Moat Homes
Moat Homes is a UK-based company that specializes in building and construction services, as well as providing financial and healthcare services to the public sector and society. They offer a wide range of services, including home building, low-income housing programs, intellectual property registries, and wind turbine builders. Moat Homes also provides public amenity houses, sheltered housings, and retirement communities. Additionally, they offer services such as income tax help associations, loan agencies, and wheelchair rental services. Moat Homes is committed to providing quality services to the community and promoting sustainable living through their community gardens and wind turbine builders.
Introduction to Moat Homes
Moat Homes is a UK-based company that specializes in building affordable and high-quality homes for people in need. The company was founded in 1967 and since then, has been providing housing solutions to people across the country. What makes Moat Homes unique is their commitment to sustainability and community-building. They are known for their innovative and eco-friendly designs, as well as their focus on creating community gardens and public amenity houses.Services & products
Moat Homes offers a range of services related to housing and community development. They specialize in building affordable homes for low-income families and senior citizens, as well as providing sheltered housing for people with disabilities. They also offer services related to intellectual property registries and wind turbine builders.Location
Moat Homes is located in Dartford, England, which is a bustling town with a variety of businesses and amenities. The area is well-connected to public transportation, with the closest train station being Dartford Station, just 2 miles away. Other nearby public transportation options include the Greenhithe Station and the Stone Crossing Station.Benefits
Customers should choose Moat Homes because of their commitment to sustainability and community-building. They are dedicated to creating affordable and eco-friendly homes that are designed to meet the needs of their residents. Additionally, they are known for their excellent customer service and commitment to quality.Good to know
Customers should be aware that Moat Homes is a non-profit organization, which means that all profits are reinvested into the company to support their mission. They also have a variety of programs that help homeless individuals and families find housing and support services.Reviews
Customers have praised Moat Homes for their excellent customer service and commitment to sustainability. They are known for their innovative designs and high-quality construction, as well as their dedication to creating community gardens and public amenity houses. Overall, customers have had a positive experience with Moat Homes and would recommend them to others in need of affordable housing solutions.Amenities
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parking -
affordable housing
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maintenance service
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housing advice
FAQ
What are your interest rates for savings accounts and mortgages?
At Moat Homes, we offer a range of savings accounts and mortgage options with competitive interest rates. Our rates vary depending on the type of account or mortgage you choose, so we encourage you to visit our website or speak with one of our representatives to learn more about our current rates.What specific support services are provided to residents in your sheltered housing?
We offer a range of support services to residents in our sheltered housing, including 24-hour emergency response, on-site staff, and assistance with daily tasks such as cleaning and cooking. We also provide a range of social and recreational activities, as well as access to healthcare services and transportation.How do you ensure the safety and security of your residents?
At Moat Homes, the safety and security of our residents is our top priority. We employ a range of measures to ensure their well-being, including on-site staff, secure entry systems, and 24-hour emergency response. We also conduct regular safety checks and provide residents with information and resources to help them stay safe.Can you provide information on your customer service policies and procedures?
We take pride in providing excellent customer service to all of our clients. Our policies and procedures are designed to ensure that our customers receive prompt and courteous service, and that their needs are met in a timely and efficient manner. We welcome feedback from our customers and are always looking for ways to improve our service. If you have any questions or concerns, please don't hesitate to contact us.How does the Housing Association handle maintenance and repairs for their properties?
At Moat Homes, we understand the importance of maintaining our properties to a high standard. We have a dedicated maintenance team who are responsible for carrying out repairs and maintenance work, and we aim to respond to all requests as quickly as possible. We also conduct regular inspections to identify any issues and ensure that our properties are well-maintained. If you require maintenance or repairs, please contact our customer service team and we will be happy to assist you.Reviews
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Lauren
After viewing 2 flats in the same building, I finally got my flat, Hayley was so helpful and considerate of my circumstances. The flat was very clean when I moved in, new carpets and freshly painted. I had an issue regarding my account and rent at the beginning but the customer service team were helpful and polite.
25-05-2023
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k H
Been tenant for 19 years not had any Problems with them I do feel estates in kent gets more priority than other areas lots of activities, days out more info of developments that's going on shame really I'm sure kids and parents in essex would love the chance to get involved especially in the summer .
20-05-2023
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Callum Sales
NEVER EVER GO WITH MOAT HOMES. We live in an estate that moat own and they’re infested with silver fish. They don’t care about other well-being’s. Mould and damp EVERYWHERE. it’s beyond a joke and we have asked for help many many times with nothing in return
13-05-2023
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Michael Walsh
Paid £500 for a reservation deposit for a flat at Broadacres, Southwater. But had to pull out as Moat never told me that there was a clause in the lease that Berkely Homes could double the ground rent. (It was only because my solicitor spotted in the leasehold pack. The Moat Homes reps never revealed this information when asked). As a result of this clause none of the major bank lenders would give me a mortgage. Upon finding this out in the lease I pulled out of buying the flat but Moat refused to refund the reservation deposit of £500 (even though I would not have put this deposit down if they had been honest and admitted the details of the lease up front). Beware of Moat Homes. Not one of the best housing associations out there. Shady behaviour.
13-05-2023
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Deborah Rea
I have had the misfortune to deal with this company because i share a bridge with my neighbour who's property is owned and so called managed by moat. The bridge apparently needs replacing, something that was decided nearly a year ago. My first complaint is that I found a group of guys taking my bridge apart to assess the damage. This would have been fine if they had actually bothered to consult me. One of the guys was extremely rude and condescending towards me. They have then tried to bully me into a design of replacement bridge that I don't want. I suggest that I find someone else, which was approved. I find someone who then jumps through hoops to ensure he has the right insurance even purchasing the expensive steels as instructed by moat. Now nearly 1 year later they have decided that they don't want him to do the job. I am now being dictated to about who THEY want to do the bridge. A man who stood there a year ago being rude to me. Throughout this whole saga they have barely communicated. They have also created unnecessary cost and effort to the builder. They have no respect for anyone
27-04-2023
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tony harte
27-04-2023
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Josh Vaggs
The communication is horrendous. I am wanting to sell and move out of the scam ownership scheme and it is impossible as no one will respond to emails. they pass you onto a non existent team. Constantly trying to bill residents for damages that aren't caused by us. Constantly putting rent and service charges up and when something breaks like our lift will take weeks to repair. My partner had a c section and had to try and walk up 5 flights of stairs because of the lift. Moat knew about this as I had called multiple times but did not care in the slightest. Please, do not move to a Moat home. I will up this to two or three if they bother to get in touch with me...
27-03-2023
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Goatz yemen
Incompetent staff. I resent having to deal with this company. Just an extra expense on the service charge, they provide no value, only headaches.
27-03-2023
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Paul Drew
yea moat are very good as the process of moving and buying you get in a few year down the line you get guttering leaking lights out and have to wait nearly a year to fix anything and customer service useless then give the reviews you give look at the complaints after moving in then give your views moat are not very good at fixing things when problems start has any one else experienced this i like to know many thanks
27-03-2023
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Calvin Ivy
Thanks Ben at Moat who is very supportive in the buying process of my first property. However after we got the house, we are still waiting someone to handle the buliding defect, it's already waiting for a long time. So we feel disappointed.
27-02-2023
