Nuaire
Nuaire is a ventilating equipment manufacturer located in Caerphilly, Wales. They specialize in manufacturing and fabrication of high-quality ventilating equipment.
Introduction to Nuaire
Nuaire is a ventilating equipment manufacturer based in Caerphilly, Wales. The company was established in 1966 and has since then become a leading manufacturer in the industry. Nuaire's purpose is to provide high-quality ventilation systems to improve indoor air quality and the overall health of individuals. The company is unique because of its commitment to sustainability and innovation, always pushing the boundaries of what is possible in the industry.Services & Products
Nuaire offers a wide range of ventilation products and services, including mechanical ventilation with heat recovery, air handling units, and roof fans. They also provide bespoke design and manufacturing services to meet the specific needs of their clients. Nuaire's products are designed to provide a comfortable and healthy indoor environment while reducing energy consumption and carbon footprint.Location
Nuaire is located in the Western Industrial Estate in Caerphilly, Wales. The area is known for its industrial businesses, and visitors can expect to find a mix of manufacturing and fabrication companies in the area. The town of Caerphilly itself is rich in history and culture, with a famous castle and many traditional Welsh pubs and restaurants. The nearest public transportation options are Caerphilly train station (1.5 miles), Aber railway station (2 miles), and Caerphilly bus station (1 mile).Benefits
Customers should choose Nuaire because of the company's commitment to sustainability, innovation, and high-quality products. Nuaire's products are designed to improve indoor air quality and reduce energy consumption, which is not only beneficial for individuals but also for the environment. Additionally, Nuaire's bespoke design and manufacturing services ensure that clients receive products that are tailored to their specific needs, ensuring maximum efficiency and effectiveness.Good to Know
Customers should be aware that Nuaire's products require professional installation and maintenance to ensure optimal performance. It is recommended that clients work with Nuaire's team of experts to ensure that their products are installed correctly and receive regular maintenance.Reviews
Customers rave about Nuaire's high-quality products and excellent customer service. Many customers appreciate the company's commitment to sustainability and innovation, with one customer stating, "Nuaire's products have made a significant difference in the indoor air quality of our building, and we appreciate their commitment to sustainability." Another customer praised the company's bespoke design services, stating, "Nuaire took the time to understand our specific needs and delivered a product that exceeded our expectations."Amenities
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fan -
heat exchanger
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heater
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blower
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ventilation system
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air filter
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air handler
FAQ
What types of ventilating equipment do you manufacture?
We manufacture a wide range of ventilating equipment, including fans, air handling units, heat recovery units, and ventilation systems for various industries and applications.Can you provide me with a list of your previous clients and projects?
We respect the privacy of our clients and do not disclose their information without their consent. However, we have provided ventilating equipment to various industries, including healthcare, education, commercial, and residential sectors.Do you offer customized solutions for specific ventilation requirements?
Yes, we offer customized solutions to meet specific ventilation requirements. Our team of experts works closely with clients to design and manufacture equipment that meets their unique needs.What is your lead time for manufacturing and delivering the equipment?
Our lead time for manufacturing and delivering equipment varies depending on the type and complexity of the equipment ordered. However, we strive to deliver our products as soon as possible without compromising on quality.What is your warranty policy for your products?
We offer a standard warranty of 12 months for our products, which covers any manufacturing defects. However, the warranty does not cover damages caused by improper installation, maintenance, or usage. We also offer extended warranty options for clients who require additional coverage.Reviews
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Lucy K
What wonderful customer service! Christian talked me through all the different products that would suit my needs and explained everything super clearly. Incredibly helpful in getting all the right details so I could make an informed purchase. Thanks so much
26-05-2023
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Claire Merryweather
Spoke with Gareth today on the technical team as my Nuaire machine wouldn’t start up. After advising on checking varies wires etc in the loft the unit was deemed to be showing a software fault and looking into my order and speaking with his manager Gareth has arranged for the unit to be replaced under warranty. Cannot thank Gareth and his manager ( didn’t get his/her name ) enough. 10/10.
27-03-2023
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Andy Lightfoot
Good customer service. Allowed us to return a part we didn't use with a refund and no questions asked. We are a non trade (individual) customer.
27-01-2023
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W H
There machine is good but when it goes wrong god help you. There technical team are really un-helpful and rude is an understatement. And for me its all about the aftersales. There are quite a few manufacturers that make the same type of machine they all do the exact same thing worth looking for alternatives. Poor customer service seems to be majorly of the reviews you think they would read the feedback and management would pull there finger out.
27-12-2022
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Paul Williams
I work there
27-07-2022
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Hachecea 4615
The worst service ever. I can't give less of 1 start unfortunately. I moved in to my new flat in December and the MVHR unit was faulty since day 1 making horrible noises that prevented us from sleeping. Customers care from developers made arrangements several times for an engineer to visit the flat and assess the problem with the unit. However, they keep cancelling these visits at the last minute with all the inconvenience and issues that this causes to the client. This has happened several times already and I had to take time off work every time. This time, they gave me a date in 2 weeks time which unfortunately I can't attend as I'm on holiday. I asked them to rearrange and they are not willing to do so apparently. They are totally unflexible, they lack customer care and they don't offer any decent service at all. They are even unable to communicate by phone as I tried to contact myself and never answer any phone at all regardless of what department you try to call. Absolutely outrageous and terrible customer care with arrogant attitude towards clients.
27-05-2022
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Nick Henshaw
Beyond dissatisfied with the level of service. My MRXBOX has never worked despite me moving into my flat in April of this year and despite numerous attempts on my part to get this fixed I am still without a working ventilation system. There really is no excuse for such poor service or poor workmanship in the first place of installing a faulty system.
27-05-2022
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Ollie pranks Mum
Trustworthy company, my piv stopped working after 3 years, no questions, they replaced it immediately and arranged pickup for the old unit.
27-05-2022
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jamie key
From a Electrical Wholesale point of view one of the worst company's I've ever dealt with!
27-05-2022
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Paul Anthony
27-05-2021
