New Forest Fires
New Forest Fires is a fireplace store and gas logs supplier located in Lymington, England. They specialize in building and construction services, providing high-quality products and expert installation. Whether you're looking to upgrade your fireplace or build a new one, New Forest Fires has the expertise and products to meet your needs. Contact them today to learn more about their services.
Introduction to New Forest Fires
New Forest Fires is a company based in Lymington, England that specializes in providing high-quality fireplace stores and gas logs supplies. The company has been in operation for over 20 years and has established a reputation for providing excellent customer service and top-of-the-line products. What makes New Forest Fires unique is its commitment to using sustainable materials and environmentally friendly practices in all of its operations.Services & products
New Forest Fires offers a wide range of services to its customers, including fireplace installations, maintenance, and repairs. The company also provides gas logs and fireplaces accessories, such as screens, tool sets, and log holders. Customers can choose from a variety of styles and designs to fit their unique tastes and preferences.Location
New Forest Fires is located in the charming town of Lymington, a popular tourist destination on the southern coast of England. The area is known for its natural beauty, including the nearby New Forest National Park. In addition to New Forest Fires, visitors can find a variety of other businesses in the area, including shops, restaurants, and hotels. The closest public transportation options include Lymington Town train station (1.2 miles), Brockenhurst train station (4.6 miles), and Sway train station (3.3 miles).Benefits
Customers should choose New Forest Fires for their fireplace and gas logs needs because of the company's commitment to quality and sustainability. The company only uses the best materials and practices environmentally friendly methods in all of its operations. Additionally, New Forest Fires offers exceptional customer service and a wide range of products and services to fit any budget or design style.Good to know
Customers should be aware that New Forest Fires may have limited availability during peak season, so it is advisable to book appointments and installations well in advance.Reviews
Customers have consistently praised New Forest Fires for its excellent customer service, high-quality products, and attention to detail. Many customers have commented on the company's commitment to sustainability and environmentally friendly practices. Overall, New Forest Fires has an excellent reputation within the industry and is a top choice for customers in the area.Amenities
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online store
FAQ
What types of fireplaces do you sell?
We sell a variety of fireplaces including gas, electric, and wood burning options. Our selection includes traditional and modern styles to fit any home decor.Do you offer installation services for the fireplaces you sell?
Yes, we offer professional installation services for all of the fireplaces we sell. Our team of experienced technicians will ensure that your fireplace is properly installed and ready for use.What is your return policy for fireplace purchases?
We offer a 30-day return policy for all fireplace purchases. If you are not satisfied with your purchase for any reason, you may return it within 30 days for a full refund or exchange.What types of gas logs do you offer and what are the differences between them?
We offer a variety of gas logs including vented and vent-free options. Vented gas logs require a chimney or venting system to operate, while vent-free gas logs can be used without a chimney. The main difference between the two is that vented gas logs provide a more realistic flame while vent-free gas logs are more efficient and provide more heat.What is the warranty for your gas logs and what does it cover?
Our gas logs come with a limited warranty that covers defects in materials and workmanship for a specific period of time. The length of the warranty varies depending on the type of gas logs you purchase. The warranty covers the cost of replacement or repair of the gas logs if they are found to be defective.Reviews
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Simon Cox
Right from the first visit we had excellent advice from Lee for our particular—and probably unique challenge! With an open working fireplace in our sitting room, we wanted to install a wood burner in the room which backed onto it. Ours is an old house with 4 chimneys (fireplaces upstairs!) so no problem we had thought—but previous owners had removed the chimney intended for the wood burner! Lee recommended knocking through, installing a double facing wood burner and using the one chimney/flue actually available. Brilliant! All worked out with Lee’s team—Nigel in particular—completing the work in a couple of days. That was a year ago and the solution that Lee came up with has been fantastic—-two rooms heated for the price of one!!
15-05-2023
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David Halcro
Really helpful - had a quick job needed doing urgently, they turned up the same day and got it done. Many thanks
29-03-2023
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John Boggis
Hopeless. Went to the shop over three months ago and asked for a visit. After seven weeks went back. My details had been lost but we would go "to the top of the list." Still nothing. Must be good to have so much work that customers do not matter.
29-01-2023
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sean mullett
Friendly service.
29-12-2022
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Lisa Reynolds
Visited the store, chose fireplace and was told someone would call us to arrange a time to visit to provide a quote. Never received a follow up call or visit to get quote.
29-10-2022
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Kirby Walker
What a fantastic company to deal with. About 6 months ago we started looking for a wood-burner stove and liner. We asked many friends for recommendations and so forth… I also contacted New Forest Fires as they had a stove we saw online and were thinking about. After contacting them, they provided lots of information and advice but never tried to upsell us. They were honest with what they thought about different stoves and what would suit us best. They provided prices upfront and they were better than the others. They always had time for our questions. They then sent a fellow out to check our house and made sure we were purchasing the right stove and again did not try to upsell us, just gave us frank and honest answers. We decided to go with them. The installers came out at an arranged date and did a very professional job, were polite and cleaned everything so you wouldn’t have even known they installed the liner/stove and cleaned two fireplaces. They were honest, the prices were excellent, the service was excellent, and the installation was excellent. They were also “Bang on” with the stove they recommended. We would absolutely use them again and have already recommended them to others. Life would be easier is all companies acted like this one!
29-09-2022
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Sam Woodsford
Spot on service from start to finish! From initial enquiry to final fit of wood burner new forest fires have been flawless in guidance and understanding of our uncertain time frame. Quality product, quality fitting, friendly, helpful team. Thank you!
29-09-2022
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Glyn Evans
Always friendly and helpful with a good range of fires
29-08-2022
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Nick Crabbe
Very professional and very smiley crew. Installed a fireplace with no fuss at all. Excellent workmanship and faultless communication. Highly recommended.
29-07-2022
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Steve Dossett
Fireplace refurbishment, new chimney liner and wood stove restored. First rate service from Lee and the team. knowledgeable and helpful. So pleased with the finished project. Everyone was punctual polite and left the place spotless, no mean feat considering there was also insulation to remove. We are happy to recommend without hesitation or reservation. Steve and Nicci
29-07-2022
