their families and provide detailed billing statements.What qualifications and experience do your staff members have?
Our staff members are highly trained and experienced in providing quality care to our patients. We require all staff to have relevant qualifications and ongoing training to ensure they are up-to-date with the latest best practices in care. Additionally, we conduct thorough background checks and ensure all staff members share our commitment to compassionate and respectful care.Reviews
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Jasvinder Singh
Made a genuine mistake by parking here instead of the dental practice. Followed my car sat nav and it brought us here rather than 50-60 yards further down the estate The most unpleasant staff member began harassing us when I said we were here for the dental practice. She was very aggressive and loud insisting I could not park here as it is only for care home visitors. I said I made a genuine mistake, but she continued to a tirade of intimidation I’m actually a Bupa member along with my family. Definitely going to make a formal complaint
23-05-2023
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marie mc bain
Excellent home if you don't like /love your relative. Two occasions with my mom where the home did not spot life threatening symptoms and on both occasions mom was blue lighted in to hospital subsequently dying from the 2nd episode.
27-05-2021
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carla Jayne
My Nan was admitted to this home august last year. Within a couple of months she had caught Covid 19 ! The communication from staff to the families is shocking. Most of the time she was left in her room with nothing but the sound of her own breathing. She hadn’t had a bath or shower since being there ! I wouldn’t send my worst enemy to this home ! My Nan has now sadly passed away.
27-05-2021
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Angel17
Giving this home a one star is at a push and that is only because it is a nice modern home, unfortunately the staff are just the same as the staff in any other home. Just because they are BUPA does not mean they are any better and in my experience, I found BUPA to be far worse. I know this because both my parents have been in nursing homes. My mum , a bed bound resident was only in here for less than 7 months. During this time she contracted covid 19, aspirational pneumonia in December which was only detected by a family member when they noticed how unwell she looked on Christmas Day and questioned it then after being admitted to hospital she returned back into their care some weeks later only to contract it again in March. The home was advised to feed my Mum sitting up due to her high risk of aspiration to which this was ignored and any of our requests and concerns were never met. They never bathed her in all of the time she was resident here. Her room was very impersonal, no photos were placed upon the walls as they promised, just placed too low down on a windowsill that was covered by a thick voile curtain. When I went to visit one time, she was left facing a wall with no music or tv on bearing in mind, she cannot reposition herself. It broke my heart. Her gold ring also disappeared from her finger to which we have since been told that insurance should have been taken out against personal belongings, just so sad that somebody can take advantage of a person who cannot communicate with their illness. Sadly, my Mum passed away. Bupa, not once, contacted us after they were notified of her passing. We were, as a family, very hurt by this. When contact was finally made we were advised that her belongings were in storage for collection we were not even given the opportunity to do this OR told it was going to be done......so insensitive and we cannot even go into the home to collect them because she is no longer a resident. If you want your loved one cared for and like my Mum who was, bedbound, had Parkinsons with Dementia and could not communicate then please do NOT send them here. My Mum suffered in their hands, had a ring taken and was basically forgotten about. I want people to read this review because if I had of read this before placing my Mum into their care, she never would have gone to BUPA. They are just a name, just like my Mum was to them......nothing special.....just like my Mum was nothing special to them....she was just a number! I am so glad I work in the public domain because how they treated my Mum will go way further than my review here!
27-05-2021
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Naomi Kwakye
27-05-2021
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Evolve 27
27-05-2019
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Nicoleta Zamfiriuc
27-05-2018
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Maria Morariu
27-05-2018
