Moorland Fuels
Moorland Fuels is a company based in Oldham, England that specializes in supplying kerosene and heating oil. They are known for their expertise in materials and chemicals, as well as their commitment to energy and resources. As one of the leading suppliers in the United Kingdom, Moorland Fuels is dedicated to providing high-quality products and exceptional customer service.
Introduction to Moorland Fuels
Moorland Fuels is a company located in Oldham, England that specializes in supplying kerosene and heating oil to customers. The company was founded with the goal of providing affordable and reliable fuel to residents in the area. What makes Moorland Fuels unique is their commitment to customer service and their attention to detail when it comes to delivering fuel to their customers.Services & Products
Moorland Fuels offers a variety of services to their customers including the delivery of kerosene and heating oil. They also provide fuel storage tanks for customers to use on their property. Additionally, the company offers a fuel management service to help customers keep track of their fuel usage and ensure that they never run out of fuel.Location
Moorland Fuels is located in the North Rd Ind Est area of Okehampton, which is a primarily industrial area. Customers can expect to find a variety of businesses in the area including manufacturing, construction, and logistics companies. The nearest public transportation options include the Okehampton train station, which is 1.2 miles away, the Okehampton bus station, which is 0.5 miles away, and the Okehampton taxi rank, which is 0.3 miles away.Benefits
Customers should choose Moorland Fuels because of their commitment to customer service and their competitive pricing. The company prides itself on providing reliable and efficient fuel delivery to their customers. They also offer a fuel management service to help customers keep track of their fuel usage and ensure that they never run out of fuel.Good to Know
Customers should be aware that Moorland Fuels only delivers to certain areas in and around Oldham. It is important to check with the company to ensure that they deliver to your area before placing an order.Reviews
Customers have praised Moorland Fuels for their excellent customer service and reliable fuel delivery. Many customers have noted that the company offers competitive pricing and that their fuel management service is a helpful tool for keeping track of fuel usage. Overall, customers have had positive experiences with Moorland Fuels and would recommend them to others in need of fuel delivery services.Amenities
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online ordering -
delivery
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refunds
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warranty
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technical support
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credit card acceptance
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discounts
FAQ
Do you offer any discounts or promotions?
Yes, we offer discounts and promotions on a regular basis. Customers can check our website or contact us directly for more information.What is the quality of the heating oil you supply?
We pride ourselves on supplying high-quality heating oil to our customers. Our oil meets all industry standards and is regularly tested to ensure its quality.What is your process for emergency deliveries and support?
In case of an emergency, customers can contact us directly and we will do our best to arrange a delivery as soon as possible. We also offer 24/7 support to our customers to help with any issues they may have.Are there any additional fees or hidden charges associated with your kerosene products/services?
No, we do not have any hidden charges associated with our kerosene products/services. All fees and charges are clearly outlined for our customers.Can you provide references from other satisfied customers in my area?
Yes, we would be happy to provide references from other satisfied customers in your area. Please contact us directly and we will arrange for references to be provided.Reviews
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Carol Paulger
Great service and best price. Ordered oil and it was delivered the next day. Will use again.
27-11-2022
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Mandi St Clair
"Craggs Energy Group expands to the south west with acquisition of Moorland Fuels" January 2021. News to us but explains the changes that have taken place. This is no longer a 'local family business', so you don't get the 'best price on the day' it's delivered. The on-line price is less than if you phone in your order now too. I have found an alternative supplier today, (whose quote was 11p/litre cheaper than the today's online quote from MF) - so more expensive now, when they used to be the best on price. The name on your system would be C Down, my husband.
27-05-2022
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Markey Milarkey
O dear, very poor communication and service. I had my oil tank replaced. When connecting up the new tank they loosened the tank filter housing and didn't check the fittings after connection. The result is I have lost valuable oil to the ground which inturn has killed off my plants. But get this, after ringing them it's been over two weeks before they can come out to put it right. And wait for it... They want me to pay for them to put right their incontinence. All it needs is tightening up with spanners and they say they need to get a part. I've contacted local watchdog. It's not good customer service.
27-05-2022
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Jade Tennant
I had used moorland fuels for 3.5 years with no problems at all. However, they have recently been taken over by large corporation and the standard of service has slipped to an unacceptable level. The last order I made was messed up on their end several times, meaning my family and I were left with very little oil until they finally delivered 3 weeks later. I did not get an apology or any gesture of goodwill. I had to reorder oil today and decided to try another company which is family run. The customer service was brilliant and the price was £70 cheaper for 500 litres compared to moorland fuels. I would suggest to fellow people on Dartmoor to give moorland fuels a wide birth and go somewhere different.
27-05-2022
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paul Hill
Local is always best. Uses to use a big supplier in Exeter years ago so when we moved back to Devon I contacted them. Sadly the big supplier had turned into a don't care attitude . I contacted Moorland whose first two questions were ,"do you have children/ages"& "how long will your fuel last". Our children were toddlers and oil was nearly empty. My beautiful wife is also severely disabled. Running out was all my own fault but Moorland ensured we got prioritised for a quicker delivery. I will never use anyone else just because Moorland Fuels cared. Thank You. ,❤️❤️❤️ Photo for cuteness😸🐱😸🐱
27-05-2022
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Adrian Noyes
27-05-2022
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Bvs Cloud Storage
5 STAR SERVICE ! !
27-05-2022
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Andy Williams
Friendly service, could do with being a little more efficient at communication.
27-05-2021
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Lee Bryan
Ordered fuel and asked for a call 1hrs before delivery. Delivery came and I walked out to speak to driver ( social distancing obeyed ) about where to put it, told he had already delivered it To my old tank !!!! Which is now inside my extension.. I was told to call office to get it pumped out. I did also ask why when I paid for 1500 litres and my old tank was only 1200 why he didn’t question it rather than reject 400 litres of my order!!! Anyway 5 hrs later and speaking to 3 people in the moorlands fuel office I had the misfortune to speaking to a man that clearly was under pressure and his resolution was to bill £75 plus vat to remove the oil ( discounted from £250 ) which I said wasn’t right as I asked for a call and never had one , nor was I asked where I wanted it. His reply was that’s the best ur getting from me and and was hung up on. I called back and asked to speak to the owner and was told it’s a family business and he was not going to disclose his role but he would deal with it. I explained that for 10yrs I’ve used them rather than boiler juice ( who were cheaper ) and I got a bombard of why I should support local companies and I’m only interested in price and don’t care where I buy from etc etc. So I explained that I was not using boiler juice And was infact paying more to support local and price has not stopped me using moorland fuel but most definitely his attitude has. which resulted in banning my account and the call ended. No ideal when I have a plumber coming tomorrow to remove the old tank as it’s currently in my new kitchen !!! So there we go , first time I’ve ever moaned on Facebook before and would simply ur guess people to act with there feet on this one. PAY LESS and use Someone else
27-05-2020
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Shilstone 1
We were quoted 10 days for delivery but rang Vicky at M.Fs due to the lady living in the house had just come out of Barnstable Hospital and she organised delivery within a few hours. What service!! Thank you Vicky, the router and all at Moorlands fuel, we all are incredibly grateful.
27-05-2018
