OVO Energy
OVO Energy is a leading green energy supplier based in Bristol, England. They specialize in providing sustainable energy solutions to both residential and commercial customers. Their services include solar photovoltaic power plants, electric utility manufacturing, and energy supply. OVO Energy is committed to promoting a sustainable future and is dedicated to providing reliable and affordable energy to the public sector and society. As a leader in the energy and resources industry, OVO Energy is constantly innovating and improving their services to meet the changing needs of their customers.
Introduction to OVO Energy
OVO Energy is a housing utility company that was founded in 2009 by Stephen Fitzpatrick. The company's purpose is to provide affordable and sustainable energy to their customers. What makes OVO Energy unique is that they are a green energy supplier, meaning they use solar photovoltaic power plants to generate electricity and reduce carbon emissions.Services & Products
OVO Energy offers a variety of services to their customers, including electricity and gas plans for both residential and business customers. They also offer smart home technology to help customers reduce their energy usage and save money. Customers can purchase these products online or over the phone.Location
OVO Energy is located in Temple Quay, a business district in the heart of Bristol, England. The area is home to many other businesses, including financial and legal firms. Customers can expect to experience a bustling and lively atmosphere when visiting the area. The three closest public transportation options are Temple Meads train station (0.5 miles), Bristol Bus Station (0.8 miles), and Bristol Ferry Boats (0.2 miles).Benefits
Customers should choose OVO Energy because of their commitment to sustainability and affordability. Their use of solar photovoltaic power plants and smart home technology allows customers to reduce their energy usage and save money on their bills. Additionally, their customer service is highly rated and they offer a variety of flexible payment options.Good to Know
Customers should be aware that OVO Energy is primarily based in the United Kingdom and may not be available in all areas. Additionally, while they strive to provide affordable energy options, their prices may not always be the lowest in the market.Reviews
Customers have generally had positive experiences with OVO Energy, praising their customer service and commitment to sustainability. Some customers have reported issues with billing and communication, but overall OVO Energy has a strong reputation in the industry.FAQ
What types of energy plans do you offer and what are the rates?
We offer a variety of energy plans, including fixed and variable rate plans, as well as renewable energy plans. Our rates vary based on the plan and location, but we strive to provide competitive pricing for all of our customers.What types of services do you provide for housing utilities?
We provide electricity and gas services for residential customers, as well as smart home technology to help manage energy usage. We also offer solar energy solutions for homeowners interested in generating their own clean energy.What is your outage response time and procedure?
We prioritize customer safety and work to resolve outages as quickly as possible. Our response time varies based on the location and severity of the outage, but we have a dedicated team available 24/7 to address any issues that may arise.Do you offer any discounts or special programs for customers with financial difficulties?
Yes, we offer a range of assistance programs for customers experiencing financial difficulties. These include payment plans, energy assistance funds, and discounted rates for eligible customers.How do your prices compare to traditional energy suppliers?
We strive to provide competitive pricing for all of our customers, and our rates are often comparable or lower than traditional energy suppliers. Additionally, we offer renewable energy options that may not be available with other suppliers.Reviews
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richard doyle
20-05-2023
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Sandra Mizen
I am totally disgusted with this OVO company I was transferred from SSE to OVO I thought SSE was bad with customer service but OVO is even worse, so far I had to email my mp as I was really getting frustrated with them with empty promises of paying my credit back to me that was moved over from SSE to OVO, he promised me and my mp that Mr Moffat promised me and my mp that he would return my credit money back to me but lied to me and my mp by sending another email saying that they couldn't refund my credit back until I gave him a meter readings but I have explained lots of times that I am disabled and can't read the electric meter as it is above my front door and so I can't read it and I can't afford to have it brought down either and I have asked them lots of times to send someone out but they are failing to do this I have contacted my mp again and I am going to take this further I will contact the local news paper people and I will contact the energy ofgem if this issue is not sorted out, so don't join this energy company as they are the worst I have come across as I get this situation sorted I am moving to another company I don't trust OVO anymore as they lie to you and I am very frustrated and annoyed with them big time bad customers service, they lie , and useless company. I will take this further OVO stop making empty promises to people as we are not going to let you get away with it anymore. If anyone who reads this if you get no help from this company then contact ofgem straight away and the newspapers don't let this OVO company get away with lies and bad customers service anymore. . .... Shame on you OVO . and I would give you 0 stars . Well I did give you a gas meter readings yesterday and it's still being dealt with with your complaints team but Mr Moffat should have not promised me or my mp the refund knowing I had to give a meter readings first and your other customers service team made empty promises and I gave them a meter readings for the 24th February 23 this year so don't talk rubbish get your facts right first you idiots
20-05-2023
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Ian Nicholas
20-05-2023
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Sally Ann Brown
Great company, lovely pleasant people all round great company to have as your energy supplier
20-05-2023
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J G
Horrendous. Three times since November the app has charged my card and not credited the meter. Three times Boost have been completely uncontactable. Hours upon hours on hold, phone lines just cut off, email address no longer works, webchat is automated thus useless, ‘emergency advisors’ uncontactable, I could go on.
13-05-2023
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Rob Mason
If I could give them minus stars I would. Micky mouse company whos are rude and bearly know their own product. Bills never make sense and neither do their price increases. Your legal gangsters and I hope you go bankrupt
13-05-2023
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Katie Barcoe
What an absolute joke of a customer service call center. You get told a diffrent excuse everytine you phone that's if they don't hang on up on you first. 5 call later 5 answers later and still not fixed. 17 years with sse no issues 1 week with ovo and nothing but problems. I will be reporting to ofcom.
06-05-2023
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J C
I have unanswered questions on emailing and online chat with ovo about the government scheme being added to the dept. I recently cancelled my direct debit before Aprils end of the month bill was ready. The collection department emailed me the morning after saying £18.88 payment was overdue. I emailed back saying I am sure my monthly energy will be over £18.99 and I am waiting for my bill ,please do not send me collection emails before you issue a bill. I've seen in another review someone has gone to the ombudsman which I will do as you get no where with this company's customer service.
06-05-2023
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Lorna Bressington
06-05-2023
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Abdulsalam BAHNASI
They keep me on hold 1hour 48 minutes and they just say (good afternoon) never sorting problems not recommended at all .
29-04-2023
