Onedirect
Onedirect is a leading supplier of video conferencing and telecommunications equipment in the United Kingdom. The company specializes in IT and e-commerce solutions, providing high-quality products and services to businesses of all sizes. With a focus on customer satisfaction, Onedirect is committed to delivering innovative and reliable telecommunications solutions to meet the evolving needs of its clients. As a trusted partner in the industry, Onedirect is dedicated to providing exceptional service and support to help businesses succeed.
Introduction to Onedirect
Onedirect is a company that specializes in providing telecommunications equipment and IT solutions to businesses. Founded in 1999 in France, the company has expanded to serve customers across Europe, including the United Kingdom. What sets Onedirect apart from other companies in the same industry is their commitment to providing high-quality products at affordable prices.Services & Products
Onedirect offers a wide range of products and services, including video conferencing equipment, telephones, headsets, and other telecommunications equipment. They also provide IT solutions, such as cloud computing and network security services, to help businesses stay connected and secure.Location
Onedirect's headquarters are located in Wilberforce House, Station Rd, London NW4 4QE, United Kingdom. The area is bustling with activity and is home to a variety of businesses, including retail stores, restaurants, and offices. Public transportation options are easily accessible, with the Hendon Central Underground Station, Colindale Underground Station, and Hendon Railway Station all within a short distance.Benefits
Customers should choose Onedirect because of their commitment to providing high-quality products and services at affordable prices. The company's knowledgeable and friendly staff are always available to answer questions and help customers find the right solutions for their needs. Additionally, Onedirect offers free shipping on orders over a certain amount, making it easy and convenient to order from them.Good to Know
Customers should be aware that Onedirect is primarily an online retailer, so they will not be able to visit a physical store. However, the company's website is easy to navigate and provides all the information customers need to make informed purchasing decisions.Reviews
Customers have praised Onedirect for their fast shipping, excellent customer service, and high-quality products. Many have also noted that the company's prices are very competitive compared to other telecommunications equipment suppliers. Overall, customers seem to be very satisfied with their experiences with Onedirect.FAQ
Are your products compatible with different software and operating systems?
Yes, our products are compatible with different software and operating systems. We offer a wide range of telecommunications equipment that can work with various software and operating systems. We also provide specifications for each product on our website to ensure compatibility.What is your customer support policy?
Our customer support policy is to provide excellent service to our clients. We have a dedicated team of customer service representatives who are available to assist with any questions or concerns. We offer various channels of communication, including phone, email, and live chat, to ensure that our clients can reach us easily.Can you provide references from satisfied customers?
Yes, we can provide references from satisfied customers. We have many happy clients who have given us positive feedback on our products and services. We are proud of our reputation for providing high-quality telecommunications equipment and excellent customer support.Do you offer training for the use of your telecommunications equipment?
Yes, we offer training for the use of our telecommunications equipment. We believe that it is essential to ensure that our clients can use our products effectively. Our training programs cover everything from basic operation to advanced features, and we can customize them to meet our clients' specific needs.What kind of technical support do you provide in case of equipment malfunction or issues?
In case of equipment malfunction or issues, we provide technical support to our clients. Our technical support team is highly trained and experienced in diagnosing and resolving equipment issues. We offer various channels of communication for technical support, including phone, email, and live chat, to ensure that our clients can get the help they need quickly.Reviews
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James Thompson
Awful experience. Sent me the wrong order. Now I don't have the required equipment for a meeting. Completely let me down. How do companies like this stay in business?
27-01-2023
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Danny Batts
Wow - just spoke to Sean at OneDirect and the service was incredible! Sean's knowledge is spot on and he spent lots of time on the phone putting things in layman's terms for us. 5 Stars :)
27-10-2022
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Déborah Djebali
(Translated by Google) The application has only experienced malfunctions. You have to call the after-sales service several times so that in the end it is not completely resolved and I end up giving up and putting up with these malfunctions. In addition I took a paying option which was never carried out. Very disapointed. I do not recommend at all. Very poor quality for the price paid. (Original) L'application n'a connu que des dysfonctionnements. Il faut appeler plusieurs fois le SAV pour au final que ce ne soit pas complètement réglé et que je finisse par abandonner et m'accommoder de ces dysfonctionnements. Par ailleurs j'ai pris une option payante qui n'a jamais été réalisée. Très déçue. Je ne recommande pas du tout. Très mauvaise qualité pour le prix payé.
27-05-2022
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Bruno ROLLIN
(Translated by Google) Very discreet or even non-existent after-sales service, and it's a shame when his business is partly based on telephony. Although my requests are systematically recorded, I am waiting for a callback... On the other hand, no delay for receipts. (Original) SAV très discret voir inexistant, et c'est bien dommage quand son entreprise repose en partie sur la téléphonie. Bien que mes demandes soient systématiquement enregistrées j'attend un rappel... En revanche aucun retard pour les encaissements.
27-05-2022
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Rudy Parker
Worst insurer ever. Can never get hold of them. They were supposed to auto-renew my insurance and just forgot. They also neglected to tell me they'd cancelled my insurance. Never using them again.
27-05-2022
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Emily Pollock
Terrible customer service.
27-05-2021
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Jane Horwood
Hopeless. Sat on live chat for 20 minutes and no one answered. Went off elsewhere to purchase.
27-05-2021
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Haven - Equipt
Really good customer service team, item listed wasn’t in stock they got back to me first thing in the morning to let me know, I changed my item for a similar one and I got it at the same time as my original order. They need to update their website quicker when items are not in stock and need an option with vat included for private customers. Angie the person I got through to was excellent. Best customer service I’ve seen in a long time. Certainly room to improve their service, however can’t fault them on this order.
27-05-2021
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John Kelly
Be really careful if you are thinking about placing an order with this company. They claim to have items in stock whereas in fact they do not. I placed an order for an item which the website said was in stock that I never received. I have not yet received my refund.
27-05-2021
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David Ferguson
Just ordered a usb cable for a DW PRO, advertised price £8.99, charged me £3.95 for a protection warranty,£4.99 delivery plus VAT £3.59 cost me £21.52! Never again
27-05-2021
