Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman is a non-profit organization based in London, England. They offer services such as income tax help, mental health services, and state departments of social development. Their focus is on the public sector and society, particularly in healthcare and medicine. They work with city government offices, community health centers, local government offices, medical offices, municipal health departments, and associations.
Introduction to Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman is a non-profit organization based in London, England. It was established in 1967 to investigate complaints from the public regarding the UK government and public services, with a focus on healthcare. The company aims to improve public services by holding them accountable for their actions and providing feedback to government bodies. What makes this company unique is its role in ensuring that public services are held to a high standard and that citizens have a voice in the process.Services & Products
The Parliamentary and Health Service Ombudsman offers services to investigate complaints against the UK government, public services, and healthcare providers. They also provide guidance to government bodies to improve public services and prevent future complaints. Customers cannot buy services from the company as it is a public service organization.Location
The Parliamentary and Health Service Ombudsman is located at Millbank Tower, 30 Millbank, London SW1P 4QP, United Kingdom. The area surrounding the office is primarily made up of government offices and medical offices. Customers can expect to experience a busy, professional atmosphere in the area. The closest public transportation options are Westminster Station (0.3 miles), St. James's Park Station (0.4 miles), and Victoria Station (0.9 miles).Benefits
Customers should choose the Parliamentary and Health Service Ombudsman because it provides an important service in holding public services accountable and ensuring that citizens have a voice in the process. The company's focus on healthcare complaints sets it apart from other government watchdog organizations.Good to know
Customers should be aware that the Parliamentary and Health Service Ombudsman is a government-funded organization and does not charge for its services. Complaints must be made within 12 months of the incident occurring.Reviews
Customer reviews of the Parliamentary and Health Service Ombudsman are generally positive, with many praising the organization for its thorough investigations and dedication to improving public services. Some customers have expressed frustration with the length of time it takes to receive a response to a complaint, but overall the organization is highly respected in the UK.Amenities
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FAQ
What types of services can I access through the city government offices?
As the Parliamentary and Health Service Ombudsman, we do not directly provide services through city government offices. However, we investigate complaints about government organizations, including those related to health and social care.What is your mission statement and how do you aim to achieve it?
Our mission is to provide an independent and impartial service to investigate complaints about government organizations and the NHS in England. We aim to achieve this by thoroughly investigating complaints, making fair and transparent decisions, and continuously improving our services.What is the process for filing a complaint or concern with the local government office?
To file a complaint or concern with a local government office, you should first try to resolve the issue directly with the organization. If this is unsuccessful, you can contact us at the Parliamentary and Health Service Ombudsman to make a complaint.What are the eligibility requirements for receiving social development services?
As the Parliamentary and Health Service Ombudsman, we do not determine eligibility requirements for social development services. These requirements may vary depending on the specific service and the location. You should contact your local government office or social development department for more information.What are the specific services offered by your community health centre?
As the Parliamentary and Health Service Ombudsman, we do not operate a community health centre. Our role is to investigate complaints related to health and social care organizations, including community health centres. You should contact your local health centre for information about the specific services they offer.Reviews
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The complaint department is appalling. They dismissed my nephew's complaint. Using the pandemic as excuse as to why they would not take his case. He was treated very badly by a mental health Hospital. The two doctors from "The trust" (very incorrect name for those people) had told lies about him which caused him to be given the wrong medical treatment, all because he asked them to help him instead of just dismissing him and misdiagnosing him. So these "doctors" tried to get my nephew punished unfairly for that. So I encouraged him to make a complaint, thinking they would help get him the support he needs... Big mistake. He was treated even worse. Then the ombudsman email him, getting his hopes up, saying they will help and saw his case as very serious, and then (How Shocking) they dismissed his case! Do not trust any of them . They pretend to care but believe me, they do not. Demonic organisation who shamelessly put your case up online on the phso website, bragging about the ones they would not uphold with ridiculous excuses to why. Its anonymous apparently, but you will know when it's you. Using your data against you, adding insult to injury. Thank you phso for letting psycho doctors get away with abusing vulnerable patients. How do you sleep at night? What lies do you tell yourself? You can all have a laugh now and go to hell where you clearly belong.
27-04-2023
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Dave Williamson
The PHSO form says • Please make sure you have been given a final response to your complaint and you have been directed to us. • We may not be able to help you if your complaint is over 12 months old I would have given them a zero, Utter waste of time and tax payers money, they tell you that you can’t complain to the parliamentary ombudsman until the local NHS team have investigated your complaint, the Hampshire and Isle Of Wight patient team took over two years to investigate, by which time you have gone past the shut off time to complain to the parliamentary ombudsman, they’ve got that nicely sowed up. Despicable tax payer funded department with no interest in looking after the general public. They are there to protect the British public, who assume the NHS are not above the law and should be accountable, I was left in horrendous pain for over 3 years thanks to an NHS clerical error, the PHSO spent months coming up with excuses for the NHS. Just look at the reviews from other patients.
27-03-2023
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Dave Williamson
Utter waste of time, they tell you can’t complain to the parliamentary ombudsman until the local NHS team have investigated your complaint, by which time you have gone past the shut off time to complain to the parliamentary ombudsman, they’ve got that nicely sowed up. Despicable tax payer funded department with no interest in looking after the general public
27-03-2023
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Gazanfer Ali
A disgusting experience. No justice for your children who have suffered at the health of professionals. Unfortunately it's the vulnerable and minorities that are taken advantage and messed around by senior caseworkers. Rob Herens you don't have conscience., wheres ur integrity
27-03-2023
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Santanu Pal
Totally corrupt
27-03-2023
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S D
I got in touch with parliamentary and health ombudsman team as my GP has been providing me with redacted care of data. I have been in touch with case worker Trevor on this case. I have explained that GP hasn't responded to my complaint to manager, neither done as instructed by ICO, neither provided a formal explanation as to what has happened to my and my Childs full medical records and the reason they provide redacted data. I have also mentioned in my complaint to ombudsman about a potential foul play by a GP Dr however Trevor advise was the case hasn't reached a stage to be taken up with health ombudsman as GP practice manager hasn't responded to complaint. I have followed standard complaint procedures why should my complaint not be looked by ombudsman cause GP isn't responding it's ombudsman who should penalise the GP for their non compliance to complaints procedure. Every complaint has a time frame, that hasn't been met by GP. What is the role of parliamentary &health service ombudsman if they cannot penalise the GP for non compliance. From other service users who have commented on the parliamentary health ombudsman it appears the ombudsman service is partial and bias in their decision making as they work in favour of healthcare negligence and not to fight injustice done to patients.
27-03-2023
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SJ boxoffice
After 13 months them not accepthing charges becouse peoples charged do not write no respons- they all come to conclusion I drop charges, and my abuse by cleaning department of NHS its continuing on 7th year - same abuse keep repeting. PHSOmbusman is here to legalise and verify concentration camps.
27-02-2023
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K D
Completely pointless.
27-02-2023
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Chanel Harris
WORST SERVICE EVER. Submitted an online form in November 2022. I received a confirmation email with a copy of the form shortly after. I've emailed and emailed. I called and the phones were closed to training. I called today. Spoke to a rather unhelpful chap - who told me they have no record of me submitting a complaint. Rather unhelpfully asked me 'are you sure you contacted this Service?'. Asked him the next steps. Really unhelpful. Really poor, worse than the service provided by govt departments and the NHS. Really needs to be disbanded for a system like the HMRC with an independent adjudicator. Really appalling. Adds to the upset and experience and exacerbates the original complaint issue. What's the point? Thanks for nothing!
27-02-2023
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Najib
27-01-2023
