Pauls Cycles
Pauls Cycles is a company based in Dereham, England that specializes in used bicycle shops, bicycle stores, bicycle wholesales, cycle shops, and sports and hobbies. They offer a wide range of products and services for their customers, including various types of bicycles and accessories. With a focus on quality and customer satisfaction, Pauls Cycles is a trusted name in the industry.
Introduction to Pauls Cycles
Pauls Cycles is a bike shop located in Dereham, England. The company was established in 1983 and has been providing quality bicycles and excellent customer service ever since. What sets Pauls Cycles apart from other bike shops is their commitment to their customers. They aim to provide the best possible experience for cyclists of all levels, whether they are looking for a new bike or just some advice on maintenance.Services & products
Pauls Cycles offers a wide range of bicycles, from road bikes to mountain bikes and everything in between. They also sell accessories such as helmets, locks, and lights. In addition to selling new bikes, they also have a selection of used bikes available. They offer bike repairs and maintenance services as well, with experienced mechanics on hand to help with any issues.Location
Pauls Cycles is located on Yaxham Road in Dereham. The area is home to a variety of businesses, including a supermarket, a pub, and a few other shops. There are several public transportation options nearby, including the Dereham Bus Station, which is just a 5-minute walk away. Other options include the Station Road bus stop and the Dereham train station, both of which are about a 10-minute walk from the shop.Benefits
Customers should choose Pauls Cycles because of their dedication to customer service. They take the time to understand each customer's needs and help them find the perfect bike for their lifestyle. They also offer competitive pricing and a wide selection of high-quality products. Their team of experienced mechanics ensures that every bike is in top condition before it leaves the shop.Good to know
Customers should be aware that Pauls Cycles is not just a bike shop, but a community hub for cyclists. They regularly organize group rides and events, and are always happy to provide advice and support to all cyclists.Reviews
Customers rave about the knowledgeable and friendly staff at Pauls Cycles, as well as the high-quality products and services they provide. Many customers have been loyal to the shop for years and recommend it to others without hesitation.FAQ
What types of bicycles do you offer for sale and what are their features?
We offer a wide range of bicycles for sale, including road bikes, mountain bikes, hybrid bikes, and electric bikes. Our bicycles come with various features such as lightweight frames, suspension systems, disc brakes, and advanced gear systems.Do you offer customization options for bicycles?
Yes, we do offer customization options for our bicycles. We can help you build a bike that suits your specific needs and preferences. Our team of experts can assist you in choosing the right components and accessories to create a personalized bike.What is your return policy for defective or damaged bicycles?
If you receive a defective or damaged bicycle, please contact us immediately. We offer a return policy within 30 days of purchase for defective or damaged bicycles. We will either replace or repair the bicycle for you, depending on the situation.Can you provide references from previous customers who have purchased bicycles from you?
Yes, we can provide references from previous customers who have purchased bicycles from us. We take pride in our customer service and are happy to share positive feedback from our satisfied customers.What is the lead time for delivery of bicycles after ordering?
The lead time for delivery of bicycles after ordering depends on various factors such as the availability of the bike, customization options, and shipping location. We strive to deliver our bicycles as quickly as possible and will keep you informed throughout the process.Reviews
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Lee phelan
So I called Paul's Cycles on Thursday to ask them Have you Got Newman thru axle is it possible if I could pay for next day Delivery as I snapped mine on test run I have planned goto to Scotland with the Lads I Total get short notice guy was very Helpful said give me few mins I will check put me on hold few mins later said yes no problem @ all lee it will cost me 10 pounds more be Delivered by TNT next day I was over the moonas I could still go on my Planed trip said you get email by 4.30 ish anyways no email came I phoned shop next day was very busy tried until around 11.30 spoken with someone said not sure he call me back I phoned wife as she stayed at home all day for it aswell no not come anyways 4.30 called me back they said realy sorry he not told the correct department about it so sorry we can ship it out to Scotland have you got the address I said no I'm @ work in middle of sale with customer of course way from my customer I don't have the info with me I said can call you back he said I need know now as getting picked up in 30mins so said just send it to my home address for tomorrow. Anyways still no email so phoned shop up today have you send my parcel one min let me check yes it was sent buy Royal mail 48 it will be with you Monday tuesday so i like go on one. As you would I have now gone from missing day to my hole weekend gone I must say im fuming with them so yeah I have been let down also paid extra for delivery for normal service but again if they didn't promise there only company that had the part in stock I would just drove down to get it I would look at yourself as customer facing and if you cant Deliver the Promise dont take the order as customer that buys stuff we want honest answer very very poor. thanks again for messing my weekend up. Regards If I could leave 0 score, I would dont try contacting me either to delete the review, and you can keep the extra for the shipping what is in way scammed out of me
17-06-2023
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Mike Merton
Poor customer care, misleading finance arrangement and the bike was very poorly setup upon collection. Front derailleur was so poorly set-up it would not shift at all. Had to almost start the group set build from scratch at my regular bike store!
11-06-2023
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Paul Newman
Top class I wouldn't buy from anywhere else . Very happy with service
04-06-2023
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Brian Murray
Paul's cycles were great from the very first phone call enquiry ,speaking to the guys in the shop made my mind up to purchase, bike was delivered very quickly and well protected and what a bike, cube agree pro with sram etap, quality piece of kit
18-04-2023
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Steven Barnett
Used for first time as my well used shops could not get stock and Pauls had one available.. ordered online and could not be more impressed with the service several emails confirming purchase and updating delivery with tracking number, a vid of how to build the bits needed after packaging. Well packed and very speedy service. Would use again without hesitation.. many thanks
18-04-2023
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Helen Exley
Delighted with my Cube Aim bike, team were really helpful when placing my order and again with exchanging the helmet that I’d ordered in the wrong size. Really fast delivery and excellent pricing. Would definitely recommend! Thank you!
18-04-2023
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alan Lott
18-03-2023
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Sue Morley
Had my cube bike serviced with these on Tuesday 14th Feb, absolutely brilliant service, the staff are so happy & helpful Would highly recommend them
18-02-2023
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Jan P
I can’t praise Paul’s Cycles enough. From the moment I went on their website and purchased my bike, through to the delivery and setting up, I had fantastic service. On arrival, it was securely boxed with no damage to the packaging at all. Something I always dread when buying online. Paul’s Cycles built the bike completely with me only having to attached the seat, front wheel and handlebars. I am a complete novice and the instructions given were so easy to understand, I had done it all in less than 30 mins. I now have a great Cube road bike ready to go. I would highly recommend Pauls Cycles and will definitely use them again. A great find for sure.
18-02-2023
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Paul Dobbs
I tried to order a cheap £254 bike from Pauls Cycles through the cyclescheme as my bike had been stolen. The website didn't let me as it was a sale bike. I rang up to ask about this and they said, don't worry just place the order as click and collect and email us the voucher. I received the bike a few days later and an invoice for £450. They didn't bother to tell me that there was a £45 'commission' for buying a sale bike, and that the full voucher I'd requested from my employer would be used, so now I think I've also got a £65 voucher with their shop that I don't need, although I can't clarify that because they don't answer their phone or return my emails. If I could actually reach them then I'm sure they will say it's my fault, that I should have read the T&Cs clearly, but it shows how much they care about their customers. So annoyed I shopped with them, hugely out of pocket now, avoid if I were you.
18-02-2023
