MKM Building Supplies Birmingham North

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Reviews

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  James McInerney

  Didn't have the greatest first experience with MKM North Birmingham. Decided to try out MKM to compare against my local independent builders merchants. I had the preconception that ordering online would be quick, easy, and an overall better experience. Unfortunately, in this case the outcome was not. Made my order online. Email instructions then state that the local depot (MKM North Birmingham) will be in touch to arrange and discuss delivery. Two business days pass and no communication at all from the depot. Suddenly, a delivery vehicle arrives at 7:30am at my home address without any prior notice to me at all. I wasn't in to receive a delivery, I was at work. Fortunately, my pregnant partner was in to accept it, but at this point, she was worried as she did know where to get the load dropped. However, as there was no prior correspondence. I had to wake up my neighbour via a phone call in order for them to move their vehicle for MKM to gain access to our driveway. The experience as a whole caused worry and embarrassment to me. All of it could have been avoided if the customer service was better and they had picked up the phone to me just as their instructions said they would. I would have made arrangements to make sure the delivery went smoother and also saved their delivery driver time as I believe he had to wait around for 10-15 minutes for my neighbour to move his vehicle. Also, their prices were slightly higher than my local merchants, I would have accepted this slight increase if the order process was smoother and easy as I thought I was going to be. Very disappointed.

  27-04-2023
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  zaheer din

  Arrived here at 1150am on the 25/03/23 (Saturday). We knew they close at 12pm but just wanted a quick peek at their kitchens and bathrooms and to leave detailed plans for them to quote for a 26 unit kitchen with 7 appliances and 3 bathrooms and a cloakroom unit. Got out the car and seen a member of staff peering through the window (window just by the car park) who then proceeded to close it very quickly. Went round the front and back and everything closed at 1152am. OK not an issue everybody deserves to finish early I suppose now and then :). We stayed outside the vehicle for about 5 minutes as I was taking a few phone calls and same member of staff walked past us looking rather sheepish, head bowed with no acknowledgement of our existence. A simple sorry we missed you and these are our opening hours would have been suffice. There loss not mine. If this is the standard of their customer service it seems we (happily) dodged a bullet. Management will have access to Cctv and can see for themselves if this review is genuine or not.

  27-04-2023
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  Andrew McWilliams

  Staff go above and beyond, good prices, good selection

  27-11-2022
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  J J

  I've used mkm a few times now. The customer service from over the phone, forklift driver all the way to the delivery driver is top class. Well done keep it up. It definitely makes me wanna use your services again and whoever is up the top needs to know how well you manage customers.

  27-10-2022
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  William Aitchison

  Hi Adam I would like to take this opportunity to thank you your time, expertise and professionalism. We are delighted with the service you extended on behalf of MKM a company you are clearly proud to represent. We have had a number of challenges throughout this post pandemic supply chain difficulty however with occasional input and support of management, you have managed and exceeded our expectations across every aspect of the process in particular the pro active nature of your advice support, experience and communication skills. Every time I called or visited the branch all of the staff were highly competent efficient and professional. I would have no hesitation in recommending you and MKM for kitchen design and supply of all associated materials and services. As requested we will forward a few photos of the end product when final decorating has been completed. Thank you very much indeed. Kind Regards Bill

  27-10-2022
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  sibb

  Went to the branch near asda minworth, the team there went above and beyond to be polite and help in a genuine way, ontop of that the prices were great! If you want to know how to deal with customers this place sets the bar :))

  27-05-2022
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  Robert Mcgill

  I am a construction project manager and had the pleasure of using the MKM branch in Minworth Birmingham. The staff are an absolute credit to the company all of them go above and beyond to ensure the customer is happy. Well done MKM.

  27-05-2022
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  GG

  The perfect example of what a builders merchant should be! I tried these guys out via a recommendation. I needed a boiler for a rental and they had a good selection off the shelf at very very competitive rates. JJ the department manager introduced himself giving me his contact details and saying feel free to contact me any time and i will always respond asap. They have a coffee machine and soup for customers - a nice touch. The set up is neat and tidy with everyone in branded work wear and importantly everyone looked like they wanted to be there unlike what you find at other merchants, there was definitely a good vibe there. A very impressive set up that is worth giving a go! Gabe

  27-05-2022
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  Gordon Macnish

  Great team, friendly approach, good stock and prices. Well worth a visit.

  27-05-2022