Nicky Cornell

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Reviews

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  lisa norwood

  I am never one to leave reviews but I just had to for this company, from purchase to delivery the customer service was absolutely brilliant! Extremely friendly including the delivery drivers! They also advised my tables could be assembled by them prior to delivering to me free of charge which is absolutely amazing. The tables themselves are just gorgeous, perfect condition and exactly what I wanted

  27-05-2023
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  Sharon Collins

  Purchased outdoor sheep for my garden. Fabulous quality and I'm so pleased. Brilliant friendly service from store and delivery drivers were excellent too..Baaabara has now settled in to her new home in Lancashire. 5 star service Would recommend store.

  22-05-2023
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  Clifton Richardson

  I visited this place with my wife, to look for a sideboard. They have a wonderful selection of home furnishings - something to suit every taste. The staff were very friendly and helpful.

  15-05-2023
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  Cleo Tofts

  What a great showroom. Lots of beautiful things at very reasonable prices and the staff are very friendly and helpful. Just received my console table from them which is lovely and delivered very efficiently.

  15-05-2023
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  Mark Sanders

  We've bought many things from Nicky Cornell over the years as they have a wide selection of great and sometimes unusual furniture. The most recent purchase was a white antique french chest of drawers and we're very happy with this. The ordering and delivery process is straightforward with proactive communication by the team (via e-mail and phone) throughout. I'd be happy recommending them to anyone.

  08-05-2023
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  C LT

  I bought the Manor black sideboard after seeing it online, priced at £1468. It was, and is currently being described as being made from black finished mahogany wood on the website. When it arrived it was not as described. There was no evidence of any wood grain anywhere on the piece. A small area of it was damaged on arrival and on further inspection this revealed that both the veneer and ‘wood’ underneath were MDF. The use of this material was not reflected in the price or website description. The customer services team did accept that it was MDF that I could see and accepted the return on the same day. I have received a refund but only after chasing this, it took more than 21 days to get this money back.

  29-04-2023
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  Rob P

  Nice enough product (subject to receiving what was advertised) but extremely poor customer service. On 5th March we spent £1300 on an Antique Style Mirrored Sink Unit, pictured on the website with silver taps. Delivery was swift, and we received the unit within 1-2 weeks. Upon opening the box we saw that no taps were provided. We emailed Nicky Cornell on March 18th and were advised “Sorry if there has been misinterpretation on this occasion, the taps are not included with the sink units. Although the images have taps, this is for display purposes only. We have adjusted our website to make Customers aware of this.”… Not the best reply to receive. They’re sorry if there has been misinterpretation. If..? .. And it’s interesting that they thought that fixing the website for future customers would appease us, who had just spent £1300 for a sink which was pictured *with* taps, and no reference to taps not being included. Needless to say I responded asking them to send taps, as shown in the product picture. We received a follow-up email and taps were agreed to be sent. Again, to their credit, delivery was quick and we received them in less than a week. Jump forward 2 weeks and our builders went to fit the sink into our new bathroom and noticed a crack in the glass right at the bottom (only a small crack, less than an inch wide and relatively hidden - a crack which we had not spotted when we initially checked over the sink and discovered no taps). I called Nicky Cornell on 3rd April to advise that our sink has been fully unwrapped and it is damaged, so could we arrange collection and replacement. I was asked to send an email. I sent an email the same day. No reply. I called up the following day to ask if someone can address my email. No reply that day. But the next day (5th April) I did receive a reply, which opened “ We are surprised to learn that this now has damage, as we fully check all items before they leave our Warehouse.” I was then advised of the returns policy, noting that all damages must be reported within 48 hours of delivery. The email then suggested I contact a local glass merchant to fix it. I put my hands up, although we checked the product when received, we didn’t check it inch by inch and must have missed the small crack near the bottom. What I don’t appreciate is the manner of the emails, essentially accusing us of *now* damaging the item (which had remained boxed in the centre of our living room, as we’re not living at the house due to renovations). I even looked back at a video I filmed for my wife, to show her how the cupboard doors beneath the sink unit opened. And on that video you can make out the crack on the glass near the bottom, if you look closely! I sent a response email, advising that I think their returns/damage policy is unreasonable, and that I have video proof, and that I don’t appreciate the wording used in their email - but lo and behold, a week has passed and no reply. (Though I imagine, true to form, they will respond to my 1 star review, needlessly reiterating their returns policy). Overall - the products look nice, albeit some are overpriced, website listings may need to be double checked for accuracy, but unfortunately they’re let down by very poor customer service and after care. We won’t be buying from them again, obviously.

  29-04-2023
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  Emma Curling

  I recently visited their shop in Ware…a friendly smile and the lady was very welcoming as I entered. A treasure trove of items! So much to look at and I throughly enjoyed walking round. I purchased a lovely footstool and will be back again soon as there is alot on my wish list! Lots of different types of furniture and homewares you don’t see on the high street.

  29-04-2023
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  Ceri Holmes

  I was most impressed with the communications which followed when we had placed our order, it was impeccable customer service and delivery and our sideboard looks amazing.

  29-03-2023
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  Gary Dolman

  Highly recommend this company for their customer service and delivery. It was really nice to receive a follow up phone call to ask if everything was as expected after delivering a Portofino armchair that had been ordered.

  29-03-2023