Octopus Energy Sales Hub West Midlands
Octopus Energy Sales Hub West Midlands is a leading energy supplier and provider of solar installations in Birmingham, England. They are committed to providing sustainable energy solutions to their customers. With a focus on energy and resources, Octopus Energy Sales Hub West Midlands offers a range of services to help customers reduce their carbon footprint and save money on their energy bills. Their team of experts is dedicated to providing exceptional customer service and ensuring that their customers receive the best possible energy solutions. If you are looking for a reliable and sustainable energy supplier, Octopus Energy Sales Hub West Midlands is the perfect choice for you.
Introduction to Octopus Energy Sales Hub West Midlands
Octopus Energy Sales Hub West Midlands is a branch of Octopus Energy, an energy supplier company founded in 2015 in the United Kingdom. Their purpose is to provide affordable and sustainable energy to their customers while reducing carbon emissions. What makes this company unique is their use of technology to offer innovative energy solutions.Services & products
Octopus Energy Sales Hub West Midlands offers a variety of services, including energy suppliers, solar installations, and other energy resources. Customers can choose from different plans that suit their needs, and they can also benefit from the company's technology that helps them manage their energy usage efficiently.Location
Octopus Energy Sales Hub West Midlands is located in Suite 1.01 Imperial and, 23 Whitehall, Colmore Row, Birmingham B3 2BS, England. The area is known for its bustling business district, and customers can expect to find a range of businesses in the area, from financial institutions to law firms. The nearest public transportation options are Snow Hill Station (0.3 miles), Birmingham New Street Station (0.5 miles), and Moor Street Station (0.6 miles).Benefits
Customers should choose Octopus Energy Sales Hub West Midlands because of their commitment to providing affordable and sustainable energy solutions. The company uses innovative technology to help their customers manage their energy usage and reduce their carbon footprint. Customers can also benefit from their competitive pricing and excellent customer service.Good to know
Customers should be aware that Octopus Energy Sales Hub West Midlands is a branch of Octopus Energy, a reputable energy supplier in the UK. The company is committed to transparency and providing their customers with the best service possible.Reviews
Customers have given positive reviews of Octopus Energy Sales Hub West Midlands, praising the company for their excellent customer service, affordability, and commitment to sustainability. Many customers have also noted the ease of managing their energy usage with the help of the company's technology.Amenities
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solar panel -
renewable energy
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solar battery
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energy efficiency
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online bill payment
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smart meter
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solar rebate
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green energy
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inverter
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battery
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roof mount
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ground mount
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installation service
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maintenance service
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warranty
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financing option
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energy consultation
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solar analysis
FAQ
What types of energy plans do you offer and what are the rates?
We offer a variety of energy plans, including fixed and variable rate plans, as well as green energy plans. Our rates vary depending on the plan and your location, but we strive to offer competitive prices.Are there any hidden fees or additional charges not included in the advertised rates?
No, we are transparent about all fees and charges associated with our energy plans. We do not have any hidden fees or charges that are not disclosed in the advertised rates.What is your customer service response time and available support options?
We pride ourselves on our excellent customer service and aim to respond to all inquiries within 24 hours. We offer support through phone, email, and live chat, as well as an online help center.What steps do you take towards sustainability and renewable energy sources?
We are committed to sustainability and renewable energy sources. We offer green energy plans that source energy from renewable sources such as wind and solar power. We also work to reduce our carbon footprint through energy efficiency measures in our offices and operations.Can you provide references from other customers who have installed solar panels with your company?
Yes, we can provide references from other customers who have installed solar panels with our company. Please contact our customer service team for more information.Reviews
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Lisa Martin-Pope
Antisemetic logo and company name. Awful service for vulnerable customers misuse of public money for additional payments and can remotely access digital meters !!! Beware this company.
06-05-2023
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Chinedum Chukwuka
On a variable rate, moved despite being more expensive than my providers at the time (EOn) cos I just want a no-contact, no-issue service. However, Octopus has changed its stripes. I'm on a variable rate so I take readings get a bill & pay immediately or within days at most. March was different cos even though my routine was the same and I paid an instant £260 (4th April) for the bill and was in credit of £4.32; for the 1st time since I rejoined a direct debit of £92.18 came out of my account for Octopus on 13th April. That was especially dangerous cos I checked my account balance by chance to make sure there's enough credit for my other debits and alas Octopus had taken money and I could've defaulted on other payments if I checked a moment later. I emailed Octopus on 13th April to ask why that had happened, highlighted the possible negative impact it could've had and requested a refund of my £92.18. No response. Sent another email on 18th April, no response. Present day, still no response. I immediately cancelled my direct debit cos I have limited funds, I can't afford to pay twice for one bill and risk a failed debit for another. I got an email from Octopus telling me my energy will cost me more without direct debit. What you don't know is I'll rather pay more than have you thieves running around my account debiting me a 2nd time. It's funny how I'm reading a lot of reviews about quick responses & mentioning employees; has to be fake and by the company because if you go to other sites like Google reviews, you'll get a true picture. A beneficiary of the energy crises growing fat on the hardship in the land; there's time for everything.
27-04-2023
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Anonymous A
Absolutely a nightmare. They want to make a fortune .. they advertise something and charge you something else. You got to have a lot of time to review the Bill'sand go through each and every transotes
27-04-2023
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Danielle Potton
Brilliant service
27-04-2023
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Inge
The times when they were amazing are long gone. It seems that now, when they acquired a huge client base, they just turned "normal", like anybody else, ignoring your requests or playing dumb... I've been waiting for a solution for almost 2 months now: they just keep repeating the same questions/requests and refuse to send an engineer to fix the issue. Follow up: hello Guy, you didn't leave and email
27-04-2023
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The Curryholic
I was listening to my daughter's conversation with Octopus regarding them increasing her Direct Debit although there was an agreement already in place. The lady spoke poor English and struggled to understand the issue. 15 minutes later and it still wasn't resolved. This has prompted me to look at their reviews, Trust Pilot is glowing in its praise yet it is strange how some other review sites are less than impressed with Octopus. I also notice that there are 5* review for many employees who have sorted out issues, surely having an issue is a sign that Octopus has failed in some way? I have been with So Energy for many years and have never had the need to ring them. To me that's a good company.
27-04-2023
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Steven Dougan
Struggling to word this without using swear words... We bought a property served by Octopus and switched to another supplier within 6 weeks. They are charging us over £500 for gas and electricity in that time and we have not been using a lot. The Boiler frequently lost pressure in fact, so often the heating was off. All I can say is Avoid like the plague.
27-03-2023
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Karen Norman
Can't get intouch
27-02-2023
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asher cavey
27-10-2022
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LB
Absolutely awful service. They don't reply to emails in a day or in fact at all. Sent several emails now all with no response. Disgusting they treat their customers this way. If you didn't pay them, they'd certainly be in touch then.
27-05-2022
