Ockenden Manor

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Reviews

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  sandra whitehead

  Beautiful location, but our room was in need of a complete deep clean and very tatty, the spa was ok, not luxury, the sauna and flotation tank was not working, and my manicure was over priced, at £67 and within an hour my varnish had smudged Rooms: The room we stayed in was very tatty, over priced, and in need of a deep clean, rusty leaking radiator in the bathroom

  01-01-1970
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  Deborah Smethurst

  Tucked away in a Cuckfield twitten, it will be easy to miss this gem. It presents a little bit of olde worlde, but with modern luxury. Hotel, garden and restaurant are separate to the Spa (even more luxury). Service : 5/5 | Location : 5/5 … More

  01-01-1970
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  Tara McNamara

  Very good service Service : 5/5 | Location : 4/5 … More

  01-01-1970
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  Henry Brice

  01-01-1970
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  Alexandre Bonné

  Overall an amazing experience!! The food at the restaurant was incredible and bedroom was really cozy. Spa facilities were incredible too! Highly recommend! Rooms : 5/5 | Service : 5/5 | Location : 5/5 Hotel highlights Great view, Romantic, Quiet … More

  01-01-1970
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  Daniel Nitu

  01-01-1970
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  Abigail Pepler

  We had an amazing spa day here. The staff in particular were wonderful, very friendly and professional. Everyone in our group agreed that their treatments were the best they ever had. The facilities were great, and we particularly enjoyed the indoor/outdoor pool and the outside jacuzzi, and use of the complimentary coffee machine. Only criticism would be the amount of lounger reserving by other guests who never appeared to use them.

  01-01-1970
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  Adrian Green

  Beds were uncomfortably soft (I suspect it was the combination of sprung base and soft mattress). But staff were very nice and it was a lovely setting. Rooms : 2/5 | Service : 4/5 | Location : 3/5 Hotel highlights Quiet … More

  01-01-1970
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  Tom Howkins

  Fawlty Towers is alive! The spa is excellent, the hotel is poor value given the price of a room (£285). The hotel service is awful - if you are going to charge the same price for a Remy Martin (£32) as a 5 Star Mayfair hotel, then you'd better have the service to match it. I had to point to the bottle on the shelf, it was then served in a tumbler! The Best Bitter had been in the fridge and was ice cold. The bar is not staffed, so have to go and find someone to serve, the fire was not lit, so room was chilly. Lacks atmosphere and ambience. The room itself was dated, the furnishings too. There was no mirror or shower in the bathroom and lighting was poor. Opened the curtains but as no frosted glass, anyone in the car park can see in. The windows were chipped and have black mould. The food is excellent, but we had to ask for the wine. There is no background white noise, so once restaurant begins to empty, you can hear everyones conversation. The hotel needs updating (decor & furnishings) and the staff need training is hospitality (Calvados is not a rum!!!). Basically, the hotel is stealing a living off the spa. Trying to understand the bill on checkout was way too hard, nothing itemised and 12% service charge added to everything, even though the bar service was pure Fawlty Towers. Chatted to a few members in the spa and the comment is that Management is arrogant and does not listen plus ignores maintenance issues, that then become problems e.g. the sauna was not working, the sprinkler system had leaked for months and eventually they had to refit the entire sauna.

  01-01-1970
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  Stephen Jacobs

  Very poor in many ways. Our room was expensive and we were promised great views- scaffolding took up half our window and wet paint stickers were stuck all over the other side of the window. On second night we chose 2 courses and the dessert was burnt and inedible. We had booked dinner bed breakfast but informed them first thing next morning that we would eat out on our third and final night and expected to pay b/b only rate. The breakfasts were poor with low quality eggs and cheap sliced bread. When we paid the bill the Manager had reduced the last nights charge by just £3 instead of the £70 we had paid for dinner for the first two nights. I refused to pay the bill unless they took off the second nights dinner charge and eventually they reduced the bill accordingly. Our room had a lounge with large screen tv. The problem was that the sofa facing the tv was so uncomfortable - the cushions were well worn out and it felt like we were sitting back on solid wood so we couldn’t use the lounge. Finally when paying the bill I told the Manager I was surprised they hadn’t adjusted the bill for the very poor meal with the burnt baked Alaska and fondant. He dithered and muttered that he’d have to discuss with higher management. I’ve heard nothing since his comment. This is the first negative review I’ve ever given - if things haven’t been right in hotels/ restaurants etc in the past, I simply don’t go back. A negative review is damaging to a business but in this instance, I warn my fellow travelers to Stay Clear if I Were You! The hotel has mostly lovely staff but integrity and decent food are alien to the management. S Jacobs

  01-01-1970