Novo Onboard Retail Ltd is a company based in Harrogate, England. They specialize in providing onboard retail services for airlines and transportation and shipping companies. Their location is Crown Chambers, Princes St, Harrogate HG1 1NJ, United Kingdom.
Introduction to Novo Onboard Retail Ltd
Novo Onboard Retail Ltd is a company that specializes in providing retail services on airlines. Established in the United Kingdom, the company has been in operation for several years and has gained a reputation for its high-quality products and services. The company's unique selling point is its focus on providing a seamless and enjoyable shopping experience for airline passengers.Services & products
Novo Onboard Retail Ltd offers a range of products and services to airline passengers. Customers can purchase a variety of items including food, drinks, and souvenirs. The company also offers duty-free shopping, allowing customers to purchase items at a discounted price. In addition to this, the company provides a range of services such as inflight entertainment and WiFi.Location
Novo Onboard Retail Ltd is located in Harrogate, England. Harrogate is a beautiful spa town known for its picturesque surroundings and historic architecture. The area is home to a variety of businesses including cafes, restaurants, and boutiques. Customers can expect to experience a relaxing and peaceful atmosphere in Harrogate. The closest public transportation options to the company's location are the Harrogate Bus Station, Harrogate Train Station, and the Harrogate Coach Station, all within a 10-15 minute walking distance.Benefits
Customers should choose Novo Onboard Retail Ltd because of its commitment to providing high-quality products and services. The company's focus on creating a seamless and enjoyable shopping experience for airline passengers sets it apart from its competitors. The company also offers duty-free shopping, providing customers with an opportunity to purchase items at a discounted price.Good to know
Customers should be aware that Novo Onboard Retail Ltd operates exclusively on airlines. Customers will only be able to access the company's products and services while on a flight.Reviews
Customers have praised Novo Onboard Retail Ltd for its high-quality products and services. Many customers have commented on the company's focus on creating a seamless and enjoyable shopping experience. Customers have also appreciated the company's duty-free shopping, allowing them to purchase items at a discounted price.
FAQ
What is your policy regarding flight cancellations and refunds?
Our policy on flight cancellations and refunds depends on the circumstances. If we cancel a flight, we will offer passengers the option to either receive a full refund or to be booked on the next available flight at no additional cost. If a passenger cancels a flight, the refund amount will depend on the fare type purchased and the time of cancellation. We recommend that passengers review our refund policy before booking their flights.
How do you accommodate customers with special needs or requests?
We strive to accommodate all customers regardless of their needs or requests. We offer a range of services for passengers with disabilities or medical conditions, including wheelchair assistance, accessible seating, and special meals. Passengers are encouraged to contact us before their flight to discuss their needs and ensure that we can provide the necessary accommodations.
What amenities and services do you offer on board?
We offer a variety of amenities and services on board, including in-flight entertainment, food and beverage service, and Wi-Fi access. The specific amenities and services available depend on the flight duration, route, and aircraft type. Passengers can view the available amenities and services for their flight during the booking process or by contacting us directly.
What is your policy on baggage allowances and fees?
Our baggage allowance and fee policy varies depending on the fare type purchased and the flight route. Passengers are encouraged to review our baggage policy before booking their flights to ensure that they understand the allowances and fees. We also offer additional baggage allowance for purchase, subject to availability.
How do you ensure the safety and security of your passengers?
We prioritize the safety and security of our passengers and crew. We follow all relevant regulatory requirements and industry best practices to ensure that our aircraft and operations are safe and secure. We also conduct regular training and drills for our crew to prepare them for emergency situations. Additionally, we have implemented security measures throughout our operations to prevent threats to our passengers and crew.
