Ombudsman Services
Ombudsman Services is a company based in Warrington, England. They specialize in providing fair trade solutions for a variety of industries, including hot water system suppliers, housing utility companies, jewelry repair services, phone repair services, and telecommunications. They also work with associations, building and construction, public sector and society, and shops and shopping. Ombudsman Services is committed to providing high-quality services and solutions to their clients.
Introduction to Ombudsman Services
Ombudsman Services is a UK-based organization that was founded in 2002. It was established to provide an independent and impartial resolution for disputes between consumers and businesses. The company is unique because it covers a wide range of sectors, including telecommunications, housing, and energy. Ombudsman Services is also one of the few Fair Trade Organizations in the UK.Services & Products
Ombudsman Services offers various services, including dispute resolution, advice and guidance, and training. Customers can access their services through their website or by contacting their customer service team. They also provide support to businesses to help them improve their customer service and complaint handling processes.Location
Ombudsman Services is located in Daresbury Park, Warrington, England. The area is known for its business parks and technology centers, with many companies in the building and construction, telecommunications, and public sector industries. The closest public transportation options are the Warrington Bank Quay railway station, which is 4 miles away, the Runcorn railway station, which is 3 miles away, and the Daresbury bus stop, which is a 10-minute walk away.Benefits
Customers should choose Ombudsman Services because of their commitment to fair and impartial dispute resolution. They are also one of the few organizations that cover such a wide range of sectors, making them an excellent choice for customers who have disputes with businesses across different industries. Additionally, they offer free advice and guidance to both consumers and businesses.Good to know
Customers should be aware that Ombudsman Services is not a regulatory body and cannot enforce any decisions made during the dispute resolution process. They also have a specific process that customers need to follow to access their services, which can be found on their website.Reviews
Customers have praised Ombudsman Services for their professionalism and impartiality. They have also been commended for their efficient and effective dispute resolution process. However, some customers have noted that the process can be lengthy and that they need to be persistent to get a resolution.Amenities
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advocacy -
networking
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transparency
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sustainability
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social impact
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community involvement
FAQ
What types of jewelry can you repair?
We can repair various types of jewelry, including rings, necklaces, bracelets, and earrings. We have experience with different materials such as gold, silver, and precious stones. Bring your jewelry to us, and we'll assess it to see if it's repairable.Can you provide information about the impact of your organization on the communities and individuals it supports?
Our organization is committed to providing fair and accessible services to all individuals and communities. We work towards resolving disputes in a timely and efficient manner to ensure that everyone is treated fairly. Our goal is to create positive change and improve the lives of those we serve.Can you provide information on your customer service policies and procedures?
We pride ourselves on providing excellent customer service. We have clear policies and procedures in place to ensure that all customers are treated with respect and receive the help they need. We have a dedicated customer service team that is available to answer any questions or concerns you may have.What is your warranty or guarantee on repairs?
We offer a standard 90-day warranty on all repairs. This warranty covers any defects or issues that may arise from the repair work that we have done. If you experience any problems with your jewelry after the repair, bring it back to us, and we'll take care of it.How do you handle insurance claims for damaged jewelry?
If your jewelry has been damaged and you have insurance coverage, we can work with your insurance provider to handle the claim. We'll provide you with an estimate for the repair work and work with your insurance company to ensure that the claim is processed smoothly. We have experience working with various insurance providers and can help make the process as easy as possible for you.Reviews
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hughe ngine
well what an absolute waste of time it is contacting these people for help they work for the energy companies who are the people who pay there wages so how you expect to get justice is just a waste of time the energy company you complain about will just work with the ombudsman so that they can justify ripping you off and its your last chance of getting any help with your complaint against the energy company so they all work together to shaft you they are not there to help the consumer they are there to help the energy provider who pay there wages so they will give you a little bit of a bill reduction so you think they have helped but really they have just satisfied the energy companies who pay there wages as the old saying goes dont bite the hand that feeds you .please remember you have no contract with the energy company as a contract must have a wet signature do some research as the ombudsman will not ask you energy provider for any official documents they have used against you as there court orders and warrants are not legal.
20-05-2023
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Moldova Music
20-05-2023
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Marcos Wenzel
Don`t waste your time using this service, they will deny your case and put pressure to accept a small compensation even if you send all the evidence. They absolutely rule in favor of the big companies!
13-05-2023
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Richard Webster
The Ombusman service are useless Andrew Dunbar has failed to even make Scottish Power stick to the resultion he awarded it appears that doing his job is to much to ask
06-05-2023
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Gillmore Gaming
Brilliant company there actions are a benchmark that make companies take notice
06-05-2023
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Thomas Wallis
My advice would be to not waste your time with these clowns and instead sue your energy/broadband provider etc privately. Ombudsman service will side with the whatever company they are investigating and after further research it seems the have no power to enforce their decision if it is a rare case where they do side with the customer resulting in you having to take the provider to court anyway. They are funded by the companies they police so it is just convoluted self policing which as anyone with an ounce of common sense knows does not work.
27-04-2023
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Nesimi
Britishgas, who ignored all warnings about an illegal issue and issued an invoice to my name, finally got its answer.
27-04-2023
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chipster uk
When a company wants to use ombudsman services! It’s solely for one reason! They know that the whole system has a massive flaw. That the operatives are totally incompetent. And just like the review below! It feels like they are part of the companies we are complaining about. Rather than a organisation to protect us from these companies that rip us off time and time again. So if you get a case handler named. Thomas Scott Gaynor malpass or Sarah Todd you might has well give up now! They don’t upload evidence! They refuse to look at the evidence provided. Would rather make assumption than look at the evidence! Just a total poor service all round and I wish I went straight to the courts than mess about with these donkeys!
27-04-2023
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Christina Flanagan
27-03-2023
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sean hardy
I think this organisation need to see a Dr soon the get help to be removed from the back side of the power companies as they are so far up there you can barely see there feet sticking out, organisation not fit for purpose and very bias.
27-03-2023
