O2 Shop Chelmsford
O2 Shop Chelmsford is a telecommunications company located in Chelmsford, England. They specialize in providing mobile network operator services, as well as offering a range of cell phone accessories in their shop. O2 Shop Chelmsford is also known for their call shops and is a popular destination for those looking to shop for telecommunications products. With a focus on customer service and quality products, O2 Shop Chelmsford is a trusted name in the industry.
Introduction to O2 Shop Chelmsford
O2 Shop Chelmsford is a part of the O2 network, one of the leading mobile network operators in the UK. The company was founded with a mission to provide top-notch telecommunications services to people in Chelmsford and beyond. What makes O2 Shop Chelmsford unique is their commitment to customer satisfaction. They prioritize their customers' needs and go above and beyond to ensure that they receive the best services possible.Services & Products
O2 Shop Chelmsford offers a range of services, including mobile network services, call shops, and cell phone accessory stores. Customers can purchase the latest smartphones and other devices, as well as accessories such as cases, chargers, and headphones. The company also provides various mobile plans to suit different needs and budgets, from pay-as-you-go to monthly contracts.Location
O2 Shop Chelmsford is located on High Street in the heart of Chelmsford, England. The area is bustling with activity and features a variety of shops and businesses. Customers can expect to find everything from clothing stores to restaurants in the vicinity. The shop is conveniently located near public transportation options, including the Chelmsford bus station, Chelmsford train station, and the Riverside Ice and Leisure Centre bus stop.Benefits
Customers should choose O2 Shop Chelmsford because of their exceptional customer service and high-quality products. The company's knowledgeable staff are always on hand to answer any questions and offer advice on the best products and services for each customer's needs. O2 Shop Chelmsford also offers competitive pricing and flexible plans to ensure that customers get the best value for their money.Good to Know
Customers should be aware that O2 Shop Chelmsford is a busy store and may experience longer wait times during peak hours. However, the staff work diligently to ensure that every customer is served in a timely and efficient manner.Reviews
Customers have praised O2 Shop Chelmsford for their excellent customer service, knowledgeable staff, and high-quality products. Many customers have also noted that the shop offers competitive pricing and flexible plans, making it a top choice for mobile services in Chelmsford.FAQ
What types of phone accessories do you offer?
We offer a wide variety of phone accessories, including phone cases, screen protectors, chargers, headphones, and more.What types of plans and packages do you offer for voice and data?
We offer a range of plans and packages for voice and data, including pay-as-you-go, monthly contracts, and SIM-only deals. Our plans vary in price and data allowance to suit different needs and budgets.What is your policy on network speed and data usage limits?
Our network speed and data usage limits vary depending on the plan or package that you choose. We have options for high-speed data and unlimited data, as well as plans with lower data allowances at a more affordable price. We always strive to provide the best possible network speed and coverage for our customers.Do you offer installation or repair services for phone accessories?
We do not offer installation or repair services for phone accessories in our store. However, we can provide guidance on how to install and use the accessories that we sell, and we can recommend trusted repair services in the local area.What is your return policy for phone accessories?
We have a 14-day return policy for phone accessories, as long as the accessory is in its original packaging and has not been used or damaged. If you are not satisfied with your purchase, please bring it back to our store and we will be happy to assist you with a return or exchange.Reviews
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Michael May
civil but mediocre service
29-03-2023
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Colin Southall
Helpful shop
28-02-2023
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Abin V Paul
29-01-2023
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Michael Trueman
I have visited this store on multiple occasions. Not once have I felt like a valued customer and an advisor, Leanne, threw my SIM card away, misgendered me repeatedly, and lied to O2's Customer service phone line. On my first visit, I bought a PAYG SIM for £10. I returned to the store a couple of weeks later to sign up for a contract. When the adviser assisting me, Leanne, reached the title box, she asked: "Mrs or Miss?" I told her my title was Mr. She apologised and said she felt "really bad now" and that she should not have assumed. When I got my contract SIM card, Leanne offered to put the new contract SIM in my phone, which I agreed to. Just before I left, I realised that Leanne had removed the O2 PAYG SIM, which had been in that phone, but not given it to me or told me what she'd done with it. When I asked for it, I was told it had been thrown away. I insisted on having the SIM back, as it had credit on. Leanne and a colleague looked through a little bag of rubbish, which contained two SIM cards. After a discussion between them, I was handed one of the cards. Later that day, I discover the SIM I'd been given wasn't mine, it couldn't connect to the network and, in my phone settings, I saw it had a phone number attached to it which wasn't mine. I called O2 Chelmsford the next day and spoke to Wendy, who apologised and advised me to return to the shop when possible. I did return to the shop with the SIM card I'd been given and the receipt for the card Leanne threw away. I told an adviser about the error with the PAYG SIM and that I was there to get things sorted. That adviser told me to sit down and wait for Leanne to return from her break. When Leanne returned, she attempted to refund the PAYG SIM on her computer and sought assistance from her manager, Wendy. Wendy couldn't stay because she had an important meeting to get to. The computer wouldn't allow Leanne to refund the SIM, or to exchange it for a brand-new PAYG SIM (which she also tried). The only option left was to transfer the number of my PAYG SIM to a new SIM. Before doing this, she left me to register the real-life queue in a virtual queue. When she returned to me, Leanne called O2 Customer services, who hung up on her. She, an O2 adviser, said O2's customer service line was "rude" and "always like that". She rang them again. Whilst talking to her colleague on the phone, Leanne referred to me as "she" and "her" as well as "he" and "him". This suggests that she didn't feel that bad about misgendering me on my previous visit. She also told the person on the phone that I had lost the SIM, rather than telling the truth that she'd thrown it away. I eventually left the shop with a replacement for the SIM. The allowance for that number has to be used in 30 days, and I've lost 7 days use of it. The SIM won't be active for 24 hours, so I'm yet to see if it has the credit I have paid for on. As the manager was still in her meeting, I was unable to complain in store. I am extremely disappointed by the service I've received and am in a way out of pocket, as I lost the use of my £10 credit for a week. The PAYG SIM was for my mother, so she could test coverage as she was considering joining O2. After my experience, she has decided not to. The only reason this rating is two stars, not one, is that Leanne successfully set up a contract for me, and Wendy did apologise for the PAYG SIM being thrown away and for being unable to help on my visit to fix that.
29-12-2022
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Leigh Hoskins
Telephone
29-11-2022
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Lisa Ducas
Poor. Needed to return an item bought online, customer services told me to go to my nearest branch. I live nowhere near one. On my one day a week in the office, I go to the Chelmsford branch, 6 members of staff there and the only person that does refunds is on his lunch, back in half hour. What a waste of time. I wonder whether O2 will extend the 14 day time limit for returning items because of Chelmsford's incompetence? Doubtful.
29-10-2022
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S Whiter
29-10-2022
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kriaucianka k
Alex in the shop very helpful and professional. Really helped me out. Thank you very much Alex!!! I will be back for that offer once I get paid!!!!
29-09-2022
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Chloe Stygall
Horrible staff trying to say I couldn't return my phone as it meant they would have to return it to the store via post, as other shops have to do with theirs. Only would allow me to return my phone (within the return period with all accessories, box and receipt) when I stated they needed to abide by the contract they as well as I had signed. Staff were rude from the moment I got in besides one gentleman who's shift was ending but still offered to help. Do not visit.
29-09-2022
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Mia Ebony
29-08-2022
