Pagazzi Lighting

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Reviews

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  Arunima Jain

  Avoid...avoid... Awful service by an arrogant store manager. I brought a chandelier from the store and had one of the lights faulty (see photo). When I returned to the store he simply refused to refund or replace. He kind of tricked me by initially saying he will exchange and when I moved to look for a new one, he took away the original and repaired it. When I came back selecting a new (costlier but agreed to pay difference) he simply refused to exchange saying original is working now. I wasted a whole day and the electrician cost only to be treated like this. Avoid this shop, i can assure you this is not the first and won't be last (see other reviews).. AVOID (you will get better cheaper in other shops nearby)..

  06-05-2023
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  Mark

  I bought a light fitting from this store in February. My qualified electrician advised it had an intermittent fault and I returned to the sore but they ignored this, claiming it was the dimmer switch. The fitting eventually failed completely and I got a refund after much persistence. The company refused to compensate me for the extra electrician costs and my inconvenience as a direct result of the faulty fitting. Make your own mind up.

  27-04-2023
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  Victoria Stenton

  Visited store in Warrington. Gentleman gave good advice on lights. Returned Good Friday as kind sales lady had kept a light for us. Very helpful staff

  27-04-2023
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  Tom Wallace

  Great selection of lighting with friendly knowledgble staff.

  27-02-2023
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  joan bunton

  Delighted to find a fantastic shop to purchase lamp shades , there was plenty of choice and staff that were on hand ( Clare and Michelle) to help, .I would recommend this shop ,and use it again if needed , thank you

  27-01-2023
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  Мики Вишневский

  Very rude staff, very bad attitude. Prices also too expensive compared to other shops

  27-05-2022
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  Nick Bievoi

  27-05-2022
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  G Prockter

  unbelievable customer service by a very very rude manager. WARRINGTON BRANCH Refused a simple exchange on a light bulb (stopped working) purchased only two weeks ago, For a whopping £10 asking for proof of purchase i.e. receipt. this is to prove i have purchased it from their store. I would agree if the bulb did not have their name on the box and even printed on the bulb, a simple exchange would have took less then 30 seconds, but no the manager decided to dress me down at the till in front of other customer on the rules and telling me i should have asked for a receipt when i purchased. my choice of not adding to landfill and global warming by not collecting paper at every purchase and having put my trust in the guarantee that the bulb would infact last 50,000 hour and not a handful should be enough. Maybe common sense should be company policy and honesty if you don't want to take back bulbs that have failed after two weeks of use then stop selling them. I was a regular customer and have spend hundreds of pounds with this store (never again) and Please Please Train your staff. If i wanted telling off i would have called my mother...

  27-05-2022
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  R J

  The member of staff we spoke to today, long blonde hair, was extremely curt and dismissive in response to a few questions from my husband. Another member of staff, older with short blonde hair followed us around but never once acknowledged in a friendly way leading me to think she was monitoring us rather than waiting to help.

  27-05-2022
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  Susan Brinksman

  We purchased a lamp on 2019. Unfortunately the fitting broke. We took it back yesterday. Although they do not have a repair service. An employer Russell Walton offered to take a look. He called today to say he had repaired it. No charge. Exceptional service.

  27-05-2022