Morgans Carpets
Morgans Carpets is a reputable company based in Harrogate, England. They specialize in providing high-quality flooring solutions, including wood and laminate flooring, carpets, and oriental rugs. With their expertise in carpet fitting and manufacturing, they are one of the leading carpet stores in the area. Apart from their flooring services, they also offer furniture and interior design solutions. Morgans Carpets is a one-stop-shop for all building and construction needs, providing excellent customer service and top-notch products.
Introduction to Morgans Carpets
Morgans Carpets is a family-owned company that has been in business for over 40 years. The company was started by John Morgan, who had a passion for carpets and flooring. Today, the company is run by his son, David Morgan, who continues his father's legacy and passion for flooring. What makes Morgans Carpets unique is their commitment to quality and customer service. They take pride in helping their customers find the perfect flooring solution for their homes or businesses.Services & products
Morgans Carpets offers a wide range of flooring products and services. They specialize in carpets and have a large selection of colors and styles to choose from. They also offer wood and laminate flooring options, as well as oriental rugs. In addition, they provide carpet fitting services to ensure that the installation is done correctly.Location
Morgans Carpets is located in Harrogate, England on Commercial Street. Harrogate is a beautiful and historic town that is known for its spas and gardens. The area surrounding Morgans Carpets is bustling with shops and restaurants, making it a great place to spend the day. The closest public transportation options are the Harrogate Train Station (0.5 miles), the Harrogate Bus Station (0.4 miles), and the Harrogate Coach Station (0.6 miles).Benefits
Customers should choose Morgans Carpets because of their commitment to quality and customer service. They offer a wide range of flooring options and services to ensure that their customers find the perfect solution for their needs. Their experienced staff is knowledgeable and helpful, and they take pride in making sure that their customers are satisfied with their purchase.Good to know
Customers should be aware that Morgans Carpets is closed on Sundays. They should also be aware that the store can get busy, especially on weekends, so it is recommended to make an appointment if possible.Reviews
Customers rave about Morgans Carpets' quality products and exceptional customer service. They appreciate the staff's knowledge and helpfulness in finding the right flooring solution for their needs. Many customers also note that the installation process was done quickly and efficiently. Overall, customers highly recommend Morgans Carpets for their flooring needs.FAQ
What types of carpets do you offer?
We offer a wide variety of carpets including wool, nylon, polyester, and blends. We have options for every budget and style.Can you provide recommendations based on my specific needs and preferences?
Absolutely! Our knowledgeable staff can guide you through the process of selecting the perfect carpet for your home or business based on your specific needs and preferences.What materials do you use to manufacture your carpets?
We use a variety of high-quality materials to manufacture our carpets including wool, nylon, polyester, and blends.What types of wood or laminate flooring materials do you offer?
We offer a variety of wood and laminate flooring options including hardwood, engineered wood, bamboo, cork, and laminate.Are your fitters trained and certified?
Yes, our fitters are highly trained and certified professionals who take pride in their work. They are committed to providing our customers with the highest level of service and satisfaction.Reviews
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Jim McWhinnie
Sadly, this review can only echo those provided by others who have fallen foul of the poor workmanship and non existent customer service of this company. In Dec 2022 we agreed to a verbal quote (we never received a written one) for laying ply and vinyl in our fantastic new bathroom. In return we expected a timely and professional service. We received neither. Sealant applied around the vinyl was amateurish at best and we could definitely have done a better job ourselves without smearing and smudging it over the vinyl, skirtings and shower tray. There was another issue with the ply not being laid beneath the cabinet plinth as is standard practice. We then spent a whole month calling the shop (and provided pictures) to try to speak with James Bickerdike - who makes all the decisions - but he was never available and didn’t call us back until almost a month later. We arranged for him to come out to us one morning but he didn’t come as expected and when we phoned the shop again we were told he was ‘super busy’ but not of course with us! He came later that day. He came to our home and was rude, disrespectful and belligerent. He constantly talked over my husband and refuse to accept that there were any issues. He failed to apologise or explain why it had taken him a whole month to visit and continued rambling and blustering all the while becoming more and more angry and it was clear that only one persons’ opinion mattered and it certainly wasn’t ours. He is without doubt THE most unpleasant person it has ever been our misfortune to encounter in a retail environment. We gave now employed a real professional to do the work properly in order to avoid any further misery with James. Both issue could and should have been resolved with ease but James chose to go down a confrontational route. Needless to say, we cannot recommend that anyone give H Morgan’s their business and we just wish that we had seen the previous poor reviews. Stay clear, everyone. Be kind to yourselves.
28-02-2023
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Tracy Varley
Quite possibly the worst Service ever experienced, which is very difficult to write for someone who likes to support local Businesses. Poor quality work, damage to bathroom shower basin and repeated broken commitments to visit and correct the work. Lovely staff but unfortunately James hasn’t seemed remotely concerned by the photos and videos provided of the poor work completed. Lovely flooring product, just a shame about the work carried out and service.
29-10-2022
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Colin B
Carpet purchased last year. One star given for the wide choice available and another for the excellent fitters. More importantly, we needed some minor repair work to the bedroom sub-floor. A very basic matter of sorting one bedroom floorboard plank was not remedied, despite querying this the 'handyman' advised that the thick underlay would hide the still obvious imperfection. Absolutely not! Despite requesting inspection following fitting, had to chase-up for a response. Was advised the 'handyman' would make contact, alas never heard again from anyone (several similar reviews). £3k spent, only to still have a channel right through bedroom where one floorboard needed raised/repaired. Cannot recommend due to such poor service/follow-up.
29-06-2022
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Bethany Clarke
EXCELLENT SERVICE, GREAT PRODUCTS AND REALLY HELPFUL STAFF.
29-05-2021
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ed hall
First class service, really impressed. They fitted out my house with beautiful carpets, with speed and expertise. Absolutely recommended!
29-05-2021
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Lewis Clark
Fitted some flooring for my mother-in-law - terrible service. They left the flooring with several faults due to poor fitting and haven’t returned to resolve it despite several calls and promises from them that they’ll come and sort the issues - that was back in September 2019 and still not heard anything from them. Quality of flooring is good, but service/fitting was terrible - shame.
29-05-2020
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steven F
29-05-2020
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John Appleby
29-05-2020
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Vanessa BARROW
Very poor customer service from the shop, don't live up to the mistakes they make in their quotes, don't reply to emails or return phone calls. Fitters did a very good job however but still wouldn't use Morgan again.
29-05-2020
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el Arghhh (Len)
Friendly knowledgable staff. Fair prices. Carpet fitters were also very good. Would recommend and will probably use them again
29-05-2019
