National Rail
National Rail is a leading transportation company based in London, England. They offer a wide range of railway services including train ticket agencies, train ticket counters, and train depots. In addition, they provide transportation and shipping services for both individuals and businesses. National Rail is committed to providing reliable and efficient travel solutions for their customers. They are dedicated to ensuring that their clients have a comfortable and stress-free travel experience. National Rail is a trusted name in the travel and hotel industry, and they continue to provide exceptional services to their clients.
Introduction to National Rail
National Rail is a railway service provider operating in England. Founded in 1999, it is a public-private partnership between the Department for Transport and private train operating companies. National Rail aims to provide safe and reliable transportation for passengers across the country. What makes this company unique is its commitment to sustainability and reducing carbon emissions through the use of electric and hybrid trains.Services & products
National Rail offers a range of services to its customers, including train tickets, season tickets, and railcards. Customers can purchase tickets online, at train ticket counters, or at train depots. They also offer travel information and guidance to help passengers plan their journeys.Location
National Rail is located in London, specifically at Suite 410, 1 Northumberland Ave, London WC2N 5BW. The area is bustling with activity, and customers can expect to find a variety of businesses such as hotels, restaurants, and shops. The location is easily accessible by public transportation, with the closest options being Charing Cross Station (0.1 miles away), Embankment Station (0.2 miles away), and Leicester Square Station (0.3 miles away).Benefits
National Rail stands out from other train ticket agencies because of its commitment to sustainability and reducing carbon emissions. They also offer a wide range of services to help passengers plan their journeys, making it convenient for customers to purchase tickets and access travel information.Good to know
Customers should be aware that train schedules may be subject to change, and it's important to check for updates before traveling. National Rail also offers discounts for students and seniors, so customers should inquire about these options when purchasing tickets.Reviews
Customers have praised National Rail for its reliable service and convenience. Many appreciate the ease of purchasing tickets online and the helpfulness of the staff. However, some have expressed frustration with delays and cancellations, which can be a common issue with train travel. Overall, National Rail has received positive reviews from its customers.FAQ
What types of railway services do you offer?
We offer a variety of railway services, including freight transportation, intercity passenger transportation, and commuter rail services for local passengers.What types of trains do you service?
We service a range of trains, including diesel, electric, and high-speed trains. We also provide maintenance and repair services for locomotives, passenger cars, and freight cars.Do you offer on-site storage for goods?
Yes, we offer on-site storage for goods at our train depots. We also provide warehousing and distribution services for customers who need additional storage or handling for their shipments.What are your hours of operation and accessibility for customers?
Our hours of operation vary depending on the service and location. However, we strive to provide convenient and accessible services for our customers, and we offer online booking and payment options as well as customer service support via phone and email.Do you offer tracking or other visibility tools for customers to monitor their shipments?
Yes, we offer tracking and visibility tools for customers to monitor their shipments. Customers can access real-time information about their shipments, including location, status, and estimated delivery times, through our online portal or mobile app.Reviews
-
Kevin Whittington
The on line timetable suddenly told me that the train I had been checking on all morning would not be stopping at the Station I needed. (I was traveling in January). When I rang them I had to explain 3 times where I was traveling from and to including spelling out the name of my home station twice. Fortunately my wife was giving me a lift to the Station so I was able to continue the phone call. The excuse eventually given was computer error and the message should have been relating to was for something in April. Had I have relied on the message or not have been driven to the Station, I would have missed the train and therefore missed a hospital appointment.
27-02-2023
-
Charlie Williams
My call with national rail went well they told me when the rail strikes were what dates they were planned for
27-12-2022
-
Sean
26-30 railcard only available in a digital format, also you can't purchase it for 3 years either. Yet another bloody rip off from the UK railways.
27-11-2022
-
Daniel Ward
They should be shut down and fined and a new company bought in these strikes are absolutely rediculous!
27-10-2022
-
Samuel Moreno
Yesterday 6th of March it was a big mess the way to London Standsted airport because they have cut the line at Broxbourme without sayin anything. The bus services to reach the airport were fast but very bad organized by the staf without any signals, barrels to organize the queue and a lot of people jumping the line to get the bus before waiting their turns
27-05-2022
-
Bob M
Non existent customer service, poor service. They also charge an admin fee of £10 for refunds.
27-05-2022
-
sanjeev kumar
27-05-2022
-
jaime bird
No problems got to where I wanted to go
27-05-2021
-
Sonia Ruiz
Terrible
27-05-2020
-
Steven spink
27-05-2020
