Orca
Orca is a telecommunications company based in Wrexham, Wales. They specialize in providing telephone answering services to businesses.
Introduction to Orca
Orca is a UK-based company that provides top-notch Telephone Answering Services and Telecommunications solutions to businesses of all sizes. The company was founded in 2006, and since then, it has grown to become a leading player in the industry. What makes Orca unique is its commitment to providing personalized services that are tailored to the specific needs of each client.Services & products
Orca offers a wide range of services, including Telephone Answering Services, Virtual Receptionist Services, and Call Handling Services. The company also provides Telecommunications solutions such as VoIP, SIP Trunks, and Hosted Phone Systems. Customers can choose from a variety of packages that are designed to meet their specific needs.Location
Orca is located in the Rossett Business Village in Wrexham, Wales. The area is home to a variety of businesses, including office spaces, cafes, and shops. Visitors to the area can expect to experience a peaceful and serene environment, with plenty of green spaces and walking trails nearby. The closest public transportation options to Orca are the Rossett bus stop (0.2 miles away), the Gresford bus stop (0.9 miles away), and the Wrexham General train station (3.4 miles away).Benefits
Customers who choose Orca can expect to benefit from a team of highly skilled professionals who are dedicated to providing top-notch services. The company prides itself on its personalized approach, which ensures that each client receives services that are tailored to their specific needs. With Orca, customers can rest assured that their calls will be handled with the utmost care and professionalism.Good to know
Customers should be aware that Orca operates on a 24/7 basis, which means that they can receive support at any time of the day or night. The company also offers a free trial period, which allows customers to try out their services before committing to a long-term contract.Reviews
Customers have praised Orca for their excellent customer service, professionalism, and attention to detail. Many have noted that the company's services have helped them to streamline their operations and improve their overall efficiency. Overall, customers have expressed their satisfaction with Orca's services and their commitment to providing top-notch solutions.Amenities
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live answering -
call transferring
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voicemail services
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call screening
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call recording
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online account management
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customized greeting
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fax services
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call conferencing
FAQ
What type of call answering services do you offer?
We offer telephone answering services for businesses. Our agents answer your calls and take messages on your behalf. We can also forward calls to you or your team members.How many call agents do you have and are they trained specifically for my company needs?
We have a team of trained call agents who are experienced in handling different types of calls. We can assign agents who are trained specifically for your company needs, ensuring that your callers get the best possible service.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to fit your company's specific requirements. We understand that every business is different, and we work closely with you to understand your unique needs and requirements.How quickly can you answer my calls and what are the hours of operation?
We answer calls promptly, ensuring that your callers are not kept waiting. Our call answering services are available 24/7, so we can answer your calls at any time of the day or night.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of your callers' information very seriously. We have strict security measures in place to ensure that all information is kept secure and confidential. Our agents are also trained in data protection and confidentiality, and we comply with all relevant regulations.Reviews
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The Retreat New Forest
Great service. Special shout out to Kathryn E who is always so helpful and switched on with resolving issues and updating my account.
29-04-2023
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Angela Dickinson
What I great experience from the Orca team, highly recommended, always happy to help, thank you for your support 😊
29-04-2023
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roger webb
Excellent service over many years that we have used Orca. We are only cancelling the service due to a change in operating methods, otherwise we would be very glad to stay with them.
29-04-2023
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Edward Jonas
We have used Orca for over 5 years and have nothing but positive praise for them. Messages are handled intelligently, adding to the service levels with which we can provide to our customers. Back office account handling is straightforward and we have never had a billing dispute. Thank you Orca.
29-04-2023
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Kathryn Pearson
I have been working for Orca over 2 years now. I love working here, I am apart of a great team, and although I work part time nothing is to much trouble for my other team members to pick up any work tasks in my absence. The flexibility of working from home and in the office really does go along way!
29-03-2023
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Malcolm Grant
29-03-2023
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Jen White
We have started using Orca to handle our business overflow calls. Onboarding was quick and simple, and they instantly understood what we needed. They act as an extension of our company and so far we have been delighted with the quality of their calls. Our PA, Kathryn, has made the set up seemless, and its great to have one point of contact that we can update with any changes we need making to the scripts etc
29-03-2023
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Michael Landlord Action
We have worked with Orca as a virtual receptionist for several years and have always found them to be accommodating, helpful and good value. We receive hundreds of calls per week and Orca captures the overflow, avoiding any calls being missed.
28-02-2023
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Amy Evans
I have worked for Orca for over a year now and they are a great company to work for. The staff are really friendly and team leaders are great! They are very family friendly and provide a great service always working to provide me with working hours that suit me and my family life. Great environment to work in. Would definitely recommend!
28-02-2023
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Sophie Evans
I have worked at Orca for over a year. I really enjoy working for the company. They provided full training which continues throughout your employment and they are always on hand if you are stuck and need anything. The team leaders are very helpful and always try to make everything fair across the team. They make work/life balance a breeze. I enjoy the freedom to work from home especially because I have a young family and Orca has enabled me to do that. It also means I do not have to account for travel time before and after shifts.
28-02-2023
