Motus Medical
Motus Medical is a UK-based company that specializes in providing medical equipment and devices to the healthcare industry. They offer a wide range of products and services, including oxygen equipment supplies, surgical supply stores, wheelchair repair services, and machinery and equipment. With a commitment to quality and customer satisfaction, Motus Medical is dedicated to providing the best possible solutions to their clients' medical needs.
Introduction to Motus Medical
Motus Medical is a UK-based company that specializes in providing high-quality medical equipment and devices for healthcare and medicine. The company was established with the aim of improving the quality of life for patients by offering innovative solutions for their medical needs. What makes Motus Medical unique is their commitment to providing excellent customer service and their dedication to staying up-to-date with the latest advancements in medical technology.Services & Products
Motus Medical offers a wide range of services and products, including oxygen equipment, surgical supplies, wheelchair repair services, and various machinery and equipment for medical use. They have a team of expert technicians who are trained to provide high-quality repair and maintenance services for medical equipment and devices.Location
Motus Medical is located in Staffordshire Technology Park in Stafford, England. The area is known for its diverse range of businesses, including technology companies, research facilities, and medical institutions. Customers can expect to experience a vibrant and dynamic atmosphere in the area. The three closest public transportation options are Stafford Train Station (2.1 miles), Staffordshire University Bus Stop (0.6 miles), and Beaconside Bus Stop (0.4 miles).Benefits
Customers should choose Motus Medical because of their commitment to quality and customer satisfaction. The company provides high-quality medical equipment and devices at an affordable price, and their team of expert technicians is always available to provide support and assistance. They also offer a variety of financing options for their products and services, making it easier for customers to access the equipment they need.Good to Know
Customers should be aware that Motus Medical is dedicated to providing safe and reliable medical equipment and devices. They adhere to strict quality control standards to ensure that their products are of the highest quality. Additionally, the company offers a variety of training and educational programs for healthcare professionals to ensure that they are able to use the equipment safely and effectively.Reviews
Customers have praised Motus Medical for their excellent customer service and high-quality products. Many have noted that the company is easy to work with and provides quick and efficient service. Customers have also appreciated the company's commitment to staying up-to-date with the latest advancements in medical technology.FAQ
Can you provide references or testimonials from other customers who have used your products?
Yes, we have references and testimonials from other customers who have used our products. You can find them on our website or we can provide them upon request.Are your products compliant with industry standards and regulations?
Yes, all of our products are compliant with industry standards and regulations. We ensure that our products meet the highest safety and quality standards.Do you provide installation, maintenance, and repair services for your oxygen equipment?
Yes, we provide installation, maintenance, and repair services for our oxygen equipment. Our team of experts can help you with any issues you may have with your equipment.What is your customer support process and availability in case of emergency situations?
We have a dedicated customer support team that is available to assist you with any questions or issues you may have. In case of emergency situations, we have a 24/7 hotline that you can call for immediate assistance.What types of wheelchairs do you repair?
We repair all types of wheelchairs, including manual and electric wheelchairs. Our team of experienced technicians can diagnose and repair any issues with your wheelchair to get it back up and running as soon as possible.Reviews
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ian lawson
I ordered a Quickie 700M from Motus Medical as Sunlife Medical UK suggested that I contact them. Their salesman had excellent product knowledge about the Quickie range and he impressed me. The chair was delivered in February this year but within days I realised it had a significant fault being that it could not ascend inclines. It was almost 3 weeks before an engineer visited but he failed to identify the fault. A different engineer then came but he too could not identify the fault so took the chair back with him to Stafford. I was loaned a small basic powerchair that was so uncomfortable I used my old wheelchair that the 700M replaced. 5 weeks later the 700M was returned but, incredibly, still with the same fault. I contacted the salesman, having lost faith in the service provided by the service engineers. He identified the problem, obtained 2 replacement motors with lower gearing then he came and fitted them. My chair now climbs inclines, but I have lost the higher speed of 8 mph, being an attractive feature of the 700M. To my dismay another fault soon cropped up that again the engineer could not identify and resolve so he took the chair away with him. After a few days I was informed that the fault had been found. The cause was damage to a switch positioned at the lowest point of the foot plates. It was not pointed out to me at the handover of the chair and is not to be found in the manual, alongside a warning of its vulnerability. I was told that Sunrise Medical would take 10 days to supply another switch but that the chair was working normally. I decided to collect it myself immediately given my discomfort, being a full day away from home with the costs of rail travel and carer assistance at my expense. The new switch arrived but is not needed or fitted. A pal of mine looked at the switch then moved it into a safe position where it cannot be damaged. Motus Medical charged me £450 for this issue. I wrote 4 letters during this period to Nathan Bevan, the Operations Director of Motus Medical. In the letters I explained the impact on my life with the loss of use of my new wheelchair and the consequences on my health using an old knackered and unreliable wheelchair. Quite simply he has offered nothing in compensation for the loss of use of my new chair and for the distress that Motus Mobility has caused me. As Operations Director he clearly prioritises sales but leaves the staff on the repair and maintenance side under resourced and lacking product knowledge. To summarise – in my opinion Motus Medical are very sales orientated but unacceptably poor in terms of repairs and breakdown response.
27-09-2022
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Jamie Shield
I had a demo of a Magic Mobility Extreme X8 over the weekend, can't fault the service from Nathan and his team. If anyone is in the market for a new wheelchair, give Motus a shout :)
27-09-2022
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Jarrod McCabe
Got a TriRide from them. Excellent customer service.
27-09-2022
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Osayuki Igbinoba
I bought a Quickie Xenon 2 wheelchair which was nearly 4000 pounds. I was told it has a 1 year warranty including any repairs. I received my wheelchair in July 2021. I asked for a copy of the warranty multiple times and no one from Motus Medical has sent it to me. The backrest is not the same as what I ordered. My backrest did not last up to 3 weeks before it started crumpling and it gave me back pain. There were also other issues with my wheelchair. They refused to repair the issues under my warranty. I was told I had to pay for engineer costs, labour charges per hour and the cost of parts. I do not recommend Motus Medical to anyone.
27-06-2022
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Lee Colbran
Amazing service from the Motus team. I had to source a Jay2 gel insert due to the gel leaking in the existing one. Within an hour, they had spoken with Sunrise Medical (who do not ship straight to consumer) and arranged shipping to my address. 48 hours later and the new part arrived which was a massive relief. Top work, Sarah who I initially spoke with got straight on with the task and was an absolute star.
27-05-2022
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David Hampton
My wife uses an electric wheel chair. It needed replacing. We chose motus medical. From start to finish they fantastic. Tom came out with a chair to let Cath try it. He explained everything. He didn't rush. We then built the chair on paper. After paying half they ordered the chair and built it in their factory. Sarah kept us informed at all stages. Delivery was delayed due to covid but could not be helped. Tom delivered and adjusted to suit Cath. He didn't leave until we were totally satisfied even though he had to drive to Fife. Chair is fantastic. Many thanks to the team and I would thoroughly recommend them. Dave.
27-05-2021
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toader robu
(Translated by Google) It is a warehouse with specialized appliances. (Original) Este un depozit cu aparate de specialitate.
27-05-2020
