Outdoor Building Group

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Reviews

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  Michael Edward

  We hired OBG to build a garden room. The project involved raising the ground by 2m by building a retaining wall and filling it, then building a 5m x 4m garden room with bathroom and connecting the electrics, plumbing and internet to our home. Very happy with the final result, but the process took longer than expected and we had a few issues along the way. The guy who sorted the design side always seemed hung over or at least uninterested. The options available for customising the interior were a little basic for the price point we were discussing, and we had to regularly prompt the guy to give us options, which was annoying. There were several back-and forth emails when he forgot what we'd said, at one point he accidentally deleted a whole document of design changes during a meeting. When he finally submitted planning permission, it was initially rejected because he used the wrong scale - which seems basic to me. When it came to the actual build, there were a few miscommunications and no-shows which led to me wasting several days hanging about, and when the work was happening the contractors were a mixed bag. Most were absolutely amazing. The joiners and the ground team who built the retaining wall/sorted the pipework in particular were clean, friendly, quick, a pleasure to deal with. A few contractors were awful, left rubbish lying around our (and our neighbours') garden, played loud music from the van all day, stood around smoking on the street. But I guess that's always a risk when the building firm uses contractors rather than employees. Once everything was complete there were a few teething problems, but these were responded to quickly and resolved to our satisfaction. After 4 weeks we're still waiting for guarantee paperwork though. Like everywhere in the building trade at the moment, delays seem to be the norm. The building itself is sturdy and well-built, the wooden cladding looks great and it's really well insulated. I'm using it as a garden office, heating with a small electric heater, and it's working really well. Takes no time to warm up, the warmth stays in for ages, and that's with big bifold doors on the front. So, despite a bumpy experience, I'd recommend them for the end product.

  29-11-2022
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  HEATHER GRANT

  DON’T USE THEM for extensions. They mess you about for 10 months, blame planning and building control. Weeks before start they increase the price by thousands and then when you have lost all faith they refuse to refund your deposit of £2500 and become aggressive on the phone.

  29-11-2022
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  Steven Page

  Visited Saturday morning no-one around disappointed. Only two summer house's to look at and three garage's.

  29-10-2022
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  Philip McNee

  Started off with the worst joiners on site. Messy, slow and very disorganised. Had to complain to company. Put 2 new joiners on who where fantastic and fixed problems. Had ethernet cable fitted for tv to annexe. Has not worked since fitted. Once outdoor building group get your money they are not interested in resolving any issues. Charlene who is in charge of groundworks and after service is the most unprofessional person I have ever had to deal with. Very uncooperative, never a swers calls,never calls back. Issues after build still outstanding and we have been promised time and time again they would be addressed. Still has not happened. A company to avoid.

  29-09-2022
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  David Morgan

  OBG have just completed our garden room project. The entire installation was completed within four weeks, from demolishing the garage, laying the groundworks to installing a beautifully designed and fitted garden room. These are not kit builds. Each room is bespoke to your requirements. All of the tradespeople were first class, friendly and fantastic to deal with. Alan and Duncan in particular, the joiners, did a fabulous job effectively building a mini house from scratch. The subcontract team of electricians and plumbers were also excellent. We couldn’t believe how quickly the project was carried out. Charlene and Amy in the office were fantastic at coordinating the project and keeping us advised of progress throughout. We can’t wait to use our new room for a teenage hang-out space. Very happy to recommend.

  29-09-2022
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  louise green

  Please be very cautious before giving this company the £2500 deposit required to proceed with works, this is the speediest thing they will make sure they do. Everything else they do from then on will be at a snail pace. This was in the case of a garden room which would be attached to our home, others may be different. The reason we went with them was because we were promised the earth and how simple and straightforward we were told it would be! I think this job was too hard for them as they needed to apply for a material variation to our planning and building warrant but instead of admitting this was beyond what they could do, they made promises about it being done within a few months etc which they did not follow through. They were clever in the respect of making these promises verbally even after me emailing my concerns they would reply by phone. It has been 10 months since I paid the £2500 and I was no nearer to having the garden room fitted which they have blamed the council for and the council have blamed them. They never return calls and when I emailed them to say I no longer had confidence in them and didn't want to proceed it took them over 2 weeks to respond. They showed no interest in trying to keep my custom nor refund any of the deposit I had paid. I think this is how they make their money to be honest and anything complicated they will put on the back burner hoping the customer will get fed up and cancel which I have had to do.

  29-07-2022
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  Jason Gray

  29-07-2022
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  Bilal Butt

  The extension work was done perfectly and within agreed time. I recommend OBG Building Group to everybody.

  29-06-2022
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  James King

  Must have visit to the showsite!!! Great products you can browse round at your leisure and get a feel of the indoor spaces you can achieve with the garden rooms. Most companies only show a brochure which is not very good. You would not buy a car without driving it.!! Showsite will give you the ultimate feeling what your new garden room will be like inside and out.. After meeting the company owner stuart he put my mind at rest regarding my options and how to get most out of my budget without compromising the quality.. From start to finish these guys definitely are the best in the business.. Thanks again outdoor building group.. Also Joe and Chris the joiners !!!

  29-06-2022
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  Calum Carmichael

  Had a new garden room built for the summer and it’s absolutely perfect , the guys who were working were very polite and well mannered and everything was dealt with to a very professional standard absolutely delighted will definitely be recommending The Outdoor Building Group to family and friends absolutely spot on

  29-06-2022