Onward Travel Solutions
Onward Travel Solutions is a transportation company based in Manchester, England. They specialize in providing minibus taxi services for their customers. Additionally, they offer transportation and shipping services to meet the needs of their clients. Onward Travel Solutions is committed to providing reliable and efficient transportation solutions to their customers.
Introduction to Onward Travel Solutions
Onward Travel Solutions is a transportation company located in Manchester, England. Founded in 2008, the company has been providing high-quality minibus and taxi services to its customers for over a decade. What sets Onward Travel Solutions apart is their commitment to providing exceptional customer service and their dedication to ensuring that their customers arrive at their destination safely and on time.Services & products
Onward Travel Solutions offers a range of transportation services, including airport transfers, corporate travel, and event transportation. Customers can choose from a variety of vehicles, including minivans, minibuses, and luxury cars, to suit their needs. Additionally, the company provides courier services for those who need to transport packages or documents.Location
Located in the heart of Manchester, Onward Travel Solutions is surrounded by a diverse array of businesses and attractions. The area is known for its vibrant nightlife, world-class museums, and shopping districts. Customers can easily access the company via public transportation, with the nearest tram stop, Piccadilly Gardens, just a two-minute walk away. The Manchester Piccadilly train station is also just a short distance from the company.Benefits
Customers should choose Onward Travel Solutions for their transportation needs because of the company's commitment to providing exceptional service. The drivers are knowledgeable, friendly, and always willing to go the extra mile to ensure that customers have a pleasant experience. Additionally, the vehicles are well-maintained and equipped with the latest technology, ensuring that customers arrive at their destination safely and in comfort.Good to know
Customers should be aware that Onward Travel Solutions requires advance booking for their services. This ensures that the company can provide the best possible service to each customer, and that they have the necessary resources available to meet all customer needs.Reviews
Customers rave about Onward Travel Solutions' exceptional service and professionalism. Many customers appreciate the company's punctuality and attention to detail, and praise the drivers for their friendly and helpful demeanor. Overall, customers highly recommend Onward Travel Solutions for all transportation needs in Manchester.Amenities
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air conditioning -
wi-fi
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reclining seats
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usb charging ports
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tv screens
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reading lights
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wheelchair accessible
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on-time guarantee
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professional drivers
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cleanliness
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reliability
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safety
FAQ
What are your rates for minibus taxi services and are they negotiable?
Our rates for minibus taxi services vary depending on the distance and duration of the journey. We offer competitive prices, and they are negotiable based on the specific needs of our customers.What is the condition and safety ratings of your minibuses?
We take great pride in maintaining our minibuses to the highest standard. Our minibuses are regularly serviced and well-maintained to ensure they are in excellent condition. We also have a comprehensive safety protocol in place to ensure the safety of our customers.What is your policy on cancellations and refunds?
We understand that plans can change, and we are happy to accommodate cancellations. However, we do require 24 hours' notice for cancellations to avoid any charges. If a refund is necessary, we will process it promptly according to our refund policy.Do you offer special rates or packages for frequent customers or long-term bookings?
Yes, we do offer special rates and packages for frequent customers and long-term bookings. We value our customers and are happy to provide discounted rates for those who use our services on a regular basis or for extended periods.Are your drivers licensed and experienced in providing minibus taxi services?
Yes, our drivers are licensed and experienced in providing minibus taxi services. They undergo regular training to maintain their skills and knowledge of the latest safety regulations and techniques. We take pride in our drivers' professionalism and commitment to providing the highest quality service to our customers.Reviews
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Gabi Altamirano
If I could give less than 1 star I would! Drivers consistently late. Shocking customer service! Drivers have run out of petrol while on the motorway to the airport having to arrange uber to collect to make the flight on time & then still having to fight for a refund. Would not recommend using this company AT ALL!! Have given them the benefit with 2 different clients and still terrible service provided
23-05-2023
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Michelle A
Late arrival and rude, not to mention not a good driver! Won’t use this co again
20-05-2023
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Sarah Stagg
Booked for a pick up service early hours of the morning last minute due to a very delayed flight. I booked meet and greet inside the airport terminal great service 👌
13-05-2023
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Anesh Panchal
Avoid ! Rude driver he started driving off when I still had one leg out of the car. Seatbelts were not accessible in the car. Very uncomfortable experience especially as I had my young daughter and wife with me. Never use this service get an Uber. Company refused to give me a refund as he got me to my destination. I will taking this up with my credit card company. They cannot provide a service like this.
13-05-2023
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Polly Norris
I was really concerned seeing the reviews here after I had already booked my car service for Scotland. I quickly learned it seems only the sour grapes want to post reviews as my experience was just the opposite of these bad reviews. Onward was a lifesaver for me when my flight from Heathrow got royally messed up by British Airways. I was forced to fly in to Inverness instead of Aberdeen as planned and it would be after midnight when I arrived. Lucky for me they had a guy in the area willing to make the unplanned two hour drive at midnight down to Ballater to get us safely to our accommodations. Excellent service, professional drivers, on time, not a single complaint from me! Thank you Onward!
06-05-2023
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Joni Kyhyräinen
Cannot recommendate this taxi company! I pre booked a taxi to airport, and driver was 35min late. And the driver sent message me after the pick up time was already gone, not in advance. Bad service, not gonna use again!
27-04-2023
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Sam Cle
If I could give zero stars then I would. Cancelled my airport taxi on the morning of my flight with hours to spare. Had to book with a local taxi firm at exorbitant cost.
27-04-2023
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Harriet James
I used onward travel solutions for my best friends hen do. Our flight time changed and it was so easy to change the time and it was so stress free which I really appreciated. The drivers we had were super friendly and they were great with timing and keeping in touch. It’s well priced and I would definitely recommend and use them again in the future. Thank you for making our journeys stress free.
27-04-2023
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Mike Saar
'Charge you extra after journey has started (online booking)' I use this company regularly, and normally their service is OK to good. I had a recent problem with a driver who arrived way to late and I had to drive myself, but that was the exception to the rule. I booked this week for my partner (foreign lady) to go from my home to Luton Airport. I have made this journey more than 20 times with this company. She was collected on time and the driver / car were fine. What took us by surprise was that no more than 10 mins into the journey the driver is asking her where she would like to be dropped off? I booked to be dropped off at 'Luton Airport' and the last 20 times this was the official drop off area. Now the driver was saying would you prefer the free area or the drop off area. If you want the drop off area please pay an additional £5. Now if you know Luton airport, the 'free drop off' is the mid term car park some 700m from the airport. You have to cross the main road into the airport, take a narrow path under the bridge area, and then make your way across the bus / taxi area. This is all uncovered, and is not easy to navigate with heavy bags as the inclines are steep. The official drop off area is flat, 150m to the airport and covered all the way. My partner, not knowing the airport only knows the official drop off area. It was raining hard, and she had a heavy bag. I spoke with the driver, he demanded £5. I rang OTS, they told me this was their normal policy. Strange that 20+ previous times this never happened. I asked to speak with a manager - they refused. They are in breach of Distance Selling laws (order on the internet, the rules are clear). Their conditions state all Tolls are included. I wrote to them with evidence of their terms and conditions, that they don't offer the 'option' to choose drop off area, and that there is no statement of where they would drop you. They claimed that drop off = parking and not included. Luton Airport website states categorically that if you leave a car unattended in the drop off area it will be removed and impounded (i.e. it is not parking). I will be writing to Trading Standards, to charge additional fares once passengers are onboard on a pre-paid internet journey is not legal or ethical. Welcome to the new world of OTS. No interest in being reasonable. If the price was advertised I'd have been OK with it. They have changed their policy, are duping customers and leave you with pretty well little choice but to pay more once you are captive in their cars.
27-04-2023
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Mauri M
(Translated by Google) Perfect!! Smooth journey with nice and attentive driver. Saving 20% compared to others (Original) Perfetto!! Viaggio tranquillo con driver simpatico e attento. Risparmio del 20% rispetto ad altri
27-04-2023
