Housing Societies, Housing Associations, Public Housings

Octavia

Octavia is a real estate and housing company based in London, England. They specialize in providing housing solutions for the public sector and society, including housing societies, public housings, and housing associations. Octavia is committed to providing affordable and high-quality housing options for all.

Introduction to Octavia

Octavia is a company located in London, England that specializes in public housing societies and housing associations. The company was founded with the purpose of providing affordable and high-quality housing options for people in need. What makes Octavia unique is its strong commitment to community development and social responsibility.

Services & Products

Octavia offers a range of services related to public housing and real estate. They provide housing associations and public housing societies that are designed to meet the needs of different individuals and families. In addition, the company offers property management services, including maintenance and repairs, to ensure that the properties are kept in good condition.

Location

Octavia is located in Emily House, which is situated at 202-208 Kensal Rd in the heart of London. The area is known for its diverse community and vibrant culture, with many local shops, cafes, and restaurants. The company is easily accessible by public transportation, with the Kensal Green, Kensal Rise, and Queens Park stations located within a short distance.

Benefits

Customers should choose Octavia for its commitment to providing affordable and high-quality housing options. The company also has a strong focus on community development and social responsibility, which sets it apart from other companies in the same industry. The property management services provided by Octavia ensure that the properties are well-maintained and that customers receive excellent customer service.

Good to Know

Customers should be aware that Octavia is focused on providing housing options for people in need, which means that they may have certain eligibility requirements for their properties. It is important to contact the company directly to find out more information about these requirements.

Reviews

Customers have praised Octavia for its commitment to providing affordable and high-quality housing options. They have also commented on the excellent customer service provided by the company and the well-maintained properties. Overall, customers have had positive experiences with Octavia and would recommend the company to others.

FAQ

What are the eligibility requirements for public housing?

To be eligible for public housing, you must meet certain income and citizenship requirements. You must also be at least 18 years old and not have any outstanding debts to a housing association. Additionally, you may need to provide references and pass a background check.

How long is the waitlist for public housing?

The length of the waitlist for public housing can vary depending on a number of factors, such as the availability of units and the number of applicants. Unfortunately, we cannot provide an exact timeframe for how long it may take to receive a public housing unit.

What amenities and services are included with public housing units?

The amenities and services included with public housing units can vary depending on the specific property. However, common features may include on-site laundry facilities, playgrounds, and community centers. Some properties may also offer additional services such as job training and educational programs.

How are maintenance and repair issues handled in the society?

Maintenance and repair issues in public housing are typically handled by the housing association or property management company. Residents can report issues through a maintenance hotline or online portal. Depending on the severity of the issue, repairs may be prioritized and completed within a certain timeframe.

Are there any rules or restrictions regarding the use of common areas?

Yes, there may be rules and restrictions regarding the use of common areas in public housing properties. These rules are typically outlined in the lease agreement and may include restrictions on noise levels, use of grills or other equipment, and the number of guests allowed. Violating these rules may result in penalties or eviction.

Reviews

Sally s

Repairs are horrendous,all quick bodge up jobs no care at all,nothing ever completed or done properly .

22-05-2023
abraham “Gollum” Hessen

Already no parking, and now they increase rent what the heck . Avoid them at all cost. Staff is extremly poor in engaging with tenants and helping them, you gotta hold your ground. I regret coming here

27-04-2023
Oscar Halas

Very poor service and handing of residents complaints... Over charging for rent and service charge. Zero communication.

27-03-2023
Mercy F

I have had two plumbing emergencies over weekends in the last month. Both times, I have tried to get through to the emergency repairs line, and neither time (at different times of the day) did anyone pick up. The first emergency had me waiting for the better part of an hour, which then gave me a large telephone bill. Both times, I am having to contact a private company to get someone out, paying at least £200 (not including VAT and whatever I get charged tomorrow for the second emergency). Although I no longer have my invoice for the first job, I will be seriously considering taking the invoice for tomorrow's one and demanding financial compensation. I am also going to have to get my carpets removed, which if the emergency line had picked up sooner, may have been avoided. I work part-time, and am a part-time student - I do NOT have this kind of money to use on this kind of thing. This is wholly reprehensible that a line supposedly for out of hours emergencies is NOT available.

27-02-2023
Charter (Interpreter)

Mould alert at Octavia managed property and refusal to deal with it professionally Every autumn/winter we have mould regrowing due to excessive condensation. Something is terribly wrong with either the insulation or ventilation in this loft flat. The advice card received from Octavia states that condensation on windows may be, among other things, due to poorly installed or faulty windows. We are currently having the window overhaul. Out of 5 windows in the flat Octavia Asset managers have authorised only 3 windows to be replaced due to them being rotten, but the other 2 were left in situ. Presumably, they have all been installed at the same time and if replacement is required would it be sensible to leave 2 windows to continue fester in mould at the time of the once in two decade overhaul? Just two weeks after the window overhaul completion we have mould regrowth on the 2 timber frames that were left in situ and are feeling like we are losing the battle with the mould and this has been going on for the past 12 years. The advice from Octavia Housing Complaints Reviewer is as follows: “Mould in property I am sorry to hear of the condensation you are experiencing on your windows. As you are aware condensation can occur in the winter months when warm air inside the house condenses on the cold glass of the windows. It is important to wipe this away when it occurs, as over time it will cause damage to the frames and as you rightly point out mould can form. I understand from the team completing Cyclical Maintenance works at your property that they have been in touch with you and discussed how to deal with condensation in your home. Once the new windows are installed, we will return to repaint all the cills with mould inhibitor paint. Even after this has been completed you should continue to wipe away any condensation on the glass. I understand that we have shared with you Octavia’s mould and condensation booklet and our contractor Mears have visited your home and explained how to manage condensation. You are in contact with the team on this issue and they will continue to engage and support you, in line with the behaviour order. Separately, RBKC will be visiting you in the new year once you have booked an appointment with them in relation to the mould. Once this has been completed, I am sure they will share their findings with us.”

27-12-2022
Khadija UniK

This housing is one of the worst in the whole country, don't take my word for it, look at what tenants write!! I became a tenant because of the location but soon regretted it all. They only care about themselves not for you the tenant. They will play games with you withholding information then somehow blame it on you. No parking for us, we noticed several empty parking bays after constantly asking them to give us a bay they moved us from the waiting list to one of the last people, initially we were in the first 4. Then they gave the empty bays to zipcar, the company valued at millions, yep. They applied for section 106 Prioritising companies over tenant is their thing. Then they removed another bay from a tenant and decided to keep it for their contractors, who btw never use that bay instead the contractor just parks in non marked bays always.(fun thing is when we asked octavia parking team they refused to give us this information, we had to do our own digging and now we know why they refused to tell us) They make money from issuing tickets to their own tenants as they are the landowner and share the revenue from issuing tickets with the company called secure-a-space who manages the parking on their behalf , unfortunately they are not breaking any law for negligence in issuing parking spaces to tenants. I word it negligence because there is clearly priority over companies moreover more spaces could be created but refused yet on the same layout for the other block of flats they did create new parking spots, makes 0 sense why they refuse it on our side, and some tenants have more than 2 parking spaces while same cannot even get 1, the word for that is negligence Let's keep it to that , as mentioned earlier they got 1 star from practically all tenants who reviewed them. (doesn't even deserve 1 star, they are mediocre & lamentable as a housing association, try find a different housing association, trust me ) We tried everything possible to resolve it amicably but they refused. Looking to move out ASAP as i am currently paying over 200£ per month for a private parking spot when i just changed my car to an ulez compliant one and Im dependent of the car for work, definitely dont want to stay with octavia ANYMORE will switch to peabody, a housing association that actually cares. If it gets flagged plz email me as to which wording so i can re-edit it, everything mentioned is the absolute truth. . PS. City CarShare. Car2Go. Spaceship. Getaround.Modo.Autolib' Drivy. , hiyacar ya'll like car sharing buisness model like zipcar, go apply for parking permit with octavia housing, you will be prioritised over keyworkers and tenants living in the housing associating, FACT update: Response to octavia: No, the zipcar bay wasnt requested by the council, it was a Section 106 that would Increase the likelihood of gaininig planning permission on a site. Why else do you have only 1 across all your sites .... Your tenants dont need a zipcar bay ser, you could have gotten the planning permission without a zipcar bay, you got literally westfield here that has so many parking spots. Your answer makes no sense im sorry.

27-11-2022
Marco Araimo

Very arrogant customer service Property are very cheap !

27-08-2022
Esco BLUE

I’m not a current tenant but was about to do a mutual exchange with a tenant, this company is the most unprofessional housing association ever, waiting over 30 days for a reply to a basic email, the current tenant has sat with water damage to her property for the last 5months and they have done nothing but covered up the issues and refused responsibility to the repairs to floors and walls even though there own work man called them a trip and injury hazard and she has a small child it’s disgusting an unfortunately I’ve had to pull out over all this the reviews on here says it all you should all seek legal advice and sue the life out of Octavia they clearly don’t hold concerns for their customers so you slshould force them there are plenty of solicitors offering no win no fee cases and the person I was dealing with a case alone is massive with plenty of evidence if they won’t hear you MAKE THEM! Glad to say I missed this bullet after reading these reviews just feel very sorry for Octavian current tenants what a joke leaving disabled people on the sixth floor for months without a working life disgraceful I can see them going bust

27-07-2022
Ali

I have been a tenant with this housing association for 22 years and my mum was for nearly 40 years. The way we are being treated is disgusting, pay my rent in full every month without fail and now suffering with my mental health bought on by a neighbour and there’s no support from these guys.

27-07-2022
Pink Panther

27-06-2022