Omega PLC

FAQ

Reviews

• 

  Karin Ravenall

  I only wish I’d looked at some reviews before getting my Omega kitchen as the quality and service that I have experienced from Omega is incredibly disappointing and this is why I have rated them only 1 star. I’m also surprised that Google have allowed a Retailer selling Omega PLC kitchens to boost the company rating by giving Omega a 5 star review. I am a genuine customer who is happy with the service I have received from the retailer I purchased from, but pretty shocked with the terrible lack of quality and support by Omega. So that everyone can see exactly the level of quality and service that I have experienced, I’ve included photos and a bit more explanation. Paintwork - As many others have said, the units came with some white scratches and they also scratch very easily, to try and work around this/ work with Omega, we asked for paint to help us to cover this, and we were sent paint pens but really, it’s not great when you are spending so much. I know that the retailer selling Omega says that this is something that Omega can’t avoid and that it happens with all units but this has absolutely not happened with our units by Symphony which we have put in our boot room and utility. Our Symphony units are exposed to rougher treatment due to their location, the Symphony units were significantly cheaper than the Omega units and they have not scratched at all, so I’m not sure why they’re so much better than Omega? Missing items - one of our units came with a glass shelf missing. It should have had 3 but only came with 2. This wasn’t an issue, everyone makes mistakes, I just contacted them to request the missing glass shelf but the Omega rep tried to convince us that this was correct and it only came with 2 shelves. If we wanted another we would need to pay extra. I re-asked and was told this was just the way it was. To actually get the 3 shelves, I had to take photos of the inside of the unit (with 3 sets of drilled holes) and go onto the website to find photos of the unit to ‘prove’ that this was not right. Once I’d done this, we were then given the missing shelf but this was not until a lot of work on our part. It wasn’t great. 20 year guarantee not honoured - after having our kitchen fitted in November 21, by June 22 just 7 months later, one of the units had cracked and bubbled. I was comforted that this would be covered by the 20 year guarantee. This unit is not in an area that is near to moisture, in fact it’s very close to an electrical socket and as we have a granite surface, I only wipe the surface and don’t let this area sit in water. I also have a panel on the wall that is adjacent to this unit and this panel is still perfect (and it wouldn’t be if I was letting this area sit in water). Omega however have refused to honour this guarantee, they have said that this unit must have been sat in water and therefore the guarantee is void! I know 100% this is not the case but, they just said that their units are tested (and are perfect) so this is our fault and they wont replace it. Not fit for purpose - as part of our kitchen we had a beautiful pantry cupboard installed. Its big, so there are 10 hinges installed (5 on each door) but just 16 months after installation, one of the hinges snapped inside and the door completely dropped, the hinges were just not fit for purpose and we have had to replace them with hinges from a different kitchen manufacturer. Poor customer service / complete lack of accountability or responsibility- I completely understand that mistakes will be made and that there will sometimes be quality issues but the arrogant and dismissive way that Omega have dealt with us is the reason that I would never buy an Omega plc kitchen again. The reasoning I have given, along with the photo evidence, will hopefully convince others to not make the same mistake. The guarantees and quality assurances from Omega are, in my experience, absolutely not worth the paper it’s written on. My advice (from someone who bought the kitchen and not someone who is selling it) is to choose another brand.

  08-05-2023
• 

  Max Clarke

  Services: Painting, Delivery Positive: Professionalism, Punctuality, Quality

  29-04-2023
• 

  Sophie Attwood

  29-04-2023
• 

  TheGeekyyGamer

  Services: Painting, Delivery Positive: Quality

  29-04-2023
• 

  Phil Parr

  We had a Omega Sheraton kitchen included as part of a new build property. Unfortunately the quality of the product does not live up to expectations and does not seem fit for purpose outside of pictures in a catalogue. The home builder is not interested in helping, Omega are not interested in helping as they only deal with retailers/supplies. The damage in the picture has been stated as impact damage despite no visible dents etc Both the home builder and Omega are stating this is caused by the homeowner and is considered wear and tear. For reference these doors are 1.5 years old. The warranty of these products also is confusing - if purchased from a retailer the claims are 20-15 years depending on product but from it being installed it is 2 years on new build. I believe the issue is a defective paint process resulting in the poor performance of the product. Interesting enough my opinion of a paint defect is also shared by several of Omega's own retailers. From this experience I would not buy or recommend any of their products. Service: Cabinet construction & installation

  29-03-2023
• 

  Judy Rudling

  Critical: Quality

  29-03-2023
• 

  Gareths Geckos

  A fantastic visit for a kitchen geek.

  28-02-2023
• 

  Patricia Martin

  Bought the kitchen in good faith and paid a premium for the pleasure. It would seem that this company has altered its paint for the doors from an acid based paint to a water based paint. They are therefore unable to adhere to their warranty as the water based paints do not match the original. They also are blamining hubby and me for condensation causing our painted doors to crack by claiming we open dishwasher door before the end of cycle. But we have this issue 3 meters away from dishwasher. We have been really patient over the last three years but they are unable to honour their warranty in either colour match, longevity or quality. So sad. Really don’t need this extra stress. Waiting on advice as to wether we have enough evidence to take them directly to court or do we need more. I will update in due course but good luck to you all Service: Custom furniture

  29-11-2022
• 

  Craig Denman

  29-11-2022
• 

  Pauline Renicor

  29-10-2022