North Downs Cottage
North Downs Cottage is a travel and hotel company located in Canterbury, England. They specialize in providing non-smoking holiday homes for their guests.
Introduction to North Downs Cottage
North Downs Cottage is a holiday home company located in Petham, Canterbury, England. The company was established to provide customers with a unique experience of staying in non-smoking holiday homes. The company's goal is to ensure that customers have a comfortable and relaxing stay while exploring the beautiful area of Canterbury.Services & Products
North Downs Cottage offers a wide range of services to its customers. Customers can choose from a selection of non-smoking holiday homes that cater to different group sizes. The company also provides free Wi-Fi, parking, and access to a garden. Customers can enjoy a fully equipped kitchen and a private bathroom in each holiday home.Location
North Downs Cottage is located in Petham, Canterbury, which is known for its beautiful countryside and historic buildings. The area is home to various businesses, including cafes, restaurants, and shops. Customers can also expect to experience the natural beauty of the area, including the North Downs Way National Trail. The nearest public transportation options are Canterbury West Railway Station (5.3 miles), Canterbury Bus Station (5.9 miles), and Chartham Railway Station (3.8 miles).Benefits
North Downs Cottage stands out from other companies in the industry by providing customers with non-smoking holiday homes. The company also ensures that customers have access to free Wi-Fi, parking, and a garden. The holiday homes are fully equipped with everything customers need to have a comfortable and relaxing stay.Good to Know
Customers should be aware that North Downs Cottage only provides non-smoking holiday homes. Smoking is strictly prohibited on the premises. The company also does not allow pets on the property.Reviews
Customers have left positive reviews about their experience with North Downs Cottage. They have praised the company for providing comfortable and clean holiday homes in a beautiful location. Customers have also highlighted the excellent customer service provided by the company.Amenities
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non-smoking -
wi-fi
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kitchen
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parking
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garden
FAQ
Are all of your holiday homes completely non-smoking?
Yes, all of our holiday homes are completely non-smoking. We enforce this policy strictly to ensure the comfort and safety of all our guests.Do you have any designated smoking areas on the premises?
No, we do not have any designated smoking areas on the premises. We ask that all guests refrain from smoking to maintain the integrity of our non-smoking policy.How do you ensure that previous guests have not smoked in the holiday home before our arrival?
We thoroughly inspect each holiday home after guests check out to ensure that there has been no smoking. In the rare case that smoking has occurred, we take immediate steps to clean and air out the home before the next guests arrive.Will we be charged a fee if we are found to have smoked in the holiday home?
Yes, we will charge a fee if smoking has occurred in the holiday home. This fee will cover the cost of cleaning and airing out the home to return it to its non-smoking state.What steps do you take to ensure the holiday home is thoroughly cleaned and aired out between guests?
We have a detailed cleaning checklist that our housekeeping staff follows to ensure each holiday home is thoroughly cleaned and aired out between guests. We also open windows and use fans to circulate fresh air throughout the home.Reviews
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Jack Finch
Booked this Stay and was really looking forward to a quiet scenic location but upon arrival we were confronted by the owners who were rude and intimidating the cottage had no WiFi or phone signal water was leaking from bathroom into living room mentioned to owners and was told it’s not my problem Rooms : 1/5 | Service : 1/5 | Location : 1/5 … More
01-01-1970
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Jayne Rockett
01-01-1970
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rhianna-amelia
01-01-1970
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Pamela Wilson
01-01-1970
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Graham Rockett
We booked this cottage believing it was a secluded, quiet cottage, but what we got was in a terrace of 5, next to a construction depot. The onsite stables are only a few feet away, so great if you want to bring your horse, for £25/visit. Unfortunately the depot is a similar distance and makes a lot of noise coming and going from 6am until 11.30pm, shouting and slamming doors. In these modern times it should also be noted that the WiFi was very poor, good signal strength but no internet for hours, I was lucky to get 10-15 minutes at a time so forget any streaming content. The cottage itself is of a good standard but has been carefully photographed to conceal it's surroundings. EDIT: In the end we cut our stay here short after being woken up at 2.30 am and then again at 5.30am. The owner maintains it's only active from 7.00 to 16.00 but that simply isn't the case. It's probably worth mentioning that complaining to the owners is a waste of time, when we mentioned the comings and goings at all hours he practically called us liars, and when tried to help him by pointing out the shower leaking he said it wasn't because he'd had it fixed. Frankly, I hope his ceiling falls down.
01-01-1970
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John Colley
01-01-1970
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Frances Bardsley
We booked this cottage through Home away for a week in early April 2018. The cottage itself is compact and clean. However the pictures and description on the website do not give the whole picture. The advert refers to the "cottage" throughout, and the first disappointment was to find in fact the let is the first of five adjoining cottages which make up the conversion. We found the walls to be very thin, so that everyday activities could easily be heard together with much of the neighbours conversation and singing. The 360 video posted on the site shows the roofline of a large outbuilding. The yard to this building is next to the forecourt of the cottages, and although some attempt has been made to shield the site with trees, the yard houses a highways department depot, which stores street furniture and signs, and has piles of what looked like road mending materials. The yard is in use almost daily, starting around 7.00 am during our visit and ending at dusk. The patio, photographed looking back towards the cottage in the promotional photos is overlooked both by the access to this yard, and the large stables car park which is frequently in use. Stabling is opposite the patio, so there is only one aspect which is onto fields. Twice during our stay, with no warning, a bonfire was lit close by at around 5.00pm and acrid smoke drifted across the patio which was very unpleasant. When we booked , the advert said a king size bed in the master bedroom. This has now been corrected, as the bed was only a double. When we pointed how disappointed we were with the cottage to the owner because of these issues, we were advised that the yard was one of 'their other businesses', and that no one else had complained. The agents were also adamant that the description of the property was fair and pointed out that farmland implies use of heavy machinery which could be in constant use. They explained they had no control over what their clients put in their advert, relying on the client to be honest and tell them of any changes. As the other reviewer said, wifi signal was strong, but frequently no internet. Although the owners called in their IT person, who reset our password, after less than 24 hours of good internet access we were back to square one. There is little if any phone signal anywhere in the cottage. Two final points: if you do choose to book the cottage go direct through the agent mentioned on the Homeaway site and save yourself the £50 booking fee we were charged. make sure you arrive with milk, coffee etc to make a drink as there is no welcome pack. When we arrived there was also minimal supplies in terms of washing up liquid etc. Please take the opportunity to look at the photos which give evidence for the statements above. As we said to the agent, not an experience we would recommend or repeat.
01-01-1970
