Norwood Road Veterinary Surgery
Norwood Road Veterinary Surgery is a trusted veterinary clinic located in London, England. They offer a range of healthcare and medical services for pets, including emergency veterinarian services. Their team of experienced veterinarians is dedicated to providing the best possible care for pets in need. Whether it's a routine check-up or a medical emergency, Norwood Road Veterinary Surgery is committed to ensuring the health and well-being of all animals.
Introduction to Norwood Road Veterinary Surgery
Norwood Road Veterinary Surgery is a trusted veterinary practice located in Norwood, London. Established in 1985, the company has been providing exceptional care for pets for over 35 years. The practice is dedicated to providing the highest quality of care for pets and their owners. They have a team of experienced veterinarians who are passionate about animals and strive to make every visit as comfortable as possible. What makes this company unique is their emergency veterinarian services, which are available 24/7.Services & products
Norwood Road Veterinary Surgery offers a range of services to keep pets healthy and happy. Their services include routine check-ups, vaccinations, dental care, and surgery. They also provide emergency veterinarian services, which are available round the clock. In addition to their services, they also offer a range of products to keep pets healthy, including prescription diets, flea and tick prevention, and heartworm prevention.Location
Norwood Road Veterinary Surgery is located in Norwood, London. The area is a vibrant and diverse neighborhood with a mix of residential and commercial properties. In the area, customers can expect to find a range of businesses, from local shops to national chains. Customers can also expect to experience a sense of community in the area. The practice is easily accessible by public transportation. The three closest public transportation options are the West Norwood train station (0.5 miles), the Tulse Hill train station (0.7 miles), and the Norwood Bus Garage (0.2 miles).Benefits
Customers should choose Norwood Road Veterinary Surgery because of their commitment to providing the highest quality of care for pets. The practice has a team of experienced veterinarians who are passionate about animals and are dedicated to providing exceptional care. Their emergency veterinarian services are available round the clock, which means that customers can rest assured that their pets will receive the care they need when they need it most. The practice also offers a range of products to keep pets healthy, making it a one-stop-shop for all pet care needs.Good to know
Customers should be aware that Norwood Road Veterinary Surgery requires appointments for all visits, including emergency veterinarian services. This helps to ensure that each pet receives the attention they deserve and that appointments are not rushed.Reviews
Customers have left positive reviews for Norwood Road Veterinary Surgery, praising the practice for their compassionate care and professionalism. Customers have also noted that the practice is clean and well-maintained, and that the veterinarians are knowledgeable and take the time to answer any questions. Overall, customers have had great experiences with the practice and would recommend it to others.Amenities
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pet-friendly facility -
online appointments
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in-house lab
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x-ray machine
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ultrasound
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pharmacy
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grooming services
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exam room
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x-ray room
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ultrasound room
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boarding services
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pet food
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pet supplies
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separate cat area
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separate dog area
FAQ
What are your hours of operation for emergency veterinary services?
Our emergency veterinary services are available 24 hours a day, 7 days a week.Do you have on-site diagnostic equipment such as x-rays and ultrasound machines?
Yes, we have on-site diagnostic equipment including x-rays and ultrasound machines to help diagnose and treat our patients.Do you offer any preventive care plans or packages for regular services?
Yes, we offer preventive care plans and packages for regular services to help keep your pets healthy and catch any potential health concerns early on.What are your hours of operation and do you offer after-hours emergency care?
Our regular hours of operation are Monday to Friday from 8:30am to 7:00pm and Saturday from 8:30am to 4:00pm. We also offer after-hours emergency care for our patients.Do you have any after-care services for pets recovering from emergency treatment at your facility?
Yes, we provide after-care services for pets recovering from emergency treatment at our facility. Our experienced team will ensure that your pet receives the necessary follow-up care and support for a successful recovery.Reviews
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Closet Store
Can’t praise them enough. Continuous support and advice. Treating both my babies as family
27-04-2023
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Mark Garratt
Helpful and responsive
27-04-2023
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Robert Kerr
A great neighbourhood vet.
27-04-2023
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naomi morrill
27-04-2023
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Sebastian Day
We have been with Norwood Road Vets for a long time. Our current cat Marty is 8 and has always been at this vet and before that our other family cats also used the practice. The staff are nice and the service generally good. However after our last visit for routine dental work we have been left with a bit of a sour taste in our mouths! We were told (at a previous visit to the same vet practice) that Marty was developing or was at risk of developing Gingervitus and therefore needed his teeth cleaning and plaque removal and that this would cost approximately £300-400 pounds. This including a general anaesthetic and various other injections but still seemed like a lot of money for a basic teeth clean, but we do love our Marty so decided to have the work carried out. We then mentioned that he had been sick a couple of times and that we had some concern so the vet suggested blood tests which we accepted for £70, they then called again after drop-off and offered further testing at another £40, which we accepted. All went well and we had some positive feedback from the vet with no issues identified and told the teeth were in good health, no health issues could be identified and he was sliming down closer to his target weight, whihc all sounded great. We added a drontal wormer tablet to this for £7/8, but then the bill came back at over £600! £300 had become £450 that then became £605! I asked for an invoice (that was printed out after payment was made). After getting home and reviewing the invoice, there were 2 additional items that appeared incorrect or that we were unaware of, 1. a tooth extraction, and 2. a mouth X-ray. We therefore challenged this with the practice and were informed, as we were also told previously, that there was no extraction and the teeth were in good health. The extraction (£60) was added to the bill in error and that we would receive a refund. We also questioned why a £90 x-ray had been undertaken if the mouth was generally seen after the £300+ comprehensive assessment to be in good health and why we had not been asked about this before it was undertaken. The response to this was only that they would take it away and discuss it at the next "practice meeting". Although we except that veterinary work can be expensive, these added, incorrect and unnotified sums added to our bill leave us feeling somewhat negative from the experience. If we had not challenged them, we would have paid for work that was not even undertaken. Generally the practice should have better communication of the work and cost of work undertaken and a better policy of checking invoices, before requesting payment and supplying copies before payment is made for customer review. We will be sure to check in future before making any payment! Hopefully better next time Norwood Vets!
27-02-2023
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Nina Rajani
They are absolutely amazing, always go the extra mile and do not rip you off. Thank you Norwood road vets - we appreciate you!
27-02-2023
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Claudia Stolze
Very friendly and helpful. The vet taking care of my cat was knowledgable and personable and handled my very frightened pet with care and expertise. Thank you.
27-01-2023
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Rosaleen Duncan
I highly recommend Norwood vets from the receptionist to the nursing staff and the vet all are extremely polite, explain everything clearly and have always treated my cat Rosie with kindness and high quality care. I trust them to be honest in their assessment and prices. Thank you Norwood vets. I wrote the above review a while ago and I still stand by it in December 2022.
27-12-2022
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Paul Davis
Great vet. Very friendly and professional. Highly recommended
27-11-2022
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Luke Walker
Our local vet who have been so great with our two dogs. Always great care and everyone so welcoming. They always make a fuss of our dogs when we come in which they love
27-11-2022
