mydentist, Salisbury Road, Farnborough

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Reviews

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  MomagerGH Working Mom

  We have been customers for many years since 2009. However there are more disappointments with this practice that is becoming unacceptable. Plus we use it as private dentist not as NHS staff. Today I’ve arrived to my implant appointment on time but the receptionist let the patient that was late to take my space. They told me to wait to which I said I have another appointment to make in town and can only wait for 15min. They then told me that dentist can’t see me only late in the afternoon (which I can’t as I have other appointments that cannot be cancelled) and offered to come for an appointment 1 month later!!! I’ve originally been waiting for this initial appointment for 6weeks as the dentist that offers implants at this surgery comes o my once a month. Same thing happened to my husband 3 months ago when he had to take unpaid time off to take 2 kids for dental check up. They arrived on time and yet their appointment was given to somebody else instead! We then were rescheduled a month later! They haven’t refunded for the lost hours and I find it upsetting to even be there as a private customer! Not only that I’ve had to do a crown fitting 5 times as all times the crown was not properly measured and done upon the 4th attempt the crown cracked when fitting on the tooth. I’ve been going to do so many poor issues to this dentist twice a month and I’m done! Would not recommend this practice any longer.

  23-05-2023
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  TheLCNW

  As a dental phobic, I have to say I have been very well treated by both the dentists I usually see. Sympathetic and accommodating when dealing with my problem. Even the receptionists are friendly, which puts me at ease. I have no trouble visiting the practice.

  29-04-2023
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  ElsaWhitneyy

  Had been a patient here happily for many years. Sapna was my dentist but that good experience turned into a bad one for my whole family the past few years. I have 3 adult children & we have all recently changed dentists because of poor treatment. My son has been left with serve anxiety due to neglect & nasty comments about his teeth by her. His new dentist has redone work as he couldn’t believe how poorly it was done. My daughters have had issues & I myself have over time been left to feel totally worthless by my dentist to the point I dreaded going. She seemed anxious/reluctant to carry out work, constantly referring me. I had a tooth crumble during work so I had to have a crown fitted that came out as soon as I left the surgery. It wasn’t able to be refitted & I was left with a dead root in my mouth for 3 years (front tooth) said she couldn’t remove it. So couldn’t get denture. This affected my confidence greatly but she didn’t care. When I paid privately I got the best care as an NHS patient it was so bad. I don’t like to say bad things about people, I had previously had a good experience with Sapna and the surgery staff are lovely. But I feel very let down, the way I was treated & especially my son the last few years. I have cried tears over my treatment, how I have been made to feel, my son has been very distressed & unable to eat properly & no help was offered because we couldn’t pay privately. When you offer to pay you get the gold star treatment, when it’s NHS you feel like an inconvenience to be honest. Our distrust & anxiety got so bad we had no choice but to leave, we had to wait over a year to get another NHS dentist & I’m glad to say he is lovely & is fixing all our issues but sadly the damage is done & some of it can’t be fixed. I feel slightly bitter about all of this because I previously had such trust in my dentist. It’s a real shame that my whole family were neglected so badly. We are real people it should all be about making money!

  29-03-2023
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  Paul Shambrook

  28-02-2023
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  H C

  Hygenist Rebika was aggressive in cleaning my teeth, felt pain for 2 days in all my jaw. Then few days later I ended up in another dentistry prescribing me antibiotics due to severe infection, ended up with codeine and strong painkillers.There is a crown impact due to the aggressive work. Now I have to have root canal treatment due to the damage and new crown. How is it possible one hygenist to cause so much damage and ruin your new year . and one week before hygenist I had check up and 4xray at same dentist and was told all in order, just so obvious is from infection caused my not careful cleaning .At the time of pain tried to make appointment with the original practice but they wanted 86 pounds! it's just unbelievable how much pain I have to go through Everyone be aware as do not wish this kind of traumatising experience to anyone

  29-01-2023
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  Gavin Luke

  1st class dental care and staff are amazing.

  29-11-2022
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  Tracy Kavanagh

  Dr Ratna made me feel at ease whilst having my treatment. All reception staff always have a smile on their faces and are happy to help with any issues outstanding

  29-11-2022
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  Megan Kavanagh

  Amazing service from start to finish . From Both Dr.Ratna and the reception team.

  29-11-2022
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  rexpon92

  Very Friendly staff and wonderful service. they are clear with the problem was and what needs to be done. will visit again in the future.

  29-09-2022
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  dawn webber

  Professional clean efficient service

  29-09-2022