New Hayesbank Surgery

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Reviews

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  Tolulope Adeleke

  Communication not best

  26-05-2023
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  philip angrave

  I use the surgery very regularly and have had no complaints, quite the opposite in fact. Everyone I speak with on the phone is very polite and helpful. When the GPs or other staff phone back, they are always helpful, and I have never felt rushed. I am very impressed by Dr Hussein who takes the time to listen, and I have never had the impression of being rushed or fobbed off. Similarly with Dr Stanley, who treated my hand he was extremely professional and compassionate. The New Hayesbank is amongst the best of other local GP services and can only perform in accordance with the limitations of the NHS. So Thank You, VERY MUCH.

  13-05-2023
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  Jamie

  Online appointment system is only available 3 hours a day Monday to Friday, and its about the same if you phone them, and when you use the online system it will ask you at least 50 irrelevant questions before just restarting the whole thing for literally no reason at all. They tell me I need an appointment but make it as pointlessly frustrating and idiotic as possible for me to do this, my gp before I moved you would just phone them at any point when they were open and they would book you in for the next day or the next week, how is that not an option.

  27-03-2023
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  Esther Garcia

  Disappointing; when I phone to ask for an appointment having already tried twice the last two days and then 111 tells me to call I am disconnected. I appreciate the pressure staff are under, but this system is broken.

  27-03-2023
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  Samraat Rai

  Absolute nightmare trying to get any appointments or general help in this clinic. Whenever I call they seem to just not have doctors available and there’s always a 20+ person queue. I had a fatal ski accident abroad and I tried to get something booked asap to get it looked at and reception tells me to call tomorrow morning. She didn’t seem to understand my situation and the urgency it required.

  27-03-2023
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  Samantha Mcgrath

  Absolutely disgusting. A lady called sue answered the phone to me was not interested in speaking to me a start of the call. Kept saying do an e-consult. I explained that I needed a appointment even an future appointment she said no I have nothing for you. I said even explaining that I have sickle cel as. I’m really tired all the time and feel so run down. Work full time pay my taxes and never call the doctors only if it’s important and have 2 children. She said a completely different thing back to me twice and I asked her did you even listen to anything I have said. She said I’m not a doctor I don’t no what’s wrong with you. So unprofessional and then said I’m aggressive because I tried to explain again the third time. I said it’s absolutely disgusting how you treat people that are asking for help and calling me aggressive when you wasn’t interested from the start of the call. If you don’t no how to take calls from patients or even no your job role because it was very clear that sue wasn't interested. As soon as she said I’m not a doctor how should I no. It became very clear that she was totally unprofessional in her job role and shouldn’t be allowed to speak to patients in that manner. How a doctors surgery can employe a rude and unprofessional staff member is beyond me. If I’m being treated in this manner I wonder how the sick and elderly are treated. I won’t be going back to newhayes bank especially when sue didn’t take my name. Date of birth to check anything. Totally unprofessional behaviour. I’m happy to teach sue how to answer a phone in a polite professional manner and treat patients fairly if new Hayes bank can’t afford to put her on a corse in how to treat others. It’s outrageous and unprofessional. Sue would also benefit from a corse about aggressive behaviour as she clearly doesn’t understand what it means and shouldn't label someone as being aggressive when she clearly doesn’t no what it is or what it means.

  27-02-2023
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  Nancy Rai

  Nurse named Theresa racially discriminated me and my mother during a blood test. She rudely demanded us to speak english after I was reminding my mum to breathe calmly after she accidentally caused my mum some pain when inserting the needle. She may have thought we were speaking bad of her when I was only telling my mum to take deep breaths. Horrible experience.

  27-02-2023
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  aji pathma

  I called nearly 5 times to make an appointment in two weeks. I have been told to call the online appointment system or make a call again tomorrow by 8 am.when I called, every time they told me different reasons to not to give an appointment. called this morning again after 30 minutes of holding they told me doctors called sick and they don't have appointments today and disconnect the call, so it is impossible to get an appointment when you really need one as they refuse to book in advance. The reception staff do not care about the importance of people being able to see a doctor. I don't want even give 1 star but I don't have option to give negative.

  27-02-2023
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  commcen commcen

  Can I understand why you cant make appointment at any time of the day???

  27-02-2023
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  Daryosh Persian

  Those who work in the reception department do not have the qualifications and training for this work at all, and with spontaneous and sometimes private questions related to the problems of the disease and according to their own judgment, they tell you when to see the doctor or not. I called many times and on time. I called, but they didn't give me time and lied to call me another day if I had a big problem

  27-01-2023