Moneypenny
Moneypenny is a UK-based company that specializes in providing telephone answering services and telecommunications solutions. With its headquarters located in Wrexham, Wales, Moneypenny offers a range of services to businesses of all sizes. Its expert team of professionals ensures that all calls are answered promptly and efficiently, helping businesses to maintain a professional image and improve customer satisfaction. Whether it's call handling, message taking, or appointment scheduling, Moneypenny has the expertise and experience to deliver exceptional service.
Introduction to Moneypenny
Moneypenny is a UK-based company that provides high-quality telephone answering services to businesses of all sizes. Founded in 2000, the company has since expanded its services to include live chat and customer contact solutions. Moneypenny prides itself on being the largest and most trusted provider of telephone answering services in the UK, and their team of receptionists provides a professional and friendly service to their clients.Services & products
Moneypenny offers a wide range of telephone answering services, including call handling and message taking. They also provide live chat services for businesses that want to offer customers an instant messaging option. In addition, Moneypenny offers a virtual receptionist service, which provides businesses with a dedicated receptionist to manage their calls and appointments.Location
Moneypenny is located in Western Gateway, Wrexham, in Wales. The area is known for its beautiful countryside and historic landmarks, and visitors can expect to find a variety of businesses in the area, including restaurants, cafes, and shops. The nearest public transportation options to Moneypenny are the Wrexham General Train Station, which is 2.5 miles away, the Wrexham Bus Station, which is 2.3 miles away, and the Wrexham Central Train Station, which is 2.2 miles away.Benefits
Moneypenny's telephone answering services are designed to help businesses save time and money by providing a professional and efficient service. Their team of receptionists are highly trained and provide a personalized service to each client. By using Moneypenny's services, businesses can ensure that their customers receive a high level of customer service, even when they are unable to answer the phone themselves.Good to know
Customers should be aware that Moneypenny's services are tailored to meet the needs of each individual client, and their prices vary depending on the level of service required. However, Moneypenny offers a free trial of their services so that businesses can try before they buy.Reviews
Moneypenny has received overwhelmingly positive reviews from their customers, with many praising their professionalism, efficiency, and friendly service. Customers appreciate the personalized service that Moneypenny provides and the peace of mind that comes with knowing that their calls are being handled by a team of experts.Amenities
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24-7 availability -
live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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multi-language support
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online account management
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on-call support
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer a range of call answering services, including virtual receptionist services, overflow call handling, and message taking. Our services can be customized to fit your specific needs.How many call agents do you have and are they trained specifically for my company needs?
We have a large team of highly trained call agents who are experienced in providing excellent customer service. Our agents are trained to handle calls for a variety of industries, and we can provide specialized training to meet your company's specific needs.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to meet your company's specific requirements. We work closely with our clients to understand their business needs and develop a tailored solution that meets their unique needs.How quickly can you answer my calls and what are the hours of operation?
We answer calls 24/7, 365 days a year. Our average call answering time is 3 rings or less. We understand the importance of answering calls promptly and professionally, and we strive to provide the highest level of service to our clients.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of our clients' information very seriously. We use state-of-the-art technology and adhere to strict data protection policies to ensure the safety and confidentiality of all information. Our call agents are also trained to handle sensitive information with the utmost care and discretion.Reviews
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Margaret Appleby
06-05-2023
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Mark Sayer
Great building with plenty of parking
27-04-2023
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Ben Moore
27-02-2023
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Samuel Reeve
Their recruitment team seem friendly in my experience of communicating with them. Avoid wasting your time like I just did in preparing for an interview, even if you state you are looking for part time work they may ignore you and offer you an interview for full time hours anyway. So make sure you double check with them first. I assume recruitment weren't paying much attention to my application when I explicitly stated what working arrangements I was looking for.
27-02-2023
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Kayley Murphy
Beautiful building and amazing staff
27-12-2022
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Shauna Prandle
27-11-2022
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Ian Marchant
27-11-2022
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Anja Cullen
27-09-2022
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Clive Geary
Excellent service provided by a very professional team
27-09-2022
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Jimmy Roberts
27-08-2022
