Open Fibre Networks
Open Fibre Networks is a telecommunications company based in Cardiff, Wales. They specialize in providing internet services to their customers as one of the leading Internet Service Providers in the United Kingdom.
Introduction to Open Fibre Networks
Open Fibre Networks is a telecommunications company based in Cardiff, Wales. Established in 2016, the company was founded with a mission to offer high-quality internet services to residents and businesses in the area. The company prides itself on its commitment to providing reliable, fast, and affordable internet service to its customers. Open Fibre Networks is unique in that it is a local company that understands the needs of the community and is dedicated to meeting those needs.Services & Products
Open Fibre Networks offers a variety of internet services to its customers. These services include high-speed internet, wireless internet, and fiber optic internet. Customers can also purchase a range of products, such as modems and routers, to enhance their internet experience. The company's internet plans are tailored to meet the needs of individuals, families, and businesses, and they offer competitive pricing and flexible contract options.Location
Open Fibre Networks is located in the heart of Cardiff, just a short distance from the city center. The area is home to a diverse range of businesses, including restaurants, cafes, and shops. Customers can also expect to find a variety of public transportation options nearby, including the Cardiff Central train station, which is just a 15-minute walk away. Other nearby options include the Cardiff Bus Station and the Cardiff Queen Street train station.Benefits
Customers who choose Open Fibre Networks can expect to receive high-quality internet service at an affordable price. The company is dedicated to providing reliable and fast internet to its customers, and they offer a range of plans to meet the needs of different customers. Additionally, the company's local presence means that they are able to provide personalized customer service and support.Good to Know
Customers should be aware that Open Fibre Networks is a relatively new company, having been established in 2016. However, the company's founders have extensive experience in the telecommunications industry, and they are committed to providing high-quality internet service to their customers.Reviews
Open Fibre Networks has received positive reviews from customers who appreciate the company's fast and reliable internet service. Customers have also praised the company's personalized customer service and support. Overall, customers are impressed with the company's commitment to providing high-quality internet service at an affordable price.Amenities
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fiber optic -
network security
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technical support
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data backup
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online storage
FAQ
What internet speed packages do you offer?
We offer a variety of internet speed packages to meet the needs of our customers. Our packages range from standard broadband to ultrafast fibre broadband. You can choose the package that best suits your needs and budget.Is there a data cap limit on your packages?
No, we do not impose any data cap limits on our packages. You can use as much data as you need without any additional charges or penalties.What is your customer service availability and response time?
Our customer service team is available 24/7 to assist you with any questions or concerns you may have. We strive to provide a prompt response time to ensure that our customers are satisfied with our service.Are there any additional fees or charges not included in the advertised prices?
No, our advertised prices include all fees and charges associated with our packages. There are no hidden fees or charges that you need to worry about.Do you offer any special deals or promotions for new customers?
Yes, we offer special deals and promotions for new customers. These deals may include discounted rates or free installation. Be sure to check our website or contact our customer service team for more information on our current promotions.Reviews
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sunny lee
This provider has limited choices and they are all overpriced
29-03-2023
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Vix Kemendi
Moved to a new estate had to cancel BT as this area is only covered by OFNL I’ve set up an account and received my router with go internet, now me and the go internet providers have been chasing up OFNL for an engineer to come and fit my line it’s been 3 weeks everyday of nagging and still no response to for an appointment it’s getting a joke, keep being told sorry no response from the engineers and nothing we can do by OFNL, this is very poor customer service I understand they would be busy with many new estates going up but the response and time waiting to get an appointment date is horrendous, with many other bad reviews they need to sort it out or just let BT take over
29-01-2023
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Alex Bryant
Really bad service, can only pick from a very limited choice of suppliers, Which are more expensive then providers NOT on the Open Fibre Network. After contacting them i was told i had 17 different networks to choose from, compared to the 90 different suppliers if not on OFNL network. They also told me when i bought my house that i would be able to change to a more competitive network after a year. 5 years later and still don’t have anything that compares financially to vodafone, Jurassic fibre, bt,or any of the other big suppliers. I planned on staying in my house for the foreseeable. But if i would of know in 2022 this would be the case i would of bought a house somewhere else. Beware the OFNL on a new house building site.
29-10-2022
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Nicholas Cramer
Just moved onto a new estate - Coopers Grange, Bishops Stortford and OFNL run a service here that's not fit for purpose. Internet drops out virtually every night, the estate has just had no TV or satellite for 24hrs. Recorded messages say they are trying to fix it, staff on the phone are not aware of a problem. They have no competion, they have the estate by the short and curlies. If you work from home and internet is really important, don't move here! I'm going to put this outfit forward as a suggestion for new staff uniforms............
29-10-2022
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Roy Williamson
With direct save RUBBISH
29-08-2022
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K Beech
While we had a problem that meant we couldn’t have internet for 10 days in our new home, having reported the issue we booked an appointment that the team then were able to proactively move forward. We were given good updates leading up to and on the day of the appointment. The team on the phone were very helpful. The engineer, Mark, turned up as expected, fixed the issue and was friendly and professional throughout. To resolve a frustrating problem, we had a good experience to get the issue fixed. Hopefully lessons learnt are taken away as our issue seems to happen a lot in new homes.
29-08-2022
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Benjamin Kitoko
Worst service ever!!! These guys just take their customers for granted. Since they control the infrastructure, they just take their customers for granted; knowing that we can't move our clientele elsewhere. I have had no connection for a fortnight now. They promised to send an engineer with a 14 days wait. As that date approaches, you just get an email notifying you that the date has been pushed back. And there is basically nothing you can do about it as they manage the actual infrastructure delivering connection to your house. A nonchalant customer service with a so called fibre network that manages to drop connection almost every evening. I upgraded to fibre just to get worse service than before. An absolute joke!
29-08-2022
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Shaun Phoenix
29-08-2022
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Geoff Norman
I'd give them zero stars if I could. Our house was sold to us as being on the open reach network. Turns out this was a lie and were on OFNL. A second rate provider, to whom we must pay twice what we'd have to pay BT for the same speed. They've been assuring me 1gbps is coming, but God only knows how much these clowns will charge for it . Currently their fttp tops out at 360mbps. My 5g is faster and 1/3 the price.
29-07-2022
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Tom Lloyd
29-05-2022
