Mon Panier Latin
Mon Panier Latin is a company based in London, England that specializes in hypermarkets and Mexican grocery stores. They offer a wide range of products for shoppers and are dedicated to providing a quality shopping experience. Mon Panier Latin is a top choice for those looking for shops and shopping in the London area.
Introduction to Mon Panier Latin
Mon Panier Latin is a unique company that offers a wide variety of Latin American products. The company was founded in London, England and has been serving the community for several years. What makes this company unique is its focus on providing high-quality products from Latin America to its customers.Services & products
Mon Panier Latin offers a variety of services and products to its customers. They have a large selection of Latin American groceries, including fresh produce, meats, and dry goods. They also offer a selection of household products, including cleaning supplies and toiletries. In addition, they have a variety of traditional Latin American foods available to purchase, such as tamales and empanadas.Location
Located in Charlton, London, Mon Panier Latin is situated in a vibrant community with a diverse range of businesses. The area is known for its hypermarkets and Mexican grocery stores, making it the perfect location for Mon Panier Latin. The shop is easily accessible by public transportation, with the nearest bus stop being only a minute away. The closest train stations are Charlton, Woolwich Dockyard, and Westcombe Park, all of which are within walking distance of the shop.Benefits
Customers should choose Mon Panier Latin because of its commitment to providing high-quality Latin American products. The shop offers a wide variety of products at affordable prices, making it a convenient shopping destination for those looking for traditional Latin American groceries. The shop also has a friendly and knowledgeable staff that is always willing to assist customers.Good to know
Customers should be aware that Mon Panier Latin is a cash-only business. Additionally, the shop can get quite busy during peak hours, so it is recommended that customers visit during off-peak times.Reviews
Customers have praised Mon Panier Latin for its wide variety of products and affordable prices. They have also noted the shop's friendly and knowledgeable staff, who are always willing to assist customers. Overall, customers have had a positive experience shopping at Mon Panier Latin and would recommend it to others looking for Latin American groceries.Amenities
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delivery service -
grocery section
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bakery
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cafe
FAQ
What is your policy for returns or exchange of products?
At Mon Panier Latin, we understand that sometimes a product may not meet your expectations. We offer a 14-day return policy for any unopened and unused products with a valid receipt. We also offer exchanges for any damaged or defective products. Please reach out to our customer service team for assistance with returns or exchanges.Can you provide information on the sourcing and sustainability of your products?
We take pride in sourcing our products directly from Mexico and aim to provide our customers with authentic and high-quality products. We work with our suppliers to ensure that our products are sustainably sourced and produced. We are committed to promoting ethical and responsible practices throughout our supply chain.Do you offer any Mexican recipes or cooking tips using the products in your store?
Yes, we love sharing our passion for Mexican cuisine with our customers! We offer a variety of recipes and cooking tips using our products on our website and social media pages. We also have knowledgeable staff who are happy to provide suggestions and advice on how to use our products in your cooking.Are your products imported directly from Mexico or sourced locally?
We import our products directly from Mexico to ensure that we are providing our customers with the most authentic and high-quality products available. However, we do work with local suppliers for certain products to support our community and reduce our carbon footprint.What is your return policy if I am not satisfied with my purchase?
We want our customers to be completely satisfied with their purchases from Mon Panier Latin. If for any reason you are not satisfied with your purchase, we offer a 14-day return policy for any unopened and unused products with a valid receipt. Please reach out to our customer service team for assistance with returns.Reviews
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Sincletica Moreira
Poorest service ever! I have made an order 8 days ago and chose the option 2/3 days delivery cause I NEEDED my order by that week and NOTHING came in! I’ve called the company and the Sir on the phone had the audacity to tell me that he does not know what to do. I’m very disappointed and expected better from this service. By now, I still haven’t received my order. If I could give 0 stars, I would.
29-03-2023
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Jim Whittick
Great range, great prices and great service. Can't ask for more.
29-03-2023
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Tizzer
What a company! We are from Auvergne living 10+ years in Scotland and we always ask friends/family so bring our favs as we can't find them here in the north. We ordered from Mon panier latin straight away, and they were really GREAT in dealing with our order! Very good buy and fast delivery!
29-03-2023
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Damedefer
Excellent, quick delivery and very helpful staff answering emails.
29-03-2023
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Caroline Gray
Terrible company. Avoid at all costs. They sent half of my order 10 days after the order was made. They sent me cheaper replacement products with no explanation and no refund of the price difference. I asked to be refunded for the rest of my order which hasn't been delivered and for the price difference of what has been delivered. After 10 days, they refunded me, only to take it back (yes you read correctly!!) six days later. They actually cancelled the refund on Paypal. Who does that? I won't even mention the way they deliver cold/fridge products...
28-02-2023
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Online Purchases
ABSOLUTE JOKE !!!!! I ordered and paid for goods and PAID EXTRA for 3 day delivery. 5 days later I didn't receive the goods. RUINED my Mardi Gras, embarrassed for my dinner party and my guests went without I rang so many times - no reply. I couldn't leave a message - answerphone full! I emailed - no reply. Generic email 3 days after delivery should have happened NOT EVEN ADDRESSING my complaint. Your service is disgusting!! Please have the decency to contact me.
28-02-2023
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Julia Deymier
I ordered a large sélection of items, some of which were because my father was coming to visit me and loves some specific French products that he does not have access to where he lives. I placed the order one week before his arrival and chose the items that did not require to be on a waiting list or anything like that ( as displayed on the website). Delivery for everything stated 2-3 days delivery but after over one week, nothing had arrived. I even wrote to customer service and got an answer a few days later informing me that some items were out of stock but they’ll send me half of the order the following week. Part of the order was received but not the items I had ordered for my father; received substitutes I did not want. ( I even explicitly stated in the comments. If you want to substitute, please let me know beforehand ) a week later, they sent a quick email saying that the items are not in stock and so they will give me a voucher ( with no other option for me)… I’m very disappointed with the whole experience and I’m now trying Épicerie corner, who already gave me a date for delivery and more customer service interaction / communication than Mon Panier Latin did! I have to say… it is a shame as when Mon Panier Matin was first launched… communication was on point. They used to call after the order to inform of potential delays and ask what we wanted ( send half now and other half later.. wait it out etc) overall they need to sort out their logistics and communication…
28-02-2023
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Marianna Calmis
This is the second time I've ordered and the second time, when the product arrives half delivered, you tell me that half of the products are out of stock? why aren't there options where you could see from the start that the products are out of stock???worst service ever , you are not Reliable.
28-02-2023
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Thomas Forestier
Awful company. Got my parcel after about a week (despite saying 2-3 days delivery on the website) with three items missing. I've been told they were out of stock so why on earth is it listed as available?! Sort it out. I asked a refund for the missing items but got a voucher instead which I don't even want to use. I'm giving one star for their quick response to my emails. Btw the 5 star reviews must be fake.
28-02-2023
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Queene
I ordered here as when you type in on Google the product you want, this company comes up first. I ordered saucisson and merguez. We had an issue with the first order and the shelf life of the merguez was due to expire the same day I received the product and the saucisson had a months life on it which wasn’t good but I didn’t complain as they managed to source the products I needed. 2nd time I order, they don’t have the saucisson in stock and wait over a week to tell me with no other substitutes for a different size (as they offer 3 sizes on their website). This is the same issue we had the 1st order where I had to wait weeeks as the product wasn’t in stock initially. Why have things on your website that you don’t know if you have regular stock of this product??!! It is misleading and provides a bad customer service experience. If you don’t have it PHYSICALLY in your shop, do not put it on your website or allow people to buy just because you want the money there and then. That’s not how businesses work. Please do better. I don’t think I will shop Here again. I would rather shop on French click or something and pay extra for the delivery than to be messed about.
28-02-2023
