Notting Hill Genesis
Notting Hill Genesis is a housing association based in London, England. They specialize in providing affordable housing to individuals and families in need. Their focus is on creating sustainable communities that are inclusive and welcoming to all. Notting Hill Genesis is committed to working with the public sector and society to address the housing crisis and improve the lives of those they serve. As a housing society, they strive to provide safe, secure, and comfortable homes for their residents.
Introduction to Notting Hill Genesis
Notting Hill Genesis is a housing association that was formed in 2018 following a merger between Notting Hill Housing and Genesis Housing Association. The company's main purpose is to provide affordable housing to people in need. Notting Hill Genesis manages more than 64,000 homes across London and the south-east of England. What makes this company unique is its commitment to improving the lives of its residents by providing high-quality, safe, and affordable homes.Services & products
Notting Hill Genesis offers a variety of services related to housing associations and housing societies. The company provides affordable and social housing to people in need, manages and maintains properties, and provides support to residents. Customers can buy or rent properties through the company.Location
Notting Hill Genesis is located in the heart of London, in the borough of Islington. The area is known for its vibrant culture, trendy cafes, and fashionable boutiques. There are several public transportation options near the company, including the Angel tube station (0.4 miles away), Highbury & Islington tube station (0.8 miles away), and Essex Road train station (0.5 miles away).Benefits
Notting Hill Genesis is a reputable housing association that has a proven track record of providing affordable and safe homes to people in need. The company is committed to improving the lives of its residents by providing support and assistance when needed.Good to know
Customers should be aware that Notting Hill Genesis has a strict eligibility criteria for its affordable housing schemes. Applicants must meet certain income and residency requirements to be eligible for affordable housing.Reviews
Customers have praised Notting Hill Genesis for its excellent customer service and commitment to improving the lives of its residents. Many have also commended the company for providing safe and affordable homes to people in need.Amenities
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affordable housing -
community support
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repairs service
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tenant representation
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financial assistance
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maintenance service
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education program
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social activities
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housing advice
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security service
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cctv surveillance
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maintenance staff
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parking
FAQ
What is the process for applying for housing with the Housing Association?
To apply for housing with Notting Hill Genesis, one can visit our website, fill out an application, and provide the necessary documentation. Our team will then review the application, and if eligible, we will contact the applicant for further steps.What kind of support services does the Housing Association offer to tenants?
We offer a range of support services to our tenants, including financial advice, employment support, health and wellbeing advice, and access to educational and training opportunities. We also have a dedicated team that offers support to vulnerable tenants, such as those with disabilities or mental health challenges.How are maintenance and repair issues handled in the society?
Tenants can report maintenance and repair issues through our website or by contacting our customer service team. We have a team of professionals who handle these issues promptly and efficiently. In case of emergency repairs, we have a 24-hour hotline that tenants can call.Are there any rules or restrictions regarding the use of common areas?
Yes, we have rules and restrictions regarding the use of common areas, such as gardens and communal spaces. Tenants are required to follow these rules to ensure the safety and comfort of all residents. These rules are outlined in the tenancy agreement and communicated to tenants upon move-in.What security measures are in place in the society?
We have various security measures in place to ensure the safety of our tenants, including CCTV cameras, secure entry systems, and on-site security personnel. We also work closely with local law enforcement agencies to maintain a safe and secure environment for our residents.Reviews
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Leah Stennett
23-05-2023
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Tony Dang
if i could give 0 stars i would. worst construction and housing association out there. i should have done my research before buying a property from these people, poor quality building with so many issues and faults. now the staff, never have i dealt with more lazy people especially the defects, new build and PMO team, they do NOT want to help or fix anything. for buyers out there, avoid them at all costs.
20-05-2023
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K T
I’d give 0 star if it’s an option, unprofessional staffs ignoring emails and phone calls. Promised something and disappeared. Avoid if you may
20-05-2023
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Kevin Asher
Totally incompetent as a freeholder with shocking housing officers to support you. They subcontract to companies that rip them off and are unable to complete works, recommend avoiding if purchasing a leasehold with them.
13-05-2023
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Jim H
Broken lift for 50 days and counting. Avoid anything to do with this mess of a company.
13-05-2023
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Mark ffrench-Constant
As countless others have already said, a complete joke of a company. Nothing gets done, staff seem to have zero accountability. I bought a flat with NHG owning the freehold, they charge £150 service charge a month but do not do any repairs or upkeep to the property. They also refuse to give me a breakdown of where the service charge is spent (which is illegal). My housing officer just completely ignores me, and complaints I raise get passed to the housing officer, who ignores them. I strongly advice anyone from buying a leasehold from them. I’m sure I’ll get a response saying how sorry they are and to contact them, but I’ve been trying to contact you for 7 months! You contact me. You have my details.
27-03-2023
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Andrea Gallo
I live in a flat in Gallions Reach - we have been having mice infestation in the balcony for months and they promised they would bring pest control - it never happened. I raised complaints online and they marked them as 'resolved' but never got in touch or did anything to resolve the issue. Also, there is a severe H&S issue with a neighbours dog's wee and fouling dripping on the residents' heads and bodies as they use the only available gate to access the building - NHG never came back to us residents to even acknowledge the issue. The worst agency I ever had.
27-03-2023
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Aaron Parmar
Accept an offer then change it last minute, meaning 6m in a hotel at my cost, agree to fix things before sale and then take 3 years to fix some, then deny agreeing & say it’s your problem. AVOID this shambles of a company as I wish I read reviews before, as I’ve not met a single resident who is happy.
27-02-2023
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Fodi Photiou
This has to be the worst company ever if you're looking to buy a new build from this company trust me when I say do not even bother from day one I've had nothing but issues anytime you call or email them they will pass you around from post to pillar my bathroom was completely flooded because of the bad workmanship they do a few months ago I emailed plumbers report verifying it was down to to their bad workmanship across to them and still heard nothing back I had to redo my entire bathroom just to wake up this morning to find my entire bathroom completely flooded due to the flat upstairs most likely due to the bad workmanship they done on his flat I've had to change the entire lighting in my premises cause when one light bulb went out I found out out that it is old stock and they do not make these lights no more I have everything I need so I will be taking them to court
27-02-2023
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Kevan Flanagan
Renting a property from this outfit no heating or hot water from day 1 been 2 months now costing about £8 a night to keep the flat even slightly warm. Everyone just passes the blame to another person. Boiler now leaking all o we the side in the kitchen, maybe once it blows up they will care.
27-01-2023
