Norton Way Group
Norton Way Group is a company based in Letchworth Garden City, England. They specialize in auto brokering, auto insurance agencies, car dealerships, car manufacturing, and fabrication. They also offer insurance for cars, boats, and motorcycles.
Introduction to Norton Way Group
Norton Way Group is a company based in Letchworth Garden City, England. Established in 1989, the company has since been providing top-notch services in the automobile industry. Norton Way Group aims to provide a unique car buying experience to its customers, and it has been successful in doing so.Services & Products
Norton Way Group is a one-stop-shop for all automobile needs. The company offers a wide range of services, including car sales, servicing, and repairs. They also have a range of new and used cars from different manufacturers. Norton Way Group has partnered with various car insurance agencies to ensure its customers get the best insurance deals possible.Location
Norton Way Group is located in Norton Way North, Letchworth Garden City, England. The area is known for its vibrant business community, with several car dealerships and manufacturers around. Customers can expect to experience a friendly and welcoming atmosphere when they visit Norton Way Group. The three closest public transportation options to Norton Way Group are The Broadway Bus Stop (0.2 miles), Letchworth Garden City Railway Station (1.2 miles), and Baldock Railway Station (3.1 miles).Benefits
Norton Way Group stands out from other companies in the automobile industry due to its exceptional customer service and attention to detail. The company has a team of expert technicians who ensure that all cars are in top condition before they are sold. Norton Way Group also offers competitive prices for its services and products.Good to Know
Customers should be aware that Norton Way Group only deals with reputable car manufacturers and insurance agencies. The company is committed to providing its customers with quality products and services.Reviews
Customers have praised Norton Way Group for its professional and friendly staff, efficient service, and competitive pricing. Many customers have also commended the company for its attention to detail and commitment to customer satisfaction.Amenities
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leather seats
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heated seats
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navigation system
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sunroof
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cruise control
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alloy wheels
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power windows
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power locks
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backup camera
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bluetooth
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air conditioning
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cd player
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satellite radio
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usb port
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online quotes
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roadside assistance
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flexible payment options
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mobile app
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online account management
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comprehensive coverage
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collision coverage
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liability coverage
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test drive
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financing
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trade-in
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service center
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parts department
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warranty
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on-site mechanic
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delivery
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pick-up
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automatic transmission
FAQ
Do you have experience brokering the type of vehicle I am looking for, such as a luxury car or a motorcycle?
Yes, as an auto broker, we have experience brokering a variety of vehicles including luxury cars and motorcycles. Our team is knowledgeable and can help you find the vehicle that meets your specific needs and preferences.What safety features are included in your cars?
As a car dealer and manufacturer, we prioritize safety and include a variety of safety features in our cars. These features can vary depending on the specific make and model, but may include airbags, anti-lock brakes, traction control, backup cameras, and lane departure warning systems, among others.Are there any discounts available for safe driving or multiple vehicles?
Yes, we offer a variety of discounts for safe driving and multiple vehicles. These discounts can vary depending on your specific insurance policy and driving record, but our team can work with you to find the best options for your situation.What is your claims process and how quickly can I expect a resolution?
Our claims process varies depending on the specific insurance policy, but we strive to make it as efficient and hassle-free as possible. Our team will work with you to gather all necessary information and guide you through the process. As for resolution time, it can vary depending on the complexity of the claim, but we aim to resolve claims as quickly as possible while still ensuring that all parties are treated fairly.How responsive is your customer service department and what are your hours of operation?
Our customer service department is highly responsive and committed to providing excellent service to our customers. Our hours of operation vary depending on the specific location, but we strive to be available whenever our customers need us. Our team is also available to answer questions and provide support via email or phone outside of regular business hours.Reviews
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David AP
Great experience buying a used Kia. The showroom is a large open space with good facilities for potential buyers. Thank you to Adrian with his assistant in choosing our new family car. My wife wanted to view 4 or 5 cars. Adrian showed great perseverance in dealing with our many requests. Definitely recommend.
29-09-2022 -
Simeon Arabov
Timewasters. Norton Way Group in the face of Michael Parker "had" interest into buying my car after I listed it on carwow. After waiting for a week to hear anything from them & got nothing, I started asking questions whether they're picking the car at all. Then I was told I have to wait for another week because they had no driver available. I kindly offered to drive the car to them if they paid for it as carwow suggest things work, to be told "they're too busy" because they deal with more than 100 cars a month. Well that isn't my problem, is it? So if you want to be messed around and have your time wasted - go to Mike Parker from Norton Way Group.
29-09-2022 -
John Brough
Stay as far away as you can!! Sadly the image of second-hand car dealers reaffirmed. This refers to Carverse, one of their group of car companies. Helpful at point of sale. After sale – forget it. My 4 year old Kia Sportage, costing £15, 320 was delivered to me missing the rear area cover/parcel shelf. I assumed it was left out for cleaning and asked politely for it to be sorted. Told and I quote “ most don’t come with them”! Having looked at several other Kia Sportage cars, all of which had one, I know this is not true - It’s not exactly an optional extra when the car is new. Their suggestion – Go on Ebay!!!! Sad because I wanted to believe in their friendly pre- sales patter. Following this review I received a professional response by phone from David, the Manager of Carverse, assuring me he would like to put things right and will be replacing the shelf. I am confident he follow through on this. Replacement part arrived swiftly and in good condition.
29-07-2022 -
Andrew Strictly
World class bad service - beware, when things go wrong you will get no assistance from this company. Engine with 100K warranty fails after 17K, the respknse is "nothing to do with us". Then you are passed to their solicitor as they wash their hands. They have no systems in place when things go wrong, be aware.
29-05-2022 -
Charles Nahum
Was delighted to have arranged a test drive of the new MG EV. Elliot is a first class sales professional offering sound guidance and advice. We have yet to decide on a purchase but feel very well informed.
29-05-2022 -
Kalib Mew
Placed an order on the 18th for £180 for car mats and a boot protector. After exactly a week with no contact I called them to ask for an update as my new car had arrived. They said after checking they are not in stock and dont know when it will be. No apology or sorry when have not called you. Just a statement. As in the only reason we all know whats going on with this order is I called. So i requested a refund that then took 3 working days to appear. All round very dissapointing experiance.
29-05-2022 -
carole reeve
All very helpful
29-05-2022 -
Rahmat Kazi
29-05-2021 -
Michael Bunce
Where do I start? Their vehicle description was through rose tinted glasses. Many cosmetic issues ignored. Unfortunately I was buying at distance and had to trust them, don't ever do this with this company ! Their mot missed a defective light and 2 exhaust parts being broken. It shouldn't have passed the mot. Their pre delivery service ignored the drive chain having parts beyond their service life. They refused to fix all of the issues. They left me without a vehicle for 2 months and laughed as they said no to a loaner as a stop gap. Their sales manager asked me to send an email saying I wouldn't pursue them for any other repairs on the vehicle and they would fix just 2 of the 4 initial faults. Their branch manager was totally unprofessional and was reprimanded for his actions. They knew I lost 7% value on the vehicle after it was partly repaired by them and then finished by myself with parts supplied at the expense of the finance company, to a standard where I could just sell it on as it had used all it's warranty waiting for parts and I didn't want the worry of more underlying issues surfacing. Knowing My comments of' I'd never buy another vehicle off them', they offered me a £500 credit off another vehicle by way of compensation. Don't use them, purely because if it goes wrong, they will ignore you and be rude and abusive hoping you give up. Their managers are unprofessional under pressure ( this was logged and accepted to be the fact ,yet they kept their jobs ) Even their customer care dept. for the group dragged out a response to my complaints and issues. If you buy off them after reading this, then I hope for your sake nothing goes wrong with your vehicle. Remember my comments Description, condition, mot, service and even after care are all lacking to a point that I doubt they will be operating as a business for much longer if this is their standard.
29-05-2020 -
Tom Williams
Excellent service today when 4th gen Honda CRV electric power steering functions checked out as steering had different feel to previous 4th gen CRV. Computer indicated no problems but steering angle sensor reset as precaution. Car under warranty so no charge. Most other manufacturers dealers would have charged at least £130. This service is typical & why we are now on our 13th Honda.
29-05-2019