My Furniture

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Reviews

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  Nifisa Mohamed Soliman

  APPALLING customer service! the company’s courier driver refused to take the sofa up to the first floor claiming it wouldn’t fit. however I currently have a sofa measuring the same and it went through the doorway just fine. The person I spoke to from customer service so called “Bob” was extremely rude unhelpful and dismissive. He claimed I wasn’t being truthful about the dimensions of my current sofa. Truly shocking experience.

  26-05-2023
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  Laila Sheikh

  I have ordered from this site a number of times and have always been satisfied from what I have received. I decided I would visit the showroom to see if anything further catches my eye. I was disappointed in the customer service from all the staff in this store. Collectively, they were rude, unhelpful and unwelcoming. We were expected to just roam the cold store on our own accord with no help from any sales assistance. The idea of a showroom is to have a welcoming atmosphere where customers can look around and shop with the help of sales associates. It is unfortunate that this was not the case and unfortunately this experience has put me off shopping from this company and this is disappointing considering the good quality of the items. I urge for there to be training to the staff on what real customer service looks like.

  29-04-2023
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  Zahid N

  Excellent service

  27-03-2023
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  Vimla

  The reviews from Old Nomad and Charlie are very correct. My Furniture, has a very dishonest and immoral company ethic. They are known to several Trading Standards for not complying with the consumer rights act, selling substandard products and then going to great lengths to have customers reviews removed whilst refusing refunds . If you can afford to do so, take court action and report them to your local Trading Standards . The more claims the better.

  27-03-2023
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  Hawar Hama Karim

  Very nice decoration

  27-12-2022
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  Ifunanya Ibe

  Scam! I wish I read the reviews before ordering. I had the worst experience ever with this company. I bought 3 beds and mattresses from them for delivery in 1-2 weeks, after 2 weeks I had to phone them to ask about my order as I hadn’t gotten any delivery or update. That was when I was told they realized the mattresses are not available so they couldn’t complete my order, they said someone from their company should have given me this update and offered to either deliver just beds now and mattresses later or wait for both to be delivered together but no one communicated this to me until I called. Anyway, I asked them to deliver the bed asap because my husband was about to move overseas and I need him to build the beds before leaving. But, it took them another 2-3 weeks to deliver the beds, after my husband left, I now had to pay handy man to build the bed. Good luck with getting your refund from them if you do a return, they will do everything to scam you. I had to chase them for my refund, they said it will take 3-5 days for the refund to come back to my account. 2 weeks later, nothing came, I followed up and they refunded me short of £422.99, they probably thought I wouldn’t notice, I had to check with them and they said it was a mistake. Who does that? Then, they device another scheme to scam me since the first scam didn’t work, they took £120 from my refund, £60 for a bed that was refused because their drivers weren’t willing to try taking the bed to my room, they said it wouldn’t fit even if I took measurements of my staircase which clearly shows the bed will fit through my staircase, they wanted to leave the bed downstairs so I can take it up myself. I was also charged another £60 for collection of another bed that was inferior quality. They can’t just take £120 from me for nothing, that’s not right. I will take this to small claims court. This company is dishonest, take your money elsewhere. I’ve now purchased same superking size bed even bigger from benson and beds and they delivered to my room with no issue.

  27-12-2022
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  Maria Koumi

  The shop had beautiful furniture like I've never seen, each of the items were stunning, I wanted one of each item

  27-12-2022
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  Victoria Sutton

  27-12-2022
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  J F

  SCAMMERS!!! AVOID!!! AVOID!!! AVOID!!! Please if you’re considering buying furniture, go elsewhere! There are so many better companies that actually value their customers. If you see the review from Old Nomad, the exact same thing happened to me. I was advised by My Furniture that the sofa measurements would be fine for my doorway. Based off of this information, I ordered a sofa. They arranged for ‘Panther’ to deliver my sofa. When they arrived, the delivery man came downstairs and looked at our front door. He said yes that will fit. The delivery men then carried the sofa down the stairs, along the hallway and stopped at my front door. They then said they were unsure if the sofa would fit through the door in the box. I said we could take it out of the box and try. They didn’t want to wait. They told me they could take the sofa away and I’ll be refunded. Not once did they mention that this would cost anything. Even at the point of notifying My Furniture of the return, they never mentioned that this would cost me anything. I was appalled to see that I wasn’t refunded in full. They are charging me for the return even though it’s not my fault. Please be aware of this company. I feel like I’ve been scammed. In response to the reply below, your customer service team assured me that the measurements would fit into my home before I placed the order. This is misleading under the Consumer Rights Act 2015. You misled me into ordering the sofa based on the information that YOU provided. Also you’re saying that the deliver driver couldn’t wait a few minutes to work out what to do, even though they delayed my delivery by over 2 HOURS?! This is appalling customer service. What a scam. UPDATE: I ordered a new sofa from Snug, it was hassle free and far better customer service. Coincidentally, the same delivery driver delivered my new sofa and he apologised for the mistake last time and said that his colleague was new and shouldn’t have done brought the sofa inside when he could see that the door was too narrow for the box to fit through. Despite the delivery company accepting fault, My Furniture are still charging me £60 for the return. This is a warning to other customers to please go elsewhere for your furniture.

  27-12-2022
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  sam lilly

  Great service, quick delivery well packaged. Lovely tub chair larger than average . Good quality looks more expensive than it was . Very happy with my purchase would highly recommend and will use again😊

  27-10-2022