Onwards Answering
Onwards Answering is a telecommunications company based in Glasgow, Scotland. They specialize in providing top-notch telephone answering services for businesses of all sizes. With a team of highly trained professionals, Onwards Answering ensures that their clients never miss a call and that their customers receive the best possible service. Their dedication to excellence has made them a trusted partner for businesses across the United Kingdom.
Introduction to Onwards Answering
Onwards Answering is a telecommunications company based in Glasgow, Scotland. Established in 2012, the company provides professional telephone answering services to businesses of all sizes. What sets Onwards Answering apart from other answering services is their commitment to providing personalized and efficient services that cater to the unique needs of their clients.Services & Products
Onwards Answering offers a range of telephone answering services including call forwarding, message taking, and appointment scheduling. They also provide virtual office services such as mail forwarding and live receptionist services. Their services are customizable, so clients can choose the options that best suit their business needs.Location
Onwards Answering is located on Woodlands Road in Glasgow. The area is bustling with businesses and restaurants, making it a convenient location for professionals. The closest public transportation options include the Kelvinbridge subway station (0.3 miles), the Charing Cross train station (0.7 miles), and the St. George's Cross subway station (0.8 miles).Benefits
Clients who choose Onwards Answering can expect high-quality, personalized services that are tailored to their unique business needs. The company's team of professional receptionists are available 24/7 to handle calls and ensure that clients never miss important messages or appointments. Onwards Answering also offers competitive pricing and flexible packages to fit any budget.Good to Know
Clients should be aware that Onwards Answering is committed to protecting the privacy and security of their clients' information. The company uses state-of-the-art technology and strict protocols to ensure that all data is kept safe and confidential.Reviews
Customers rave about the exceptional service and professionalism of Onwards Answering's team. Many note that the company has helped them save time and improve their business operations. Overall, clients highly recommend Onwards Answering for their telephone answering and virtual office needs.Amenities
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24-7 availability -
live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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multi-language support
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online account management
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on-call support
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer a variety of call answering services, including live call answering, message taking, appointment scheduling, and call forwarding.How many call agents do you have and are they trained specifically for my company needs?
We have a team of experienced call agents who are trained to handle a wide range of industries. We can also provide specialized training to our agents to meet your company's specific needs.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to fit your company's unique requirements. We work closely with our clients to ensure that we provide the exact services they need.How quickly can you answer my calls and what are the hours of operation?
We answer calls 24/7, 365 days a year. Our call answering time is less than 3 rings and our agents are always ready to handle your calls.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of your callers' information very seriously. We use state-of-the-art technology and best practices to ensure that all information is kept secure and confidential. We also have strict protocols in place to protect against unauthorized access.Reviews
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Stewart Burt
Cant speak more highly of Onwards Answering. Massive help and boost for my business and only going from strength to strength with the assistance of O.A. Thank you!
28-02-2023
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Neil McFarlane
I cannot recommend Onwards Answering enough! Claire and her team are simply amazing. They are always on the ball, and I never have to worry about missing a call or potential business opportunity. They take the time to understand my business and provide personalized service that is truly exceptional. Their professionalism and attention to detail are second to none, and I would not hesitate to recommend them to anyone in need of a top-quality telephone answering service.
28-02-2023
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Roy Lewis
All works for us when out and about.
28-02-2023
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Bill Gordon
I have been using Onwards Answering for several months now, and I am extremely happy with their service. Claire and her team are always friendly and professional, and they handle my calls with the utmost care and attention. They always provide detailed messages and ensure that my clients' needs are met promptly. I appreciate their flexibility and responsiveness, and they have definitely made a positive impact on my business.
28-02-2023
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Linzi McQuade
Onwards deliver a professional, tailored and streamlined package to clients. They are very easy to work with and are knowledgeable about the challenges businesses face in the current climate. I would 100% recommend engaging their services for your business.
28-02-2023
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Kathleen Spencer
28-02-2023
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Kirsten Bruce
Claire & the team at onwards always provide the best service for our callers! They are always so professional and I wouldn’t hesitate recommending them to any company!
28-02-2023
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Robbie Rooney
If you are considering outsourcing your telephone answer service, don't bother looking at anyone other than these guys! If you are looking for a company to rely upon as your first point of contact for all new and existing customers, then you cannot make a better choice than Onwards Answering. Having run private Orthotic, Podiatry and Physiotherapy clinics for the last 16 years across Scotland. I have used a number of different call answering services. Whilst most (but not all!) have answered our calls, they still seemed a little impersonal and deliver a basic call answering service. Onwards Answering are genuinely different to the impersonal call answering services I have experienced up until finding them. Having previously been left frustrated with other services, who answer the phone and don't truly deal with a customer query. These guys offer something genuinely different that adds significant value to our business. I wouldn't regard the service as a simple call answer service, but instead a professional, friendly reception team that functions as a seamless aspect of our own business. The team took the time to understand our business from the start and have absolutely added to the customer experience. Thanks Billy, Claire and the team Keep up the fantastic work!
28-02-2023
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Lindsay Cook
Claire and the team are 100% Customer Focused and provide a fantastic service. Lindsay
28-02-2023
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Gary H Sutherland FInstPa MIoD FInstLM
At the outset, Onwards Answering took time to understand our specific needs and worked closely with us to put in place a bespoke service that consistently and effectively delivers. The service Onwards Answering provides is excellent; they handle all calls we aren't able to answer directly, book client appointments for us where possible, and provide us with real-time notifications of all calls answered and all appointments booked to ensure we don't miss out on any opportunities. Onwards Answering form an integral part of the ELS team and I can't recommend them highly enough to any business looking for a professional, efficient and competitively priced call handling and diary management service.
28-02-2023
