Nordic Outdoor Covent Garden

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Reviews

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  John Sullivan

  Very helpful staff who clearly know what they are selling. High end clothing and equipment. Very happy with what I have purchased today.

  25-05-2023
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  Ben Eyal

  Great outdoor shop.

  27-04-2023
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  Babita Singh

  Way too overpriced for what you get !! only has a two week return policy. Every place I know has 30 days return so that took me by surprise. The changing room is so dark you can’t see a thing and hangers so high I think they’re made for people who are over 6 feet tall, overall not great, I don’t think I would be going back

  27-03-2023
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  S T

  27-03-2023
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  Jaspreet Sidhu

  I'm from Vancouver here on vacation and noticed a small strip of shops dedicated to outdoor gear. Thought it wouldn't hurt to check them out and ended up finding Nordic outdoor. Figured this shop could use another review and hopefully the staff, ownership, and future customers can read this. Disclaimer: I am very much into mountaineering, climbing, splitboarding, camping, hiking, and backpacking. And do so at an elite level. My knowledge of outdoor gear and it's purpose will be higher than the average persons. Shop floor: Everything is clean, organized, marked, and easy to find. The only difficulty I had was what appears to be the sale rack (right when you enter the store to your left). A little bit disorganized but understandable as many hands have shuffled through items to find a great deal. Quality of goods: Really high quality stuff ranging from Norrona, Haglofs, Peak Performance, etc... . All great brands that have amazing customer support. (I feel from other reviews this is what the shop itself is lacking, rest assured Norrona and Peak Performance have amazing customer support and if the shop isn't supportive I'd say keep your receipt and take it up with them, they will more than likely go out of their way to make your life much easier than the staff may). Customer service: Quite poor, one of the two gentleman did initially say hi but once that was done I didn't receive any support. I did end up purchasing a norrona falketind vest but unlike many people I knew what I was purchasing and why. I can see how it could be daunting to come into a store and be overwhelmed on what to buy. Staff support here would be really helpful for future customers. Even when I approached staff to see if maybe there was another colour I was just told check online (there is a computer at the till, yes it's a pos system but they do have full internet capabilities, it wouldn't have been hard to check). The store itself was moderately busy but not bustling and a few of the other folks were also not approached or asked if they needed help. Returns: I scored a great down vest at an amazing price (again I knew what I was purchasing). I did notice a small sign to the left of the register highlighting their return and exchange policy. Which states no in store returns but online orders within 14 days. Maybe this has changed since people have complained but I still do think it should be mentioned to customers at the point of sale as it would stop alot of confusion or future disagreements (if management isn't honouring what is written on the sign then I'd say shop elsewhere). My experience was quite great as I got an amazing deal on a vest. And I knew what I wanted if I was going in with no outdoor experience and a poor understanding of gear and technical clothing I could see how I wouldn't have had a pleasant experience. I'd say checkout Nordic outdoors if you're looking for some great kit that will last you many years in the outdoors.

  27-02-2023
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  Marta Żukowska

  27-01-2023
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  tim cotterell

  This is a great place to shop. The product range is very good and they are all top quality and reassuringly expensive. The manager is excellent - really friendly, knowledgeable and helpful. The changing rooms were a bit dark and the hooks looked to have been put up by a very tall person.😂

  27-12-2022
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  Jaren Cooley

  No returns????

  27-12-2022
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  Jack Harrison

  WARNING. You can not return items, only exchange them. What kind of retail store does not accept returns? It is simply unacceptable and rude to say to a customer ‘it says so on the receipt’. If this is your policy, it should be made clear at the point of purchase. By the time I have the receipt in my hand it is already too late! Awful experience.

  27-12-2022
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  Justin Mckie

  High end Nordic kit. But the service was poor. Two of the sales people were more intent on bantering with each other at the door, than helping us get some base layer sizing. The young lad came with us to help, then just quietly slipped away when he didn’t know the (female) sizing. And went back to the door for more chats. It was bizarre.

  27-12-2022