Taxi Stands, Cruise Terminals

National Express Cardiff Coach Station

National Express Cardiff Coach Station is a transportation hub located in Cardiff, Wales. The station offers a variety of services including cruise terminals, taxi stands, travel and hotels, and transportation and shipping. Customers can expect reliable and efficient transportation options to and from the station.

Introduction to National Express Cardiff Coach Station

National Express Cardiff Coach Station is a transportation company based in Cardiff, Wales. The company was established with the purpose of providing affordable and reliable transportation services to the people of Cardiff and beyond. With a history spanning several decades, the company has grown to become one of the most trusted transportation providers in the region. What sets National Express Cardiff Coach Station apart from its competitors is its commitment to customer satisfaction and safety.

Services & Products

National Express Cardiff Coach Station offers a wide range of transportation services to its customers. These include coach services to various destinations across the UK, as well as airport transfers and shuttle services to cruise terminals. Customers can also purchase tickets for sightseeing tours and other travel and hotel packages.

Location

National Express Cardiff Coach Station is located in the bustling area of Pontcanna, within Sophia Gardens. This area is home to a variety of businesses, including restaurants, cafes, hotels, and shops. Customers can expect to experience a vibrant and lively atmosphere when visiting the area. The coach station is conveniently located near several public transportation options, including the Sophia Gardens bus stop, which is just a short walk away. The closest train stations are Cardiff Central and Queen Street, both of which are approximately 2 miles away from the coach station.

Benefits

Customers should choose National Express Cardiff Coach Station because of its commitment to providing safe, reliable, and affordable transportation services. The company has a team of experienced and qualified drivers who are dedicated to ensuring that customers arrive at their destination on time and in comfort. Additionally, the company offers competitive pricing and a range of travel and hotel packages to suit different needs and budgets.

Good to Know

Customers should be aware that National Express Cardiff Coach Station operates on a strict schedule, and it is recommended that customers arrive at least 30 minutes before their scheduled departure time to ensure that they do not miss their coach. Additionally, the company recommends that customers book their tickets in advance to avoid disappointment.

Reviews

Customers have praised National Express Cardiff Coach Station for its punctuality, reliability, and affordability. Many customers have also commended the company's drivers for their professionalism and friendly demeanor. Some customers have noted that the coach station could benefit from additional amenities, such as more seating and refreshment options. Overall, customers have had a positive experience with National Express Cardiff Coach Station and have recommended the company to others.

Amenities

parking
wi-fi
luggage storage
cash payment
credit card payment
online booking
wheelchair accessibility
air conditioning
cleanliness

FAQ

What is your policy for cancellations or no-shows?

Our policy for cancellations or no-shows depends on the type of ticket purchased. We offer both refundable and non-refundable tickets, and the policies vary accordingly. For refundable tickets, passengers can cancel or change their booking up to 24 hours before departure, and receive a full refund or credit for future travel. For non-refundable tickets, no changes or cancellations are allowed. In the case of no-shows, the ticket becomes invalid and cannot be used for future travel.

How do you ensure the safety and cleanliness of your vehicles?

We take the safety and cleanliness of our vehicles very seriously. We have a team dedicated to maintaining the highest standards of hygiene and cleanliness, and all our vehicles undergo regular deep cleaning and sanitization. We use high-quality cleaning products and disinfectants to ensure that all surfaces, including seats, armrests, and handrails, are thoroughly cleaned and sanitized after each journey. We also have strict protocols in place to ensure that our drivers follow all safety guidelines and regulations.

Can you provide information on the embarkation and disembarkation process?

Our embarkation and disembarkation process is designed to be as smooth and efficient as possible. Passengers should arrive at the coach station at least 30 minutes before departure time, and proceed to the designated boarding area. Our staff will be on hand to assist with any luggage and to check tickets. Once on board, passengers should take their seats and ensure that all belongings are securely stowed. On arrival at the destination, passengers should wait until the coach comes to a complete stop before disembarking. Our staff will be on hand to assist with any luggage and to direct passengers to the appropriate exit.

What amenities are available for passengers at the port?

At our coach station, we offer a range of amenities to make passengers' journeys as comfortable and convenient as possible. These include a waiting area with seating, restrooms, and vending machines for snacks and drinks. There are also shops and restaurants nearby, as well as taxi stands and public transportation options for onward travel.

What flexibility do you offer for changes or cancellations in bookings?

As mentioned earlier, our policy for changes or cancellations depends on the type of ticket purchased. For refundable tickets, passengers can make changes or cancellations

Reviews

Christopher Kitsos

20-05-2023
Dipin Jacob

First of all not enough signage to get a clear picture of the facility . Then comes the attitude from staff. Most importantly compared to Megabus they are expensive and slower. The positive is they got plenty of schedule

20-05-2023
Pranav Haridas

13-05-2023
Insuna Vox

06-05-2023
Antonio Fuentes

06-05-2023
Brian Fowler

Total absence of signage to assist first-time users. This is an unmanned bus station, and you have no clue if you are in the right place. Wrote to National Express with my concerns; no response, but they prattle on about great customer care on their website. Somebody doesn't get it.

29-04-2023
The wolf squad

27-04-2023
ROGER LAW

27-04-2023
Tolulope

27-04-2023
Faisal Hakim

27-04-2023