Office Of The Public Guardian
The Office of the Public Guardian is a government agency based in Birmingham, England. They specialize in providing services related to county government offices, district attorneys, federal government offices, government offices, offices of vital records, psychiatric hospitals, public prosecutors offices, registration offices, state departments of finance, state government offices, and tax departments. Additionally, they are involved in the public sector and society, healthcare and medicine.
Introduction to Office Of The Public Guardian
The Office Of The Public Guardian is a government organization located in Birmingham, England. Established in 2007, its main purpose is to protect people who lack the mental capacity to make decisions for themselves. This makes the company unique as it serves as a safeguard for vulnerable individuals who may need assistance in managing their affairs.Services & products
The Office Of The Public Guardian offers a range of services to help individuals who lack capacity to make decisions for themselves. These services include managing financial affairs, making decisions about healthcare, and appointing deputies to act on behalf of individuals who are unable to make decisions for themselves. Customers can also purchase lasting power of attorney forms from the company to appoint someone to make decisions for them if they lose mental capacity in the future.Location
The Office Of The Public Guardian is located in Birmingham's city center, surrounded by other government offices and businesses. The area is bustling with activity and offers a variety of coffee shops, restaurants, and retail stores. The nearest public transportation options are Birmingham New Street Station (0.3 miles), Birmingham Moor Street Station (0.4 miles), and Birmingham Snow Hill Station (0.5 miles).Benefits
Customers should choose the Office Of The Public Guardian because it provides a vital service to those who are vulnerable and in need of support. The company has a team of experts who are knowledgeable in the field of mental capacity law and can provide guidance and advice to individuals and their families. Additionally, the company is committed to putting the needs of its clients first and ensuring that they receive the best possible care.Good to know
It is important to note that the Office Of The Public Guardian does charge a fee for its services. Customers should also be aware that the company only provides services to those who lack mental capacity to make decisions for themselves.Reviews
Customers have praised the Office Of The Public Guardian for its professionalism and commitment to helping those in need. Many have noted that the company provides a valuable service and that its staff are knowledgeable and compassionate. However, some customers have expressed frustration with the company's fees, citing them as being too high. Overall, the reviews of the company have been positive.Amenities
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meeting room -
accessibility
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online services
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notary service
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photocopying
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fax machine
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interpreter service
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free consultation
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legal advice
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victim support
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community outreach
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advocacy services
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parking
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wheelchair accessibility
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security
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public transportation
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appointment system
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public restrooms
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computer access
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waiting area
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certified copies
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birth certificate
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marriage certificate
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death certificate
FAQ
What types of cases does your office handle?
We handle cases related to protecting the rights and interests of individuals who lack capacity to make decisions for themselves, including those with mental health issues, learning disabilities, or dementia.What are the requirements for obtaining a government-issued ID or document?
As the Office of the Public Guardian, we do not handle the issuance of government-issued IDs or documents. Please check with your local registration office or relevant government department for information on specific requirements.Can you provide information on any recent initiatives or projects your office has undertaken?
Yes, we have recently launched a new digital service that allows people to make lasting power of attorney applications online. We are also working on improving our customer service and streamlining our processes to better serve the public.How does the State Government Office ensure transparency and accountability in its operations?
We are committed to transparency and accountability and follow strict guidelines and regulations set by the government. We regularly undergo audits and evaluations to ensure that we are operating in an ethical and responsible manner.How do you communicate with victims and their families throughout the duration of a case?
As the Office of the Public Guardian, we do not typically work with victims and their families. However, in cases where we are appointed as a deputy for someone who lacks capacity, we will communicate with their family members and other relevant parties to keep them informed of our decisions and actions. We strive to maintain open and transparent communication throughout the duration of the case.Reviews
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Jason Misanthrope
As if family's needing to issue LPA's aren't going through enough already, we are now on the receiving end of constant delays, absolute zero communication, and no accountability. UK tax payer? Welcome to what you can expect from the public sector after paying your taxes for decades.
27-03-2023
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Dave Lawrence
Many phone calls lasting over 1 hour. Never got through. Hung up on 2 times where form 50-60 in the queue I became no 1...disgraceful
27-02-2023
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Kristina Goss
Tried to get some help with a form they sent me about my mums finances as I have LPA because she has dementia. Could not get through on the phone or any response from emails. Bad communication all I want is to speak to a person to help me with the form . Tried citizens advice nobody to help there as well
27-02-2023
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Jay (Jay)
If I could give 0 Stars I would. The negative reviews are correct as this is my experience of this service. The stress it causes is unbelievable. Something should be done!!!!!
27-02-2023
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sky lark
Shocking support
27-02-2023
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Karen Booth
Appalling service, impossible to contact and speak to someone and an unacceptable amount of time (over 12 months) to receive Power of Attorney.
27-01-2023
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P Patel
I've telephoned three times waited an hour on 2 occasions and 45 on another and was told someone would contact me as they have taken my payment but can't trace it. I asked them to raise a formal complaint and was told someone would contact me within 10days that was over a month ago. Though I don't blame the staff on the calls, they need to review their processes. I am going to write to them and will report back if that yields any response. If anyone knows who I can complain to above them please let me know. My process started in March this year. We’re in 2023 and my issue is still not resolved been told the complaints department will contact me on 3 occasions but no contact as yet. I sent a copy of my complaint in to the Chief Executive but surprise surprise not even an acknowledgment. Have now contacted my local MP to see if he can get a response or at least my money back. The OPG cannot blame delays on covid every company has had to find alternative working methods over a number of years now.
27-01-2023
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Eric Cooper
Had to give 1star,to be able to write a review.This organization is not fit for purpose.32 emails sent,and 11 recieved from them,regarding refund repayments,from cancelled applications. I have now taken out a County Court case against them
27-11-2022
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Simon Beesley
Would give this government body minus stars if I could. They have no idea of what they are doing. You submit your forms, hear nothing and then receive a letter that makes no sense and then they want more money to resubmit the forms. Had a letter from them with was dated 12th Aug and it arrived in November!!!!! Have received letters that completely contradict each other!! This service is an absolute shambles, pretty much like the whole of government at the moment. They shouldn't be allowed to offer services to the public, appalling!!!! We spend our taxes on this useless bunch.............................
27-11-2022
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Manuel Santana Lopez
Woefully inadequate service. It takes five months to register an LPA, phone queues of 50+ people and constantly getting cut off. Letters not arriving… no end to their useless service! Terrible, especially when you have elderly frail people who require urgent decisions. No expedite service or priority given. The whole system needs a rehaul…
27-11-2022
