Mulberry Flagship
Mulberry Flagship is a renowned bag shop located in London, England. They offer a wide range of high-quality bags for all occasions. Their shop is a must-visit destination for anyone who loves shopping. With their prime location in the heart of London, Mulberry Flagship is the perfect place to find your next favorite bag.
Introduction to Mulberry Flagship
Mulberry Flagship is a British luxury fashion company founded in 1971. They are known for their high-quality leather goods, particularly their bags, which are made by skilled craftsmen in Somerset, England. Mulberry Flagship is unique in that they use traditional techniques to create modern designs, resulting in timeless pieces that are both fashionable and functional.Services & Products
Mulberry Flagship offers a wide range of products, including handbags, wallets, shoes, clothing, and accessories. Their bags come in various sizes, colors, and materials, such as leather, suede, and canvas. They also offer customization services, allowing customers to personalize their bags with initials or unique designs.Location
Located at 100 Regent St. in London, Mulberry Flagship is situated in the heart of the city's shopping district. The area is known for its high-end shops and boutiques, with brands like Burberry, Michael Kors, and Louis Vuitton nearby. Customers can expect a luxurious shopping experience, with attentive staff and a beautifully designed interior. The closest public transportation options are Piccadilly Circus Underground Station (0.2 miles), Oxford Circus Underground Station (0.4 miles), and Bond Street Underground Station (0.4 miles).Benefits
Customers should choose Mulberry Flagship for their commitment to quality and craftsmanship. Each bag is made with care and attention to detail, ensuring that it will last for years to come. Mulberry Flagship also offers excellent customer service, with friendly and knowledgeable staff who can help customers find the perfect bag for their needs.Good to Know
Customers should be aware that Mulberry Flagship's products come with a premium price tag. However, the quality and durability of their bags make them a worthwhile investment for those looking for a long-lasting accessory.Reviews
Customers rave about the quality and style of Mulberry Flagship's bags, with many saying that they are worth the investment. Reviewers also praise the company's excellent customer service, with staff going above and beyond to help customers find their perfect bag.Amenities
-
gift wrapping -
discounts
-
personalization
-
variety of bags
-
online shopping
-
in-store shopping
-
contactless payment
FAQ
What types of bags do you offer at your shop?
At Mulberry Flagship, we offer a variety of bags including handbags, shoulder bags, crossbody bags, tote bags, backpacks, and briefcases.Do you offer customized bags?
Yes, we do offer customized bags. You can choose the style, color, and material of your bag, and we can add personalization such as initials or a special message.What materials are your bags made of?
Our bags are made of high-quality materials such as leather, suede, canvas, and nylon. We also use exotic materials like python and crocodile for some of our luxury bags.What is your return policy for bags?
We offer a 30-day return policy for all bags purchased at our shop. The bag must be in new and unused condition with all tags and packaging intact. We will refund the purchase price or exchange the bag for another one.Do you offer any warranty or guarantee on your bags?
Yes, we offer a one-year warranty on all our bags. This covers any defects in materials or workmanship. If there is a problem with your bag, please bring it to our shop and we will repair or replace it free of charge.Reviews
-
Alexandra Beaufort
Fantastic team, great bags, can't resist every time.
29-04-2023
-
Se-Ing Li
(Translated by Google) Service attitude is acceptable (Original) 服務態度尚可
27-04-2023
-
Andrew Archut
The exceptional customer service by Alicia Haraburda at your Regent street location is nice to see these days. I knew what I wanted to purchase prior to entering the store however, Her process of helping me was impeccable. Her personality, courteousness, friendliness, and overall presentation was phenomenal! Thank you Alicia!
27-03-2023
-
CT
I processed an order with Mulberry online and unfortunately weeks later I had still not received it. I was not able to contact their customer service department by telephone to resolve the matter and received no reply to email either. I contacted Mulberry’s flagship store in Regent Street for help and advice. I can honestly say that despite being extremely frustrated and disappointed with the service I had received from Mulberry UK online the service I have subsequently received from the Regent Street store has been exemplary. Their customer service has been OUTSTANDING. They have been professional, efficient and taken complete control in resolving my issue. If you have the opportunity to visit the store to browse or make a purchase it is well worth doing so. It will certainly make your purchase so much more special due to the service they provide. You absolutely do not need an appointment to visit their store however I would advise calling in advance to make an appointment especially if it is for a purchase for a special occasion. My sincere thanks to the management and all the staff at Regent Street and in particular Maddie who without doubt has been exceptional and a total credit to Mulberry. In my opinion she sets the standard for a high end luxury retailer. It was an absolute pleasure dealing with her. I now look forward to making my next purchase with Mulberry, hopefully in the not too distant future.
27-02-2023
-
Margaret Owusu
I just want to say BIG thanks to Rhiannon at the Mulberry Flagship Store on Regent Street! I came in to check if I could fix the buckle on my Mulberry bag -expecting to send it off. She offered me a cup of tea and before it even arrived, she’d already finished fixing my bag there and then! Rhiannon was excellent and went above and beyond by offering to polish my bag while I finished my tea! Super quick service! She is so friendly and approachable. 10/10
27-01-2023
-
Di L
Considering how much you’re spending on a bag, you’d expect better customer service. Went to purchase a bayswater on 28/11. The staff were not as welcoming as I would expect of a luxury boutique. The sales assistant who just so happened to be there wasn’t smiling, didn’t come across as friendly at all. Didn’t offer a refreshment until after I paid for the bag. Didn’t ask or offer if I wanted to see anything else nor introduce any of the other items to me. No explanation how to care for the bag, details of the bag or anything like that. I would get better service shopping online. Offered me a huge wreath - how is anyone supposed to lug that around central London? I was told my receipt would be emailed to me. Had to small customer service 3 times and no receipt. I finally had to say I was going to escalate to complaint and low and behold, within 24 hours I got my receipt - why did it have to take a complaint to get them on action? Lucky I actually like the bag for it’s leather otherwise I wouldn’t ever shop here. The service is really poor standard.
27-12-2022
-
Ulle 70
OMG went in on a Saturday and was so well taken care of. Lovely sales woman, Suelen?! Wonderful, helpfull and caring. Offerd us sparkling wine and running around to show us things she thought could be interesting to us. Went in on Monday to buy a scarf. 3 young lady's only talking to each other, said HI that's all, only talking about their weekend. Not Okej!
27-12-2022
-
Michelle Paffett
Absolutely amazing store and staff we spoke to three members of staff during our visit to the store and all were friendly chatty and helpful to myself and partner we were made to feel welcome and they were happy to spend time chatting about the products. I was super happy with my first ever Mulberry purchase.
27-12-2022
-
Paul Adams
27-12-2022
-
Jackie
This is my second visit to this store. Beautifully laid out with so much choice.such helpful staff. I purchased some sunglasses. Not a huge selection but classic and stylish.
27-11-2022
